TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TurboTax made taxes so much easier TurboTax has such user friendly prompts i was able to finish our taxes in record time.
Date published: 2023-04-07
Rated 5 out of 5 by from TurboTax is the Best We have been using TurboTax for years. It is very user friendly and answers any questions I have when filing taxes.
Date published: 2023-04-07
Rated 2 out of 5 by from Gets clunkier and more expensive each year The uploading of investment info is clunky, takes a long time, and then seems to be inaccurate or wants me to verify info. Also could make deductions more clear like a bullet list with two examples next to each.
Date published: 2023-04-07
Rated 1 out of 5 by from trash They constantly ask you to upgrade for $$$. They run a check and everything looks good, then the IRS rejects the efile, and Turbo offers no solution.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax VERY HELPFUL for filing taxes!! Easy to use and a great time saver! Will definitely use in the future. Will also recommend to others!!!
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo tax for 16 years I’ve been using turbo tax for 16 years. Love that I can take a pic of my W-2 and they do all the work for me.
Date published: 2023-04-07
Rated 5 out of 5 by from Quick and Easy I had been using a CPA for several years due to being in a more complicated tax situation than I am now. I had already been using Intuit to transfer my data to my CPA and was familiar with their secure encryption and storage. Despite that there have been many changes to the tax code that I didn't fully understand, TurboTax made the process easy and fast. It even taught me what I need to know in order to fully understand the process. Great product. I highly recommend it.
Date published: 2023-04-07
Rated 3 out of 5 by from I'm paying $200 for this... It covers all the bases, but it's time consuming and repetitive. At the end, it charges me nearly $200 to e-file using a standard deduction. This should be free if the IRS website were working the way it's supposed to.
Date published: 2023-04-07
Rated 5 out of 5 by from Detailed Q & A to work through it all by yourself I enjoy using Turbo Tax most of the way. Initial entries sometimes make you wonder, but once you answer the qualifying questions for any deductions or exclusions, you feel satisfied to use this software. Detail pdf file printout is great too. JP
Date published: 2023-04-07
Rated 5 out of 5 by from This is the way to file! I have used Turbo Tax for the past three years. I have had issues like forgeting my password, changed emails, and changed my phone number. When it was an issue to log into the app it made me fill out form and it had to be reviewed;. Thought it would take days but it took hours. They reviewed and found errors in my return and walked me through the areas that needed correcting. Thanks Turbo Tax!
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4486
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax made taxes so much easier TurboTax has such user friendly prompts i was able to finish our taxes in record time.
Date published: 2023-04-07
Rated 5 out of 5 by from TurboTax is the Best We have been using TurboTax for years. It is very user friendly and answers any questions I have when filing taxes.
Date published: 2023-04-07
Rated 2 out of 5 by from Gets clunkier and more expensive each year The uploading of investment info is clunky, takes a long time, and then seems to be inaccurate or wants me to verify info. Also could make deductions more clear like a bullet list with two examples next to each.
Date published: 2023-04-07
Rated 1 out of 5 by from trash They constantly ask you to upgrade for $$$. They run a check and everything looks good, then the IRS rejects the efile, and Turbo offers no solution.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax VERY HELPFUL for filing taxes!! Easy to use and a great time saver! Will definitely use in the future. Will also recommend to others!!!
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo tax for 16 years I’ve been using turbo tax for 16 years. Love that I can take a pic of my W-2 and they do all the work for me.
Date published: 2023-04-07
Rated 5 out of 5 by from Quick and Easy I had been using a CPA for several years due to being in a more complicated tax situation than I am now. I had already been using Intuit to transfer my data to my CPA and was familiar with their secure encryption and storage. Despite that there have been many changes to the tax code that I didn't fully understand, TurboTax made the process easy and fast. It even taught me what I need to know in order to fully understand the process. Great product. I highly recommend it.
Date published: 2023-04-07
Rated 3 out of 5 by from I'm paying $200 for this... It covers all the bases, but it's time consuming and repetitive. At the end, it charges me nearly $200 to e-file using a standard deduction. This should be free if the IRS website were working the way it's supposed to.
Date published: 2023-04-07
Rated 5 out of 5 by from Detailed Q & A to work through it all by yourself I enjoy using Turbo Tax most of the way. Initial entries sometimes make you wonder, but once you answer the qualifying questions for any deductions or exclusions, you feel satisfied to use this software. Detail pdf file printout is great too. JP
Date published: 2023-04-07
Rated 5 out of 5 by from This is the way to file! I have used Turbo Tax for the past three years. I have had issues like forgeting my password, changed emails, and changed my phone number. When it was an issue to log into the app it made me fill out form and it had to be reviewed;. Thought it would take days but it took hours. They reviewed and found errors in my return and walked me through the areas that needed correcting. Thanks Turbo Tax!
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4486