TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Pain in the rear 3 years in a row I have not been able to use my prior year tax return to start this year's return. The process asks for passwords without adequate guidance regarding which password is being requested. I write down all of my passwords so I had everything that should have been needed. Either require less passwords or provide detailed help as to which one is being requested when it is being requested. Your name for each of the multiple passwords being requested was not sufficient for me 3 years in a row. Also, $25 is too much to ask for e-filing the state return. I spent 52 cents on a stamp.
Date published: 2023-04-04
Rated 5 out of 5 by from Great I have always had a great experience with Turbo Tax. But should not be required to do a review.
Date published: 2023-04-04
Rated 1 out of 5 by from Frustrating, Expensive, and Not Helpful Was confused about filing state taxes since I lived in two states this year. Started the process. Prior to filing, I did some more research and determined I did not need to move forward with the state I was paying taxes to. Went to try and cancel that state return since I hadn't filed yet. There is no way out once you order the state tax return product. And when I asked for a refund and not to file the state return, the customer support could not help me. The refund was not accepted either. I'll file with someone else next year. They probably would have helped me if I upgraded from premium to whatever is their ridiculously expensive product. I am low middle class and didn't think that I needed to pay $300 for a tax expert to do my taxes, but according to Turbo Tax, that was the case. Just looking at other products, it looks like there are much more affordable and better options.
Date published: 2023-04-04
Rated 3 out of 5 by from Tried TurboTax after a few years of TaxAct I have used TaxAct for a several years. Last year it cost over $100 to prepare and e-file federal and state. This year, since I am a member of BJ's Wholesale Club, I decided to try Turbotax once more. I was surprised that the Turbotax software said that NY state would not allow me to e-file because of 414h in box 14 of a W-2. I called Turbotax and spoke to very friendly and patient tax specialist. But he agreed that I have to print my state return and mail it in. On Monday, I telephoned Albany and spoke to a NY tax representative. I asked him if there was any change about the handling of W-2 box 14 with a 414h code. He said there was no change between 2021 and 2022 tax filings. With Taxact, for the last several years, I have had no problem filing with a W-2 having the same box 14. Unfortunately, I am not going to pay for TaxAct if I would have the same problem with their software. I am just relieved toget my taxes done.
Date published: 2023-04-04
Rated 4 out of 5 by from Turbo works for me Turbo is easy and works for me. Had a problem but was able to get it fixed
Date published: 2023-04-04
Rated 5 out of 5 by from Turbo tax made it easy The online help was very helpful. Would use it again
Date published: 2023-04-04
Rated 4 out of 5 by from Turbo Tax is very convenient. I seem to be able to do my taxes on my own efficiently. I like how Turbo Tax guides me through every step.
Date published: 2023-04-04
Rated 3 out of 5 by from Just ok for expats I've been using it for 20 years, most of which I spent in the U.S. After moving overseas, I continued to use it. But it's not so straightforward. You have to know which forms to use and where to go to fill out information when you don't have the usual U.S. forms. Plus there are random bugs from year to year and I have to find workarounds for them. This year when I had to indicate the time I spent in the U.S., it forced me to say that at least 1 of those days was for business purposes. I could not say 0. So I had to pretend I never came to the U.S. It's a bit annoying. And of course there are no answers to my questions (unless I pay for live help) because my tax situation is unusual.
Date published: 2023-04-04
Rated 5 out of 5 by from TurboTax works well for me many years now Works well. Very simple and complete. Business section is well done.
Date published: 2023-04-04
Rated 4 out of 5 by from TurboTax helped me get my taxes fixed No I did not speak with a TurboTax expert but I still like TurboTax better
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4380
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Pain in the rear 3 years in a row I have not been able to use my prior year tax return to start this year's return. The process asks for passwords without adequate guidance regarding which password is being requested. I write down all of my passwords so I had everything that should have been needed. Either require less passwords or provide detailed help as to which one is being requested when it is being requested. Your name for each of the multiple passwords being requested was not sufficient for me 3 years in a row. Also, $25 is too much to ask for e-filing the state return. I spent 52 cents on a stamp.
Date published: 2023-04-04
Rated 5 out of 5 by from Great I have always had a great experience with Turbo Tax. But should not be required to do a review.
Date published: 2023-04-04
Rated 1 out of 5 by from Frustrating, Expensive, and Not Helpful Was confused about filing state taxes since I lived in two states this year. Started the process. Prior to filing, I did some more research and determined I did not need to move forward with the state I was paying taxes to. Went to try and cancel that state return since I hadn't filed yet. There is no way out once you order the state tax return product. And when I asked for a refund and not to file the state return, the customer support could not help me. The refund was not accepted either. I'll file with someone else next year. They probably would have helped me if I upgraded from premium to whatever is their ridiculously expensive product. I am low middle class and didn't think that I needed to pay $300 for a tax expert to do my taxes, but according to Turbo Tax, that was the case. Just looking at other products, it looks like there are much more affordable and better options.
Date published: 2023-04-04
Rated 3 out of 5 by from Tried TurboTax after a few years of TaxAct I have used TaxAct for a several years. Last year it cost over $100 to prepare and e-file federal and state. This year, since I am a member of BJ's Wholesale Club, I decided to try Turbotax once more. I was surprised that the Turbotax software said that NY state would not allow me to e-file because of 414h in box 14 of a W-2. I called Turbotax and spoke to very friendly and patient tax specialist. But he agreed that I have to print my state return and mail it in. On Monday, I telephoned Albany and spoke to a NY tax representative. I asked him if there was any change about the handling of W-2 box 14 with a 414h code. He said there was no change between 2021 and 2022 tax filings. With Taxact, for the last several years, I have had no problem filing with a W-2 having the same box 14. Unfortunately, I am not going to pay for TaxAct if I would have the same problem with their software. I am just relieved toget my taxes done.
Date published: 2023-04-04
Rated 4 out of 5 by from Turbo works for me Turbo is easy and works for me. Had a problem but was able to get it fixed
Date published: 2023-04-04
Rated 5 out of 5 by from Turbo tax made it easy The online help was very helpful. Would use it again
Date published: 2023-04-04
Rated 4 out of 5 by from Turbo Tax is very convenient. I seem to be able to do my taxes on my own efficiently. I like how Turbo Tax guides me through every step.
Date published: 2023-04-04
Rated 3 out of 5 by from Just ok for expats I've been using it for 20 years, most of which I spent in the U.S. After moving overseas, I continued to use it. But it's not so straightforward. You have to know which forms to use and where to go to fill out information when you don't have the usual U.S. forms. Plus there are random bugs from year to year and I have to find workarounds for them. This year when I had to indicate the time I spent in the U.S., it forced me to say that at least 1 of those days was for business purposes. I could not say 0. So I had to pretend I never came to the U.S. It's a bit annoying. And of course there are no answers to my questions (unless I pay for live help) because my tax situation is unusual.
Date published: 2023-04-04
Rated 5 out of 5 by from TurboTax works well for me many years now Works well. Very simple and complete. Business section is well done.
Date published: 2023-04-04
Rated 4 out of 5 by from TurboTax helped me get my taxes fixed No I did not speak with a TurboTax expert but I still like TurboTax better
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4380