TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Great product for a small business I did not engage with a TT Rep, as I wasn't sure there was a need. The product stays within it's mandate, and has very few frills. Simple, straightforward, and a good workable system.
Date published: 2023-04-04
Rated 5 out of 5 by from Good job turbo tax Quick and easy, had help from the online live help too
Date published: 2023-04-04
Rated 4 out of 5 by from update process starting Turbotax forces update before proceeding the update process gives error on download frequently 1out of 3 times for minor changes to info I would like to continue to edit my return instead of being closed out forcing update before filing would be fine
Date published: 2023-04-04
Rated 2 out of 5 by from Real Issues this year filing with TurboTax I used Turbo Tax to file for three people in my family and all three were rejected because the AGI was supposedly incorrect. The AGI was on line 11 of the 2021 turbo tax returns but was still not accepted by the IRS. I have never had any issue in the previous 12 years of using Turbo Tax so I am not sure how this is an issue now.
Date published: 2023-04-04
Rated 5 out of 5 by from Turbo tax is awesome and Manuela helped so much Manuela was very helpful and took care of our issue. She was professional and was an expert. TurboTax provided us with all the tools needed to all our tax situations.
Date published: 2023-04-04
Rated 5 out of 5 by from TurboTax always does a great job! TurboTax lets me know if I need to correct something or if my taxes were accepted etc. They're always on top of it and quickly! I've used TurboTax for years and have never had a problem!
Date published: 2023-04-04
Rated 2 out of 5 by from First Time Filing State with Turbo Tax We have used Turbo Tax for many years filing our Federal Return. This year, we decided to use it to file our state return. So, we paid the additional money and tried to e-file. No luck. Turbo Tax says there is an error in our return, but when we research the issue with out state, they say it is filled out exactly as they need it to be (my husband is active duty in the military, stationed in MD but a resident of CA, while I am considered a MD resident). So, now we have to mail our return and try to figure out how to get our money back from Turbo Tax for e-filing state. Super frustrating and definitely disappointing after so many years of smooth Turbo Tax Federal filings.
Date published: 2023-04-04
Rated 5 out of 5 by from Easiest way to file! Have complex returns requiring inputting a lot of info from various sources. Prompts allow me to gather info from utilities etc as I go. Always easy to get a live agent and they are knowledgeable and courteous.
Date published: 2023-04-04
Rated 4 out of 5 by from Easy to File, But Super easy to file, but it feels that they nickel and dime you when it comes to their fees. Federal and state have separate charges to file them. Multiple states equal multiple charges. For me, it costs more to file the return, than what I was getting from the state. Several times throughout the filing process, it prompts to upgrade for an additional fee. Besides being hammered with fees, I like filing with Turbo Tax, because I finished it within an hour.
Date published: 2023-04-04
Rated 5 out of 5 by from Great Experience This was the first time I did my taxes on my own. TurboTax made it so easy.
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4410
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great product for a small business I did not engage with a TT Rep, as I wasn't sure there was a need. The product stays within it's mandate, and has very few frills. Simple, straightforward, and a good workable system.
Date published: 2023-04-04
Rated 5 out of 5 by from Good job turbo tax Quick and easy, had help from the online live help too
Date published: 2023-04-04
Rated 4 out of 5 by from update process starting Turbotax forces update before proceeding the update process gives error on download frequently 1out of 3 times for minor changes to info I would like to continue to edit my return instead of being closed out forcing update before filing would be fine
Date published: 2023-04-04
Rated 2 out of 5 by from Real Issues this year filing with TurboTax I used Turbo Tax to file for three people in my family and all three were rejected because the AGI was supposedly incorrect. The AGI was on line 11 of the 2021 turbo tax returns but was still not accepted by the IRS. I have never had any issue in the previous 12 years of using Turbo Tax so I am not sure how this is an issue now.
Date published: 2023-04-04
Rated 5 out of 5 by from Turbo tax is awesome and Manuela helped so much Manuela was very helpful and took care of our issue. She was professional and was an expert. TurboTax provided us with all the tools needed to all our tax situations.
Date published: 2023-04-04
Rated 5 out of 5 by from TurboTax always does a great job! TurboTax lets me know if I need to correct something or if my taxes were accepted etc. They're always on top of it and quickly! I've used TurboTax for years and have never had a problem!
Date published: 2023-04-04
Rated 2 out of 5 by from First Time Filing State with Turbo Tax We have used Turbo Tax for many years filing our Federal Return. This year, we decided to use it to file our state return. So, we paid the additional money and tried to e-file. No luck. Turbo Tax says there is an error in our return, but when we research the issue with out state, they say it is filled out exactly as they need it to be (my husband is active duty in the military, stationed in MD but a resident of CA, while I am considered a MD resident). So, now we have to mail our return and try to figure out how to get our money back from Turbo Tax for e-filing state. Super frustrating and definitely disappointing after so many years of smooth Turbo Tax Federal filings.
Date published: 2023-04-04
Rated 5 out of 5 by from Easiest way to file! Have complex returns requiring inputting a lot of info from various sources. Prompts allow me to gather info from utilities etc as I go. Always easy to get a live agent and they are knowledgeable and courteous.
Date published: 2023-04-04
Rated 4 out of 5 by from Easy to File, But Super easy to file, but it feels that they nickel and dime you when it comes to their fees. Federal and state have separate charges to file them. Multiple states equal multiple charges. For me, it costs more to file the return, than what I was getting from the state. Several times throughout the filing process, it prompts to upgrade for an additional fee. Besides being hammered with fees, I like filing with Turbo Tax, because I finished it within an hour.
Date published: 2023-04-04
Rated 5 out of 5 by from Great Experience This was the first time I did my taxes on my own. TurboTax made it so easy.
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4410