TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from not the old turbo tax I have used turbo tax for years and while not always easy it always worked. this year I did everything and when I went to e-file. it didn't work. I tried shutting it down and get an update but when I did I lost everything. also they charged me twice for the pleasure of e-filing my state returns
Date published: 2023-04-03
Rated 1 out of 5 by from Expensive I input all my own data and got charged $118 for doing the work when my state return was zero dollars. It should be free for returning clients whose returns are less than $1000 especially since the data is already in the system and just maually inputing the W2s.
Date published: 2023-04-03
Rated 5 out of 5 by from TURBO I had to utilize a few of the Turbo Tax Agents . The agents were very patient with me .I just need them to know that they are much appreciated and I Thank to them even more
Date published: 2023-04-03
Rated 5 out of 5 by from GOOD BEST ...................................................................................
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax was easy to use It was very easy to use, and did not take long to complete our return.
Date published: 2023-04-03
Rated 5 out of 5 by from Easy Tax Returns TurboTax is extremely easy to use and we've never had a pproblem with any of our past tax returns.
Date published: 2023-04-03
Rated 4 out of 5 by from Turbo Tax is Helpful It got me through my taxes relatively quickly and efficiently.
Date published: 2023-04-03
Rated 1 out of 5 by from Software issue with Form 7203 Could not total line 28 on Form 7203 and support saw this but never solved the issue. I had to print my return and file by mail.
Date published: 2023-04-03
Rated 3 out of 5 by from Change questions so it's more difficult each year! Now I have unfilled in areas of my forms TT won't fill out or let me fill out (SchedC QBI at risk net loss). What the heck? If my form kicks back I will blame TT for everything!! They make it so you MUST use live assistant and pay more.
Date published: 2023-04-03
Rated 3 out of 5 by from Great people to help you out, but site has decline We have used turbotax for many years, and usually have been pleased. However, something had changed this year that made it much more difficult to maneuver, and a lack of signposts for where you are in the process. I found I had to retrace my steps endlessly just to find a previous spot. It was not very user friendly, and I grew frustrated. However your two people who helped us out wer excellent. One was Uzma, and she was wonderful, smart and kind. The other was Greg (Glenn?) also very good and patient.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4507
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from not the old turbo tax I have used turbo tax for years and while not always easy it always worked. this year I did everything and when I went to e-file. it didn't work. I tried shutting it down and get an update but when I did I lost everything. also they charged me twice for the pleasure of e-filing my state returns
Date published: 2023-04-03
Rated 1 out of 5 by from Expensive I input all my own data and got charged $118 for doing the work when my state return was zero dollars. It should be free for returning clients whose returns are less than $1000 especially since the data is already in the system and just maually inputing the W2s.
Date published: 2023-04-03
Rated 5 out of 5 by from TURBO I had to utilize a few of the Turbo Tax Agents . The agents were very patient with me .I just need them to know that they are much appreciated and I Thank to them even more
Date published: 2023-04-03
Rated 5 out of 5 by from GOOD BEST ...................................................................................
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax was easy to use It was very easy to use, and did not take long to complete our return.
Date published: 2023-04-03
Rated 5 out of 5 by from Easy Tax Returns TurboTax is extremely easy to use and we've never had a pproblem with any of our past tax returns.
Date published: 2023-04-03
Rated 4 out of 5 by from Turbo Tax is Helpful It got me through my taxes relatively quickly and efficiently.
Date published: 2023-04-03
Rated 1 out of 5 by from Software issue with Form 7203 Could not total line 28 on Form 7203 and support saw this but never solved the issue. I had to print my return and file by mail.
Date published: 2023-04-03
Rated 3 out of 5 by from Change questions so it's more difficult each year! Now I have unfilled in areas of my forms TT won't fill out or let me fill out (SchedC QBI at risk net loss). What the heck? If my form kicks back I will blame TT for everything!! They make it so you MUST use live assistant and pay more.
Date published: 2023-04-03
Rated 3 out of 5 by from Great people to help you out, but site has decline We have used turbotax for many years, and usually have been pleased. However, something had changed this year that made it much more difficult to maneuver, and a lack of signposts for where you are in the process. I found I had to retrace my steps endlessly just to find a previous spot. It was not very user friendly, and I grew frustrated. However your two people who helped us out wer excellent. One was Uzma, and she was wonderful, smart and kind. The other was Greg (Glenn?) also very good and patient.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4507