TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TurboTax is easy Easy tool, intuitive options and relatively easy to do multiple state filings because of my move.
Date published: 2023-04-04
Rated 4 out of 5 by from Very effective and easy to use Easy to use, prices tend to increase every year, and is becoming a bite prices for the person to the most work. I understand things do increase due to inflations. Therefore, by providing discount to return user would promote greater returning customers. Just a thought,
Date published: 2023-04-04
Rated 5 out of 5 by from Thank you, Brandon of TurboTax! Had lots of changes this year and feared messing up so I opted for the deluxe version. Glad I did. I took advantage of the opportunity to speak with a reviewer before finalizing. Brandon called me exactly at the time promised, listened to my concerns, went over everything in great detail, and now I'm confident I'm getting a big, fat refund. Thank you, Brandon!
Date published: 2023-04-04
Rated 5 out of 5 by from The Best Tax Tool I've been using Turbo Tax for years. I started in college with very simple taxes and then had years where I had no idea what I was doing as a clergy member, business owner, and more. Turbo Tax's smart, helpful tools have always given me confidence, even if I'd owed way more than I hoped!
Date published: 2023-04-04
Rated 5 out of 5 by from TurboTax Great, although a little slow this year.Maybe computer issues
Date published: 2023-04-04
Rated 5 out of 5 by from Tax return The software is user friendly and any questions that come up are addressed.
Date published: 2023-04-04
Rated 5 out of 5 by from Turbo Tax is a Wonderful Product! We really appreciated all the help from our 2 Turbo Assist Live Agents! They were very professional, knowledgeable & helpful. Thank you!
Date published: 2023-04-04
Rated 1 out of 5 by from Way overcharged Told me it would be free then at the end charged me almost $200 for some upgrade that I could not decline so now I'm missing a 3rd of my return
Date published: 2023-04-04
Rated 3 out of 5 by from Turbo crashed and burned I have been using Turbo Tax for years. Though some of the questions have been simplified, I was not satisfied with my experience this year. Information was not carried over and asked for multiple times. I had to justify why I was looking up a piece of information from last year's return that should have been provided. The process would be easier and quicker with less distracting information. The cost has gone up dramatically with no added benefits. This may be our last year using Turbo Tax.
Date published: 2023-04-04
Rated 5 out of 5 by from Feeling secure and confident The online help call backs are within a reasonable time. All 3 phone associates were calm, through, and knowledgeable. They made sure that every question or doubt was answered. I will continue to file with Turbotax.
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4426
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is easy Easy tool, intuitive options and relatively easy to do multiple state filings because of my move.
Date published: 2023-04-04
Rated 4 out of 5 by from Very effective and easy to use Easy to use, prices tend to increase every year, and is becoming a bite prices for the person to the most work. I understand things do increase due to inflations. Therefore, by providing discount to return user would promote greater returning customers. Just a thought,
Date published: 2023-04-04
Rated 5 out of 5 by from Thank you, Brandon of TurboTax! Had lots of changes this year and feared messing up so I opted for the deluxe version. Glad I did. I took advantage of the opportunity to speak with a reviewer before finalizing. Brandon called me exactly at the time promised, listened to my concerns, went over everything in great detail, and now I'm confident I'm getting a big, fat refund. Thank you, Brandon!
Date published: 2023-04-04
Rated 5 out of 5 by from The Best Tax Tool I've been using Turbo Tax for years. I started in college with very simple taxes and then had years where I had no idea what I was doing as a clergy member, business owner, and more. Turbo Tax's smart, helpful tools have always given me confidence, even if I'd owed way more than I hoped!
Date published: 2023-04-04
Rated 5 out of 5 by from TurboTax Great, although a little slow this year.Maybe computer issues
Date published: 2023-04-04
Rated 5 out of 5 by from Tax return The software is user friendly and any questions that come up are addressed.
Date published: 2023-04-04
Rated 5 out of 5 by from Turbo Tax is a Wonderful Product! We really appreciated all the help from our 2 Turbo Assist Live Agents! They were very professional, knowledgeable & helpful. Thank you!
Date published: 2023-04-04
Rated 1 out of 5 by from Way overcharged Told me it would be free then at the end charged me almost $200 for some upgrade that I could not decline so now I'm missing a 3rd of my return
Date published: 2023-04-04
Rated 3 out of 5 by from Turbo crashed and burned I have been using Turbo Tax for years. Though some of the questions have been simplified, I was not satisfied with my experience this year. Information was not carried over and asked for multiple times. I had to justify why I was looking up a piece of information from last year's return that should have been provided. The process would be easier and quicker with less distracting information. The cost has gone up dramatically with no added benefits. This may be our last year using Turbo Tax.
Date published: 2023-04-04
Rated 5 out of 5 by from Feeling secure and confident The online help call backs are within a reasonable time. All 3 phone associates were calm, through, and knowledgeable. They made sure that every question or doubt was answered. I will continue to file with Turbotax.
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4426