TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Turbo Tax is pretty easy to use. The one problem I had was I chose to use sales tax instead of state income tax as a deduction, but then I changed my mind. I was unable to change back to state income tax. I asked how to make the change, and the instructions given were not valid. The last step did not have the box I was told to check. It was not an option, so I was stuck with the mistake I made. Other than that I found Turbo Tax easy to use.
Date published: 2023-04-19
Rated 5 out of 5 by from THANK YOU TURBO TAX! Did the basic Turbo Tax and enjoyed it (as much as one can enjoy doing their taxes). Easy to navigate and thorough. Will use Turbo Tax again.
Date published: 2023-04-19
Rated 5 out of 5 by from So easy after first time around! I feel a lot of the changes this year made doing taxes even easier. The questions were not as redundant and when I looked at the completed documents I understood better where the numbers were going.
Date published: 2023-04-19
Rated 5 out of 5 by from great resource to file taxes Easy. Stress free. guides very helpful. No frustrations.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax definitely makes filing taxes easier! Unfortunately, I waited until the last minute to file my taxes and doing my taxes is never easy as I juggle several jobs, plus my own business. It definitely lessened the hassle of having to file my taxes, especially when I don't keep great records. Higly recommended!
Date published: 2023-04-19
Rated 3 out of 5 by from overall satisfied with the prgram I bought a disc from Costco and I couldn't use it.
Date published: 2023-04-19
Rated 3 out of 5 by from Helpful but too Expensive Made me upgrade and didn't provide real-person. I feel like the amount I paid is much better suited for if someone was helping me.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use for the price and the interactive use id recommend it too less then 2hr
Date published: 2023-04-19
Rated 2 out of 5 by from Decent, but software glitches derail progress Software glitches make this a difficult process, which is beyond frustrating.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax * what happened to the "Free Taxes" done Why do/are we paying for a service/processing fee of 39$ this isn't disclose until acceptance of purchasing the plan(s) ex: Max, Deluxe etc? Why paying separate cost for Federal and State at 59$ each which I feel both done at $59 for simple form. Paying 2021 taxes was less $$ for both my returns last year. I feel overcharge given yrly income. Otherwise, TurboTax is a GREAT tool for those of us who find doing taxes stressful . Thank you for being here to help 😊
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 428
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is pretty easy to use. The one problem I had was I chose to use sales tax instead of state income tax as a deduction, but then I changed my mind. I was unable to change back to state income tax. I asked how to make the change, and the instructions given were not valid. The last step did not have the box I was told to check. It was not an option, so I was stuck with the mistake I made. Other than that I found Turbo Tax easy to use.
Date published: 2023-04-19
Rated 5 out of 5 by from THANK YOU TURBO TAX! Did the basic Turbo Tax and enjoyed it (as much as one can enjoy doing their taxes). Easy to navigate and thorough. Will use Turbo Tax again.
Date published: 2023-04-19
Rated 5 out of 5 by from So easy after first time around! I feel a lot of the changes this year made doing taxes even easier. The questions were not as redundant and when I looked at the completed documents I understood better where the numbers were going.
Date published: 2023-04-19
Rated 5 out of 5 by from great resource to file taxes Easy. Stress free. guides very helpful. No frustrations.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax definitely makes filing taxes easier! Unfortunately, I waited until the last minute to file my taxes and doing my taxes is never easy as I juggle several jobs, plus my own business. It definitely lessened the hassle of having to file my taxes, especially when I don't keep great records. Higly recommended!
Date published: 2023-04-19
Rated 3 out of 5 by from overall satisfied with the prgram I bought a disc from Costco and I couldn't use it.
Date published: 2023-04-19
Rated 3 out of 5 by from Helpful but too Expensive Made me upgrade and didn't provide real-person. I feel like the amount I paid is much better suited for if someone was helping me.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use for the price and the interactive use id recommend it too less then 2hr
Date published: 2023-04-19
Rated 2 out of 5 by from Decent, but software glitches derail progress Software glitches make this a difficult process, which is beyond frustrating.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax * what happened to the "Free Taxes" done Why do/are we paying for a service/processing fee of 39$ this isn't disclose until acceptance of purchasing the plan(s) ex: Max, Deluxe etc? Why paying separate cost for Federal and State at 59$ each which I feel both done at $59 for simple form. Paying 2021 taxes was less $$ for both my returns last year. I feel overcharge given yrly income. Otherwise, TurboTax is a GREAT tool for those of us who find doing taxes stressful . Thank you for being here to help 😊
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 428