TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Huge waste of my time! First the program tells me I would do better taking the standard deduction but then I added $1,240 of expenses I forgot so then it says I would do better taking the itemized deductions. So, I spent over 3 hours totaling up all our medical, dental, prescriptions, donations and all other miscellaneous deductions only to get a message that says "Looks like you would do better taking the Standard Deductions". What a joke! Also, our joint return was 216 pages long but over 170 of those pages were "junk pages"! Tons and tons of worksheets! Who wants to waste paper, ink and trees to print so many duplicated work sheets. I even called a rep to find out how to print the important pages but he had no idea how to do that. Turbo Tax only adds all those extra pages so you think you are getting your money's worth.
Date published: 2023-04-04
Rated 3 out of 5 by from it would get 5 stars except for..... the lack of help with the AGI is ridiculous! Taxes were rejected and I couldn't use e-file because the IRS needed the numbers to match. This year the AGI was asked again! I think if i pay Turbo Tax $188 to do my taxes they should take care of somethings so petty so that i can e-file versus having to send by mail after paying all that money.
Date published: 2023-04-04
Rated 5 out of 5 by from Turbo Tax is very easy to use race mode was awesome it was very easy to use I loved it.
Date published: 2023-04-04
Rated 5 out of 5 by from Turbo Tax is excellent! I have used Turbo Tax several years. It is easy to use. I completed both state and federal taxes and e-filed within 1.5 hours. Thanks so much for creating and maintaining a great tax prep program.
Date published: 2023-04-04
Rated 5 out of 5 by from good good good goood gooooooood gooooood gooooooooood do it
Date published: 2023-04-04
Rated 3 out of 5 by from Fee Hungry, Not so User Friendly, Flaws I, at age 77, struggled through the steps, and ultimately got there, but it was very stressful. I may get the LIVE option right up front next year, but it galls me to pay $90 to talk to somebody just to help me get around in the system that I paid for up front. Problems with maneuvering in the system should be handled as just part of the deal. These people were lovely, and they were able to help, but for them to be considered TAX EXPERTS is a misnomer. I knew what I needed to do but was just having trouble finding the how, and I couldn't find the way to get to a technical advisor (who should be included in the original fee). The last major problem that I had was with New York State STAR Rebate and another Real Estate tax rebate I received last year. I spent hours trying to edit the Real Estate Tax paid (drawn from connection with Wells Fargo Bank) to reflect the reduction required there in the Federal section, finally gave up (yes, a note in the online help directed me to go to a section to edit it, but #1, it didn't make sense where it directed me to and #2, I finally found the section referenced but apparently didn't go as far in CONTINUE options to get to the actual update spot). At that point, mission not accomplished, I went on to the state. There was a spot for them there, and a message there said that if I itemized, I'd have to edit the Property Tax Paid in federal. I knew that, of course, so there I was, right back to the original problem. Handling of these checks should have been either presented as an option in Federal, or worst case, presented where it was and upon State review, popped up a screen in Federal where I (or the system), enters the amounts. And what's with the fee for a form that's not standard? Maybe make it standard under certain conditions. It had to do with 1, maybe 2, forms (I haven't printed my return yet, so I don't have the numbers) with only 2 lines each to be entered. It was about rental income. The only rent I received was for a week at my Timeshare unit, not too complicated since I don't take care of the property, just pay my annual maintenance fee. I opted to have my fees taken out of my refund. A $39 fee was added, and by this time, I was in auto mode and just clicked CONTINUE. Changed my mind. A "tax expert" was able to help me through review of my fees so I could kill that one off. Again, if I'm having trouble navigating the system, it should not be a "tax expert" who takes care of it. For the record, I had come back to Turbo Tax after some years away. I had been using another tax software and was dissatisfied. Their questions were inadequate, and I felt that I knew a lot more than their system which concerned me. What did I not know? Yours, for the most part, is more thorough, except for the fatal flaw with Property Tax Rebates.
Date published: 2023-04-04
Rated 5 out of 5 by from Love my Turbotax Turbotax is easy and helpful!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-04
Rated 5 out of 5 by from Easy and straightforward Easy and quick, hard to mess it up, really walks you through the whole filing process.
Date published: 2023-04-04
Rated 5 out of 5 by from AFTER DOING TURBO TAX, I AM THOUROUGHLY AMAZED! FOR SO MANY YEARS I HAVE DONE TAXES ON MY OWN WHICH USUALLY INVOLVED A 2 DAY HIDEAWAY IN FRONT OF A TV WITH STACKS OF PAPERS SURROUNDING ME. OUT OF NECESSITY AND AS A RESULT OF STARTING MY OWN BUSINESS, I FINALLY SUCCUMBED TO GETTING ON THE TURBO TAX SITE. WOW, I SHOULD HAVE DONE THIS YEARS AGO. IT WAS AMAZING! I ALSO FELT VERY CONFIDENT THAT NO STONE WAS LEFT UNTURNED AND NOTHING WAS FORGOTTEN. THANK YOU!
Date published: 2023-04-04
Rated 5 out of 5 by from Yippie Over all I am happy with the process; it was quick & easy!!!
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4397
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Huge waste of my time! First the program tells me I would do better taking the standard deduction but then I added $1,240 of expenses I forgot so then it says I would do better taking the itemized deductions. So, I spent over 3 hours totaling up all our medical, dental, prescriptions, donations and all other miscellaneous deductions only to get a message that says "Looks like you would do better taking the Standard Deductions". What a joke! Also, our joint return was 216 pages long but over 170 of those pages were "junk pages"! Tons and tons of worksheets! Who wants to waste paper, ink and trees to print so many duplicated work sheets. I even called a rep to find out how to print the important pages but he had no idea how to do that. Turbo Tax only adds all those extra pages so you think you are getting your money's worth.
Date published: 2023-04-04
Rated 3 out of 5 by from it would get 5 stars except for..... the lack of help with the AGI is ridiculous! Taxes were rejected and I couldn't use e-file because the IRS needed the numbers to match. This year the AGI was asked again! I think if i pay Turbo Tax $188 to do my taxes they should take care of somethings so petty so that i can e-file versus having to send by mail after paying all that money.
Date published: 2023-04-04
Rated 5 out of 5 by from Turbo Tax is very easy to use race mode was awesome it was very easy to use I loved it.
Date published: 2023-04-04
Rated 5 out of 5 by from Turbo Tax is excellent! I have used Turbo Tax several years. It is easy to use. I completed both state and federal taxes and e-filed within 1.5 hours. Thanks so much for creating and maintaining a great tax prep program.
Date published: 2023-04-04
Rated 5 out of 5 by from good good good goood gooooooood gooooood gooooooooood do it
Date published: 2023-04-04
Rated 3 out of 5 by from Fee Hungry, Not so User Friendly, Flaws I, at age 77, struggled through the steps, and ultimately got there, but it was very stressful. I may get the LIVE option right up front next year, but it galls me to pay $90 to talk to somebody just to help me get around in the system that I paid for up front. Problems with maneuvering in the system should be handled as just part of the deal. These people were lovely, and they were able to help, but for them to be considered TAX EXPERTS is a misnomer. I knew what I needed to do but was just having trouble finding the how, and I couldn't find the way to get to a technical advisor (who should be included in the original fee). The last major problem that I had was with New York State STAR Rebate and another Real Estate tax rebate I received last year. I spent hours trying to edit the Real Estate Tax paid (drawn from connection with Wells Fargo Bank) to reflect the reduction required there in the Federal section, finally gave up (yes, a note in the online help directed me to go to a section to edit it, but #1, it didn't make sense where it directed me to and #2, I finally found the section referenced but apparently didn't go as far in CONTINUE options to get to the actual update spot). At that point, mission not accomplished, I went on to the state. There was a spot for them there, and a message there said that if I itemized, I'd have to edit the Property Tax Paid in federal. I knew that, of course, so there I was, right back to the original problem. Handling of these checks should have been either presented as an option in Federal, or worst case, presented where it was and upon State review, popped up a screen in Federal where I (or the system), enters the amounts. And what's with the fee for a form that's not standard? Maybe make it standard under certain conditions. It had to do with 1, maybe 2, forms (I haven't printed my return yet, so I don't have the numbers) with only 2 lines each to be entered. It was about rental income. The only rent I received was for a week at my Timeshare unit, not too complicated since I don't take care of the property, just pay my annual maintenance fee. I opted to have my fees taken out of my refund. A $39 fee was added, and by this time, I was in auto mode and just clicked CONTINUE. Changed my mind. A "tax expert" was able to help me through review of my fees so I could kill that one off. Again, if I'm having trouble navigating the system, it should not be a "tax expert" who takes care of it. For the record, I had come back to Turbo Tax after some years away. I had been using another tax software and was dissatisfied. Their questions were inadequate, and I felt that I knew a lot more than their system which concerned me. What did I not know? Yours, for the most part, is more thorough, except for the fatal flaw with Property Tax Rebates.
Date published: 2023-04-04
Rated 5 out of 5 by from Love my Turbotax Turbotax is easy and helpful!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-04
Rated 5 out of 5 by from Easy and straightforward Easy and quick, hard to mess it up, really walks you through the whole filing process.
Date published: 2023-04-04
Rated 5 out of 5 by from AFTER DOING TURBO TAX, I AM THOUROUGHLY AMAZED! FOR SO MANY YEARS I HAVE DONE TAXES ON MY OWN WHICH USUALLY INVOLVED A 2 DAY HIDEAWAY IN FRONT OF A TV WITH STACKS OF PAPERS SURROUNDING ME. OUT OF NECESSITY AND AS A RESULT OF STARTING MY OWN BUSINESS, I FINALLY SUCCUMBED TO GETTING ON THE TURBO TAX SITE. WOW, I SHOULD HAVE DONE THIS YEARS AGO. IT WAS AMAZING! I ALSO FELT VERY CONFIDENT THAT NO STONE WAS LEFT UNTURNED AND NOTHING WAS FORGOTTEN. THANK YOU!
Date published: 2023-04-04
Rated 5 out of 5 by from Yippie Over all I am happy with the process; it was quick & easy!!!
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4397