TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Makes you buy an upgrade for other products... Not sure why this software makes you buy a new upgrade to work with a software that is apart of the same company. They should still work together because it only pulls information out of the accounting software to use for taxes. It's all to keep making money off people! Bad business company!!
Date published: 2023-04-04
Rated 1 out of 5 by from Total Rip-Off I have used Turbotax since 2015, I can say this year (2022 tax season) is my last. This is over-priced crap. The software was mediocre before; but convenient. It has now descended into the depths bovine excrement. The program(ers) will tell you something needs review, but doesn't give you specifics as to the problem. The wording of the tax situations is odd and at times confusing (almost like it was written by a non native English speaker). People with very high incomes as well as complex tax situations obviously would never use an online tax prep software. This is geared towards the average middle class wage slave. Yet the "tax situations" it presents are odd and seemingly out of place. There is no obvious avenue to include your particular situation. If you are trying to make a little extra on the side (online business for example), the schedule C portion is a nightmare. All this, and more, at an exorbitant price. Never again for me. I will do my taxes the old fashioned way from now on.
Date published: 2023-04-04
Rated 5 out of 5 by from Turbo was great! Tax advisor Mayte was exceptional! She was great explaining the process and sharing the process.
Date published: 2023-04-04
Rated 2 out of 5 by from Too standardized It assumes that standard situation applies. For example, it assumed that we would receive a 1099-K from a company if we made over $600 but the government screwed up and told the company that they didn't need to do so. there was NO way to go around this problem. By not showing the actual 1040 form Turbo Tax protects themselves but does not help people understand the real IRS forms. I will not use again.
Date published: 2023-04-04
Rated 2 out of 5 by from Not so good The interface with 1099 did not work, I am worried the information may not be correct. I felt like they were trying to scare me with an upsell at several different times. Price went up, they hid the state price until the end. Going to learn how to use another platform.
Date published: 2023-04-04
Rated 3 out of 5 by from TurboTax 2022 Taxes Worked ok but was a little less user friendly this year..Most frustrating was that it was very difficult to fill out the capitol gains on vacant property issue. Had to talk with a TurboTax representative who was initially unsure how to do it herself and had to work through it trial and error, but ultimately figured it out..
Date published: 2023-04-04
Rated 5 out of 5 by from TurboTax organization awesome! The TurboTax assistance today, 4-4-23 professional! Thank you.
Date published: 2023-04-04
Rated 2 out of 5 by from TurboTax Deluxe was unable to update After I downloaded 2022 TurboTax Deluxe, it attempted to update but would fail. I attempted several more times and it continued to fail. Each time, i submitted information to your support teams via the application. I was able to get into the application and work on my return, but it would never successfully download the updates. I also followed the steps to manually update the application and this was successful. However, each time I attempted to open the application, it wanted to go thru the update process and fail as before. It got to the point where i could no longer even fully open the app. I called your support line and Akeila S. did her very best to resolve my issue but recommended escalating the problem to Tier 2 support. She indicated that Tier 2 support would be calling me. Guess what, never heard from Tier 2 support.
Date published: 2023-04-04
Rated 1 out of 5 by from Over priced and misleading No tax advice assistance with pro. Will not use ever again, i'd rather do by hand.
Date published: 2023-04-04
Rated 5 out of 5 by from Works perfectly Wonderful very helpful and easy to use. Would recommend to others!,
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4334
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Makes you buy an upgrade for other products... Not sure why this software makes you buy a new upgrade to work with a software that is apart of the same company. They should still work together because it only pulls information out of the accounting software to use for taxes. It's all to keep making money off people! Bad business company!!
Date published: 2023-04-04
Rated 1 out of 5 by from Total Rip-Off I have used Turbotax since 2015, I can say this year (2022 tax season) is my last. This is over-priced crap. The software was mediocre before; but convenient. It has now descended into the depths bovine excrement. The program(ers) will tell you something needs review, but doesn't give you specifics as to the problem. The wording of the tax situations is odd and at times confusing (almost like it was written by a non native English speaker). People with very high incomes as well as complex tax situations obviously would never use an online tax prep software. This is geared towards the average middle class wage slave. Yet the "tax situations" it presents are odd and seemingly out of place. There is no obvious avenue to include your particular situation. If you are trying to make a little extra on the side (online business for example), the schedule C portion is a nightmare. All this, and more, at an exorbitant price. Never again for me. I will do my taxes the old fashioned way from now on.
Date published: 2023-04-04
Rated 5 out of 5 by from Turbo was great! Tax advisor Mayte was exceptional! She was great explaining the process and sharing the process.
Date published: 2023-04-04
Rated 2 out of 5 by from Too standardized It assumes that standard situation applies. For example, it assumed that we would receive a 1099-K from a company if we made over $600 but the government screwed up and told the company that they didn't need to do so. there was NO way to go around this problem. By not showing the actual 1040 form Turbo Tax protects themselves but does not help people understand the real IRS forms. I will not use again.
Date published: 2023-04-04
Rated 2 out of 5 by from Not so good The interface with 1099 did not work, I am worried the information may not be correct. I felt like they were trying to scare me with an upsell at several different times. Price went up, they hid the state price until the end. Going to learn how to use another platform.
Date published: 2023-04-04
Rated 3 out of 5 by from TurboTax 2022 Taxes Worked ok but was a little less user friendly this year..Most frustrating was that it was very difficult to fill out the capitol gains on vacant property issue. Had to talk with a TurboTax representative who was initially unsure how to do it herself and had to work through it trial and error, but ultimately figured it out..
Date published: 2023-04-04
Rated 5 out of 5 by from TurboTax organization awesome! The TurboTax assistance today, 4-4-23 professional! Thank you.
Date published: 2023-04-04
Rated 2 out of 5 by from TurboTax Deluxe was unable to update After I downloaded 2022 TurboTax Deluxe, it attempted to update but would fail. I attempted several more times and it continued to fail. Each time, i submitted information to your support teams via the application. I was able to get into the application and work on my return, but it would never successfully download the updates. I also followed the steps to manually update the application and this was successful. However, each time I attempted to open the application, it wanted to go thru the update process and fail as before. It got to the point where i could no longer even fully open the app. I called your support line and Akeila S. did her very best to resolve my issue but recommended escalating the problem to Tier 2 support. She indicated that Tier 2 support would be calling me. Guess what, never heard from Tier 2 support.
Date published: 2023-04-04
Rated 1 out of 5 by from Over priced and misleading No tax advice assistance with pro. Will not use ever again, i'd rather do by hand.
Date published: 2023-04-04
Rated 5 out of 5 by from Works perfectly Wonderful very helpful and easy to use. Would recommend to others!,
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4334