TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Used Turbo Tax for many years I have used the product for many years and it's quick and easy. I like the reviews to see if you have missed any deductions.
Date published: 2021-05-18
Rated 2 out of 5 by from TurboTax 2020 was a Total Hot Mess This has to be the buggiest TurboTax I've ever used. The change from 1099-MISC to 1099-NEC was poorly handled and completely destroyed my tax return until I figured out how to unwind the bugs that it introduced. At one point it caused new businesses because the language was vague as to what TurboTax expected. After I had completed most of my business taxes, I ran into this bug and ended up with three new businesses. The problem is that all of my expenses was with one business and now my income was with the three new invalid businesses that TurboTax so wonderfully gifted me with. This is really not something you want to happen a few hours before the filing deadline and you're rushing to get everything done. Luckily, I'm a programmer and I took a deep breathe and figured out how to unwind the bug step by step, but it wasn't easy. It continued to show me invalid businesses and I had to make an educated guess about which one of the identically named entities was the real one. I guessed wrong a couple of times and had to start over. Then I removed some really old 179 assets that no longer apply. Ooops, apparently TurboTax Federal and TurboTax state aren't talking to each other anymore. TurboTax state now gives me 8 invalid 179 assets that's lighting up my error check as if it were Christmas Day. This doesn't give me much confidence that my taxes are correct this year. The amount of my refund feels about right, but I'm a bit worried that the IRS will see that my taxes are a hot TurboTax inspired mess this year.
Date published: 2021-05-18
Rated 5 out of 5 by from Kevin is amazing! Kevin (Las Vegas, NV) did amazing ---- Live Support
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is easy TurboTax is easy, complete and clear. Well priced.
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is great Very user friendly and easy to use. Explanation helps a lot.
Date published: 2021-05-18
Rated 5 out of 5 by from Love this software The features make me confident to file taxes on my own. It asks the right questions without being redundant. Makes my efiling as success.
Date published: 2021-05-18
Rated 5 out of 5 by from awesome Turbo tax has been a great place to file taxes. i love it.
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is amazing Fast, easy, and convenient. Everything was very helpful when walking through it.
Date published: 2021-05-18
Rated 4 out of 5 by from only one issue with turbo tax When you get to the ends and you are getting ready to file, if you hit the back button you loose your 1 free state return, this happens to me every year. Always cost me a extra 25.00. not fair. otherwise it is a great program.
Date published: 2021-05-18
Rated 3 out of 5 by from Well, it's really NOT free. I actually regret choosing the MAX and then when I tried to go back to change it I could not. Also, I tried to sign up for the Credit Karma account to receive the $50, but it wouldn't allow me to continue when I put in my correct mailing address; every time I did, the system disputed it, so I was forced to go with the regular direct deposit.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 436
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Used Turbo Tax for many years I have used the product for many years and it's quick and easy. I like the reviews to see if you have missed any deductions.
Date published: 2021-05-18
Rated 2 out of 5 by from TurboTax 2020 was a Total Hot Mess This has to be the buggiest TurboTax I've ever used. The change from 1099-MISC to 1099-NEC was poorly handled and completely destroyed my tax return until I figured out how to unwind the bugs that it introduced. At one point it caused new businesses because the language was vague as to what TurboTax expected. After I had completed most of my business taxes, I ran into this bug and ended up with three new businesses. The problem is that all of my expenses was with one business and now my income was with the three new invalid businesses that TurboTax so wonderfully gifted me with. This is really not something you want to happen a few hours before the filing deadline and you're rushing to get everything done. Luckily, I'm a programmer and I took a deep breathe and figured out how to unwind the bug step by step, but it wasn't easy. It continued to show me invalid businesses and I had to make an educated guess about which one of the identically named entities was the real one. I guessed wrong a couple of times and had to start over. Then I removed some really old 179 assets that no longer apply. Ooops, apparently TurboTax Federal and TurboTax state aren't talking to each other anymore. TurboTax state now gives me 8 invalid 179 assets that's lighting up my error check as if it were Christmas Day. This doesn't give me much confidence that my taxes are correct this year. The amount of my refund feels about right, but I'm a bit worried that the IRS will see that my taxes are a hot TurboTax inspired mess this year.
Date published: 2021-05-18
Rated 5 out of 5 by from Kevin is amazing! Kevin (Las Vegas, NV) did amazing ---- Live Support
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is easy TurboTax is easy, complete and clear. Well priced.
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is great Very user friendly and easy to use. Explanation helps a lot.
Date published: 2021-05-18
Rated 5 out of 5 by from Love this software The features make me confident to file taxes on my own. It asks the right questions without being redundant. Makes my efiling as success.
Date published: 2021-05-18
Rated 5 out of 5 by from awesome Turbo tax has been a great place to file taxes. i love it.
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is amazing Fast, easy, and convenient. Everything was very helpful when walking through it.
Date published: 2021-05-18
Rated 4 out of 5 by from only one issue with turbo tax When you get to the ends and you are getting ready to file, if you hit the back button you loose your 1 free state return, this happens to me every year. Always cost me a extra 25.00. not fair. otherwise it is a great program.
Date published: 2021-05-18
Rated 3 out of 5 by from Well, it's really NOT free. I actually regret choosing the MAX and then when I tried to go back to change it I could not. Also, I tried to sign up for the Credit Karma account to receive the $50, but it wouldn't allow me to continue when I put in my correct mailing address; every time I did, the system disputed it, so I was forced to go with the regular direct deposit.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 436