TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Mostly very good but sorely lacking in one area Going through various parts of TT Home & Business desktop both step-by-step and directly on forms was easy. Import from brokers/bank worked well. Two difficulties: 1) minor. When a revised 1099 is received or available online, not clear how to remove all the information from the original before downloading the revision or whether each revised entry must be corrected separately and manually. 2) MAJOR: The handling of K-1 (1065) from publicly traded partnerships is atrocious. Nothing seems to work right and "0" entries are required when blanks should suffice. Also it makes no sense that two TT forms must be used for the same partnership if it generates both ordinary and rental income. I probably spent more time on a single K-1 than everything else combined.
Date published: 2023-04-04
Rated 5 out of 5 by from very good was very easy to do and the tax expert who helped me was great
Date published: 2023-04-04
Rated 5 out of 5 by from Turbotax is Awesome I found it simple to use and it made my filing rather painless.
Date published: 2023-04-04
Rated 5 out of 5 by from Easy to use I like how easy TurboTax Online is to use. The questions are clear and precise. The only issue that I have with the online form is the continual prompting to pay $29 for audit defense. The wording on the "button" should be CONTINUE with the current form, not the text NOT NOW.
Date published: 2023-04-04
Rated 5 out of 5 by from TurboTax was easy to use and easy to understand I have used TurboTax for 6 to 7 years and have had great success with them.
Date published: 2023-04-04
Rated 5 out of 5 by from Amending my return was so easy! I had to do an amendment and it was a piece of cake. It took about 15 minutes to make my fixes and efile again.
Date published: 2023-04-04
Rated 4 out of 5 by from good simple and straight forward directions I wish there was a free option or less money.
Date published: 2023-04-04
Rated 4 out of 5 by from turbo tax is a must use tool love how simple and step by step turbotaxit is .I like the non threatening colors and fonts. as we walk through the screens with promptings taxes are manageable for any layperson. I appreciate the system thinking through all the angles and offering "less common" possibilities anticipating potential outliers.
Date published: 2023-04-04
Rated 4 out of 5 by from WOW! Turbo tax helps a lot, I have to go back and forth to make sure I got it all and then I have Turbo Tax double check, triple check, etc. The problem I have is not related to Turbo Tax, it is not having a printed manual so I can page back and forth.
Date published: 2023-04-04
Rated 5 out of 5 by from I Love Turbo Tax - so easy to use Have used Turbo Tax for years and love it. Easy to use, guides you through each step.
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4360
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Mostly very good but sorely lacking in one area Going through various parts of TT Home & Business desktop both step-by-step and directly on forms was easy. Import from brokers/bank worked well. Two difficulties: 1) minor. When a revised 1099 is received or available online, not clear how to remove all the information from the original before downloading the revision or whether each revised entry must be corrected separately and manually. 2) MAJOR: The handling of K-1 (1065) from publicly traded partnerships is atrocious. Nothing seems to work right and "0" entries are required when blanks should suffice. Also it makes no sense that two TT forms must be used for the same partnership if it generates both ordinary and rental income. I probably spent more time on a single K-1 than everything else combined.
Date published: 2023-04-04
Rated 5 out of 5 by from very good was very easy to do and the tax expert who helped me was great
Date published: 2023-04-04
Rated 5 out of 5 by from Turbotax is Awesome I found it simple to use and it made my filing rather painless.
Date published: 2023-04-04
Rated 5 out of 5 by from Easy to use I like how easy TurboTax Online is to use. The questions are clear and precise. The only issue that I have with the online form is the continual prompting to pay $29 for audit defense. The wording on the "button" should be CONTINUE with the current form, not the text NOT NOW.
Date published: 2023-04-04
Rated 5 out of 5 by from TurboTax was easy to use and easy to understand I have used TurboTax for 6 to 7 years and have had great success with them.
Date published: 2023-04-04
Rated 5 out of 5 by from Amending my return was so easy! I had to do an amendment and it was a piece of cake. It took about 15 minutes to make my fixes and efile again.
Date published: 2023-04-04
Rated 4 out of 5 by from good simple and straight forward directions I wish there was a free option or less money.
Date published: 2023-04-04
Rated 4 out of 5 by from turbo tax is a must use tool love how simple and step by step turbotaxit is .I like the non threatening colors and fonts. as we walk through the screens with promptings taxes are manageable for any layperson. I appreciate the system thinking through all the angles and offering "less common" possibilities anticipating potential outliers.
Date published: 2023-04-04
Rated 4 out of 5 by from WOW! Turbo tax helps a lot, I have to go back and forth to make sure I got it all and then I have Turbo Tax double check, triple check, etc. The problem I have is not related to Turbo Tax, it is not having a printed manual so I can page back and forth.
Date published: 2023-04-04
Rated 5 out of 5 by from I Love Turbo Tax - so easy to use Have used Turbo Tax for years and love it. Easy to use, guides you through each step.
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4360