TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TurboTax Is Still Worth the $$ I have used Turbo Tax for most of a decade now. It is clear, excellent user interface, myriad options for help, excellent details, fast.
Date published: 2023-04-19
Rated 3 out of 5 by from Not worth the money I used the paid (100+$) version and It let me file without one of my tax forms being submitted, so I had to go back and fix It and re file. If I’m paying that much I don’t think I should have to do extra work because It didn’t alert me to something missing.
Date published: 2023-04-19
Rated 5 out of 5 by from Huge Help Spoke to 2 tax advisors and both I must say were very professional and very helpful. Highly recommend them to anyone needing assistance.
Date published: 2023-04-19
Rated 2 out of 5 by from Trying to take money! I didn't even use the upgrades and right as I was trying to file, it said I couldn't without and upgrade. So I had to pay $59 for an upgrade I didn't even use. Then the $39 to E-file popped up.... it's almost as if they refused to let me file without getting more and more money for themselves.
Date published: 2023-04-19
Rated 5 out of 5 by from Great Toll Utilize Turbo Tax annually and found it to be very user friendly.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax Is Easy to Use I have very few questions that I cannot easily find answers to.
Date published: 2023-04-19
Rated 2 out of 5 by from Need an online backup / retrieval turbo tax is a good tool, it's often cheaper to buy a digital download or cd than online offering however there is no way to get an old copy of a return if you use digital download or cd. this is a major shortcoming of the solution. either make online the same price or an option to upload to your account.
Date published: 2023-04-19
Rated 1 out of 5 by from Screw this I HATE Turbo tax. cost me 178 to file now that I am slightly above the poverty level. What It it EXTREMELY upsets me that the cost of turboax is 3/4ths of my return. So what is the point of even getting the return back. It is such a bad word cluster process to actually file my taxes through turbo tax and then I have to pay almost as much as my return. At that point the IRS can keep my return and save me the trouble of wasting my money on this website.
Date published: 2023-04-19
Rated 1 out of 5 by from TURBOTAX Let me down big this year I bought the download version and could not file three returns because TT said the version needed updates but the online update option said my version was updated. After an hour and half I had to completely redo my three taxes online to file. Best part was the service code I was given worked once, when i called back in for another code (which I was told I had to do) I waited another 50 min only to be credited $15 of the $119. So i paid the $85 for the download that did not work AND paid again to file tonight. Been using since 1995 but will be switching tax software next year.
Date published: 2023-04-19
Rated 5 out of 5 by from Every Year Gets Better I love using Turbo Tax it gives me the ability to go at my own pace and fool proof guides and pop ups and reviews ensuring accuracy make Turbo Tax a great way to file every year
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 436
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Is Still Worth the $$ I have used Turbo Tax for most of a decade now. It is clear, excellent user interface, myriad options for help, excellent details, fast.
Date published: 2023-04-19
Rated 3 out of 5 by from Not worth the money I used the paid (100+$) version and It let me file without one of my tax forms being submitted, so I had to go back and fix It and re file. If I’m paying that much I don’t think I should have to do extra work because It didn’t alert me to something missing.
Date published: 2023-04-19
Rated 5 out of 5 by from Huge Help Spoke to 2 tax advisors and both I must say were very professional and very helpful. Highly recommend them to anyone needing assistance.
Date published: 2023-04-19
Rated 2 out of 5 by from Trying to take money! I didn't even use the upgrades and right as I was trying to file, it said I couldn't without and upgrade. So I had to pay $59 for an upgrade I didn't even use. Then the $39 to E-file popped up.... it's almost as if they refused to let me file without getting more and more money for themselves.
Date published: 2023-04-19
Rated 5 out of 5 by from Great Toll Utilize Turbo Tax annually and found it to be very user friendly.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax Is Easy to Use I have very few questions that I cannot easily find answers to.
Date published: 2023-04-19
Rated 2 out of 5 by from Need an online backup / retrieval turbo tax is a good tool, it's often cheaper to buy a digital download or cd than online offering however there is no way to get an old copy of a return if you use digital download or cd. this is a major shortcoming of the solution. either make online the same price or an option to upload to your account.
Date published: 2023-04-19
Rated 1 out of 5 by from Screw this I HATE Turbo tax. cost me 178 to file now that I am slightly above the poverty level. What It it EXTREMELY upsets me that the cost of turboax is 3/4ths of my return. So what is the point of even getting the return back. It is such a bad word cluster process to actually file my taxes through turbo tax and then I have to pay almost as much as my return. At that point the IRS can keep my return and save me the trouble of wasting my money on this website.
Date published: 2023-04-19
Rated 1 out of 5 by from TURBOTAX Let me down big this year I bought the download version and could not file three returns because TT said the version needed updates but the online update option said my version was updated. After an hour and half I had to completely redo my three taxes online to file. Best part was the service code I was given worked once, when i called back in for another code (which I was told I had to do) I waited another 50 min only to be credited $15 of the $119. So i paid the $85 for the download that did not work AND paid again to file tonight. Been using since 1995 but will be switching tax software next year.
Date published: 2023-04-19
Rated 5 out of 5 by from Every Year Gets Better I love using Turbo Tax it gives me the ability to go at my own pace and fool proof guides and pop ups and reviews ensuring accuracy make Turbo Tax a great way to file every year
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 436