TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Turbo Tax was great Worked well and fairly informative for me overall.
Date published: 2023-04-03
Rated 1 out of 5 by from Extra fees added after the fact, deceptive intro Offered it to be free the whole way through, got proportionately less than using another service, and unmentioned fees were added once all the personal headache and work was done. This is pathetic.
Date published: 2023-04-03
Rated 5 out of 5 by from turbo too expensive for seniors.........................
Date published: 2023-04-03
Rated 1 out of 5 by from Their programmers are stuck in the 1990s Takes way too many clicks and movements from the trackpad/mouse to the keyboard and back. Their UI is atrocious! Needs a serious update or I'm going to look for other options.
Date published: 2023-04-03
Rated 1 out of 5 by from This is the worst version of I have ever used Last year it took me only a few hours to fill out the forms. This year it took days. Estimated total time spent over three days was 36 hours. Phone support was useless. It took me starting over from the very beginning of the federal tax forms to correct an error that carried through to the State Tax filing. Help links to where information was coming from were circular and unclear, telephone support was not at all helpful even though I passed access to my screen to the agent.
Date published: 2023-04-03
Rated 5 out of 5 by from Easy to use Turbo Tax makes doing taxes myself easy and quick. Great product
Date published: 2023-04-03
Rated 4 out of 5 by from Turbo Tax "checks" missed State Tax ID issue I've been happy with Turbo Tax over the years but this year there was an issue that complicated my filing. During my input, it gave me an error when a 1099-R form did not have the new 14 digit Utah employer tax ID#. I thought I'd go back to it later and none of the "checks" brought it up again so I thought I was okay. After all the checks for accuracy and e-file data input, I was on the final submission screen when it brought up the incorrect Utah Employer ID issue again. I was on the very last step! If the accuracy checks could be programmed to find that earlier, I would be happy. Thanks!
Date published: 2023-04-03
Rated 4 out of 5 by from Turbo Tax Home & Business Use Good experience using this program. However, would like to see an update that allows inputting 1099-G information directly into the business without having to use a work around.
Date published: 2023-04-03
Rated 4 out of 5 by from Turbo Tax is the best! I use Turbotax every year for my taxes. It is great to use and easy.
Date published: 2023-04-03
Rated 5 out of 5 by from easy and quick my 3rd year using turbo tax. It makes it easy and refund is quick.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4510
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax was great Worked well and fairly informative for me overall.
Date published: 2023-04-03
Rated 1 out of 5 by from Extra fees added after the fact, deceptive intro Offered it to be free the whole way through, got proportionately less than using another service, and unmentioned fees were added once all the personal headache and work was done. This is pathetic.
Date published: 2023-04-03
Rated 5 out of 5 by from turbo too expensive for seniors.........................
Date published: 2023-04-03
Rated 1 out of 5 by from Their programmers are stuck in the 1990s Takes way too many clicks and movements from the trackpad/mouse to the keyboard and back. Their UI is atrocious! Needs a serious update or I'm going to look for other options.
Date published: 2023-04-03
Rated 1 out of 5 by from This is the worst version of I have ever used Last year it took me only a few hours to fill out the forms. This year it took days. Estimated total time spent over three days was 36 hours. Phone support was useless. It took me starting over from the very beginning of the federal tax forms to correct an error that carried through to the State Tax filing. Help links to where information was coming from were circular and unclear, telephone support was not at all helpful even though I passed access to my screen to the agent.
Date published: 2023-04-03
Rated 5 out of 5 by from Easy to use Turbo Tax makes doing taxes myself easy and quick. Great product
Date published: 2023-04-03
Rated 4 out of 5 by from Turbo Tax "checks" missed State Tax ID issue I've been happy with Turbo Tax over the years but this year there was an issue that complicated my filing. During my input, it gave me an error when a 1099-R form did not have the new 14 digit Utah employer tax ID#. I thought I'd go back to it later and none of the "checks" brought it up again so I thought I was okay. After all the checks for accuracy and e-file data input, I was on the final submission screen when it brought up the incorrect Utah Employer ID issue again. I was on the very last step! If the accuracy checks could be programmed to find that earlier, I would be happy. Thanks!
Date published: 2023-04-03
Rated 4 out of 5 by from Turbo Tax Home & Business Use Good experience using this program. However, would like to see an update that allows inputting 1099-G information directly into the business without having to use a work around.
Date published: 2023-04-03
Rated 4 out of 5 by from Turbo Tax is the best! I use Turbotax every year for my taxes. It is great to use and easy.
Date published: 2023-04-03
Rated 5 out of 5 by from easy and quick my 3rd year using turbo tax. It makes it easy and refund is quick.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4510