TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from turbo tax is decent I am in the United States Navy stationed in Japan. I have a Massachusetts drivers license that is expired because I have been overseas for 3 1/2 years. Massachusetts has an auto extend for service members until 60 days after discharged. To verify myself using the ID app SHOULD NOT be that stressful. I was trying to get my return transcript from 2021 to put the AGI number but the website it sent me to wouldn't display it. I should not have to do so many things to verify myself other than any form of ID, Passport or SSN. It was truly ridiculous.
Date published: 2023-04-07
Rated 3 out of 5 by from Worked fine, just didn't want to give phone number Everything worked fine and great as it has the last 5 years I've used it. However, at the end of my filing, even after using my email to log in, they REQUIRED that I input my phone number to progress and I couldn't find another way around it. It was to "verify my identity," and simply sent a code to my phone, even though I went through this exact process in my email when I first logged in. THEN (I guess to verify my identity) I had to put in my state driver's license information. Guess I'm waiting for spam calls now. Thanks Turbotax!
Date published: 2023-04-07
Rated 5 out of 5 by from turbo tax is amazing ive had a great time with turbo tax, i had the help that i needed when filing. and it is easy to use
Date published: 2023-04-07
Rated 5 out of 5 by from Awesome! but... The K-1 Box 20, confirmation click through is really tough to comprehend and properly selected. It took me multiples before I got it right. Likely worth a review. Everything else was smooth and easy! Thanks and see you again next year!
Date published: 2023-04-07
Rated 5 out of 5 by from Tried the other...but TurboTax is the best! I've tried out a few of those "free tax filing" options out there, but none can get me as good a return as TurboTax. They save me time, stress, and get me a better return. Always awesome!!
Date published: 2023-04-07
Rated 5 out of 5 by from Easy to use, great support! I had a few bumps along the way,but all in all it was a breeze!
Date published: 2023-04-07
Rated 5 out of 5 by from TurboTax is a good place to have your taxes done Turbo tax is very helpful to get taxes done.and if need help they will provide it for you.
Date published: 2023-04-07
Rated 5 out of 5 by from Experience with Turbo Tax is really awesome Really liked the step by step walk through. Going back and reviewing any section of the filing is really good. Explaining the Break down of return amount is too good. Feature with Audit Support on need basis is also good.
Date published: 2023-04-07
Rated 4 out of 5 by from Fantastic Tax Tool-Would Like it to be Less Pricey Turbo Tax saves tons of time, and most of the program is intuitive. I am a military officer, would appreciate if they offered a military discount to officers as they do for our enlisted force. Also, it seems that their prices are on the rise yearly. Would like to see them continue to offer their product for under $99.
Date published: 2023-04-07
Rated 4 out of 5 by from Good tool; I'm a repeat customer Good tool. I've been using it for years - repeat customer
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4397
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from turbo tax is decent I am in the United States Navy stationed in Japan. I have a Massachusetts drivers license that is expired because I have been overseas for 3 1/2 years. Massachusetts has an auto extend for service members until 60 days after discharged. To verify myself using the ID app SHOULD NOT be that stressful. I was trying to get my return transcript from 2021 to put the AGI number but the website it sent me to wouldn't display it. I should not have to do so many things to verify myself other than any form of ID, Passport or SSN. It was truly ridiculous.
Date published: 2023-04-07
Rated 3 out of 5 by from Worked fine, just didn't want to give phone number Everything worked fine and great as it has the last 5 years I've used it. However, at the end of my filing, even after using my email to log in, they REQUIRED that I input my phone number to progress and I couldn't find another way around it. It was to "verify my identity," and simply sent a code to my phone, even though I went through this exact process in my email when I first logged in. THEN (I guess to verify my identity) I had to put in my state driver's license information. Guess I'm waiting for spam calls now. Thanks Turbotax!
Date published: 2023-04-07
Rated 5 out of 5 by from turbo tax is amazing ive had a great time with turbo tax, i had the help that i needed when filing. and it is easy to use
Date published: 2023-04-07
Rated 5 out of 5 by from Awesome! but... The K-1 Box 20, confirmation click through is really tough to comprehend and properly selected. It took me multiples before I got it right. Likely worth a review. Everything else was smooth and easy! Thanks and see you again next year!
Date published: 2023-04-07
Rated 5 out of 5 by from Tried the other...but TurboTax is the best! I've tried out a few of those "free tax filing" options out there, but none can get me as good a return as TurboTax. They save me time, stress, and get me a better return. Always awesome!!
Date published: 2023-04-07
Rated 5 out of 5 by from Easy to use, great support! I had a few bumps along the way,but all in all it was a breeze!
Date published: 2023-04-07
Rated 5 out of 5 by from TurboTax is a good place to have your taxes done Turbo tax is very helpful to get taxes done.and if need help they will provide it for you.
Date published: 2023-04-07
Rated 5 out of 5 by from Experience with Turbo Tax is really awesome Really liked the step by step walk through. Going back and reviewing any section of the filing is really good. Explaining the Break down of return amount is too good. Feature with Audit Support on need basis is also good.
Date published: 2023-04-07
Rated 4 out of 5 by from Fantastic Tax Tool-Would Like it to be Less Pricey Turbo Tax saves tons of time, and most of the program is intuitive. I am a military officer, would appreciate if they offered a military discount to officers as they do for our enlisted force. Also, it seems that their prices are on the rise yearly. Would like to see them continue to offer their product for under $99.
Date published: 2023-04-07
Rated 4 out of 5 by from Good tool; I'm a repeat customer Good tool. I've been using it for years - repeat customer
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4397