TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo tax is awesome! Turbo tax is very user friendly. They corrected my mistakes. They made it fairly easy to understand in a really friendly way. I appreciate the attention they gave me. I have used your services for many years and haven’t had any problems. Thanks so much!
Date published: 2023-04-19
Rated 4 out of 5 by from TURBO TAX IS GOOD BUT SHOULD BE A LOT BETTER I've used TurboTax for many year with some success but way too much difficulty figuring things out from year to year. As it seems to be pushing for more users to work online, it has interfered in serious ways with those of us who prefer to work entirely on our computers. Just a few examples of problems I have experienced: -- Printing returns has become more cumbersome with print commands sometimes sending the user to the Intuit website. -- Opening and working with returns from previous years sometime requires a "keychain code". Very annoying. -- Too many unused, blank forms are used. -- No easy way to examine calculations, especially those that figure taxes owed. -- The program does not easily show the impact of different ways of reporting. -- Explanations are generally too wonky, using abbreviations and references requiring tax expertise. -- A lot of what is wrong can be blamed on the complexity of the tax system, but we pay a lot to TurboTax to simplify what shouldn't be so complicated. Too often it fails. -- It's very difficult to figure out how to file for an extension online. -- The state tax information (for Hawaii) is extremely limited. There's no clear explanation of differences in state amounts. -- There seems to be no clear way of preparing W-4s. TurboTax should be more helpful in figuring the impact of various decisions. -- As an overall criticism, TurboTax seems to rely too heavily on IRS lingo, rather than translating difficult concepts for non-experts. -- TurboTax should be a major lobbying force with IRS to make forms and instructions clearer. -- Ideally, Turbo Tax shouldn't have to exist, and neither should tax filing professionals in general. The IRS itself should invest in creating a much better electronic filing systems, perhaps with different levels of information, explanation and difficulty. Finally, TurboTax does a great job keeping up with changes in tax law and avoiding glitches in its software. But it needs to do more with improving the users experience and avoiding confusion between what can be done with the software on the computer and on line. And a closing question: Is TurboTax looking at the impact of AI on future tax filing, with an eye to using the emerging availability of unlimited instant knowledge and data to make significant improvements or perhaps a major makeover in the ability of average Americans to file their own taxes?
Date published: 2023-04-19
Rated 1 out of 5 by from COMPLICATED I've been filing for years and this is the most difficult experience ever.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax is fast and easy! I like using Turbo Tax because it's quick and its tool tips are very insightful. I would recommend Turbo Tax add the ability to import supplemental 1099-DIV forms for entering the Adjusted Cost Basis on stock sales automatically.
Date published: 2023-04-19
Rated 5 out of 5 by from Simple and easy to use! Thank you for helping me during this stressful time! Very easy to navigate even with multiple W2's!
Date published: 2023-04-19
Rated 1 out of 5 by from sucks took for ever very confusing with its site kept going back and forth
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax was great and easy! it was awesome and easy to use.i would totally recommend to Family and friends.
Date published: 2023-04-19
Rated 5 out of 5 by from Very easy to use No problem at all why preparing the returns. Very easy to use
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo tax has sneaky fees Sneaky with their fees so watch out! Worked hard to avoid paying fee to file state.
Date published: 2023-04-19
Rated 5 out of 5 by from Simple I love Turbo Tax. Next year I'm going to start early!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 431
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is awesome! Turbo tax is very user friendly. They corrected my mistakes. They made it fairly easy to understand in a really friendly way. I appreciate the attention they gave me. I have used your services for many years and haven’t had any problems. Thanks so much!
Date published: 2023-04-19
Rated 4 out of 5 by from TURBO TAX IS GOOD BUT SHOULD BE A LOT BETTER I've used TurboTax for many year with some success but way too much difficulty figuring things out from year to year. As it seems to be pushing for more users to work online, it has interfered in serious ways with those of us who prefer to work entirely on our computers. Just a few examples of problems I have experienced: -- Printing returns has become more cumbersome with print commands sometimes sending the user to the Intuit website. -- Opening and working with returns from previous years sometime requires a "keychain code". Very annoying. -- Too many unused, blank forms are used. -- No easy way to examine calculations, especially those that figure taxes owed. -- The program does not easily show the impact of different ways of reporting. -- Explanations are generally too wonky, using abbreviations and references requiring tax expertise. -- A lot of what is wrong can be blamed on the complexity of the tax system, but we pay a lot to TurboTax to simplify what shouldn't be so complicated. Too often it fails. -- It's very difficult to figure out how to file for an extension online. -- The state tax information (for Hawaii) is extremely limited. There's no clear explanation of differences in state amounts. -- There seems to be no clear way of preparing W-4s. TurboTax should be more helpful in figuring the impact of various decisions. -- As an overall criticism, TurboTax seems to rely too heavily on IRS lingo, rather than translating difficult concepts for non-experts. -- TurboTax should be a major lobbying force with IRS to make forms and instructions clearer. -- Ideally, Turbo Tax shouldn't have to exist, and neither should tax filing professionals in general. The IRS itself should invest in creating a much better electronic filing systems, perhaps with different levels of information, explanation and difficulty. Finally, TurboTax does a great job keeping up with changes in tax law and avoiding glitches in its software. But it needs to do more with improving the users experience and avoiding confusion between what can be done with the software on the computer and on line. And a closing question: Is TurboTax looking at the impact of AI on future tax filing, with an eye to using the emerging availability of unlimited instant knowledge and data to make significant improvements or perhaps a major makeover in the ability of average Americans to file their own taxes?
Date published: 2023-04-19
Rated 1 out of 5 by from COMPLICATED I've been filing for years and this is the most difficult experience ever.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax is fast and easy! I like using Turbo Tax because it's quick and its tool tips are very insightful. I would recommend Turbo Tax add the ability to import supplemental 1099-DIV forms for entering the Adjusted Cost Basis on stock sales automatically.
Date published: 2023-04-19
Rated 5 out of 5 by from Simple and easy to use! Thank you for helping me during this stressful time! Very easy to navigate even with multiple W2's!
Date published: 2023-04-19
Rated 1 out of 5 by from sucks took for ever very confusing with its site kept going back and forth
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax was great and easy! it was awesome and easy to use.i would totally recommend to Family and friends.
Date published: 2023-04-19
Rated 5 out of 5 by from Very easy to use No problem at all why preparing the returns. Very easy to use
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo tax has sneaky fees Sneaky with their fees so watch out! Worked hard to avoid paying fee to file state.
Date published: 2023-04-19
Rated 5 out of 5 by from Simple I love Turbo Tax. Next year I'm going to start early!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 431