TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Quickest Tax Return Ever! I had three W2s to file, so I was questioning if doing my own taxes was the best way to o this year, but with TurboTax it ended up being a breeze! They allow you to upload electronic copies of your W2s if you have them on file already and they remember my info for a job I have for through TurboTax in the past, making the process very seamless. I didn't have any big expenses to file for, but for relatively basic W2s and filing info, I highly recommend.
Date published: 2023-04-05
Rated 5 out of 5 by from Awesome product Easy to understand and easy to use, I would recommend this product to anyone looking to save money and be protected in case of an audit.
Date published: 2023-04-05
Rated 4 out of 5 by from Turbotax is good Very good except for entering royalities, very confusing
Date published: 2023-04-05
Rated 4 out of 5 by from Good Service Nervous about using an online filing for my taxes, but everything was straightforward and easy to use
Date published: 2023-04-05
Rated 5 out of 5 by from First Time User All went well. It was a little scary, but it seemed to go well.
Date published: 2023-04-05
Rated 5 out of 5 by from turbo was great turbo made it easy for me , i couldnt do it without using there help
Date published: 2023-04-05
Rated 5 out of 5 by from 2022 Tax Return this years tax return went extremely fast. The app pulled in all of the important data and was able to auto-fill my return.
Date published: 2023-04-05
Rated 1 out of 5 by from turbotax is disappointing highly irritated because i signed back in from last year that way my information was instantly uploaded and for some reason i was placed on premium right from the start. I did not realize that until i was completed with my taxes and waisted 1 hour and 30 minutes. so i either had to pay the fee or start over with another program.... looks like i am not using turbo tax next year when you cant trust them.
Date published: 2023-04-05
Rated 1 out of 5 by from TurboTax Online has gone way downhill I have been a TurboTax customer for 20+ years. This years online program is terrible. There are a lot of bugs in the program and it seems like it was rushed through to male in production for the 2022 tax season. I spent many hours reviewing Form 8606 for Nondeductible IRAs. TurboTax initially got this WRONG. The figures were incorrectly calculated. Something did not look correct to me so I had a professional CPA review the draft and they agreed TurboTax was wrong. Long story short, the fix for me was to delete the 1099-R forms and re-enter the data back and it made the correct calculations. I also find that if you start you taxes early around mid-Feburary that there are still updates being made to the program. I had to contact tech support because some of the menus were not showing up correctly on the display. Even today 04/05/23 when I am filing my returns, I am trying to enter my routing number and account number into the boxes. The bottom of the screen continue boxes are NOT visible and there is no scroll down vertical bar to see that. I figured out you have to hit the tab key to get there. This is terrible programming and the user interface is not user friendly to navigate.
Date published: 2023-04-05
Rated 5 out of 5 by from TT is good Good Experience . Very helpful tips. The method of showing last information was helpful
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4263
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Quickest Tax Return Ever! I had three W2s to file, so I was questioning if doing my own taxes was the best way to o this year, but with TurboTax it ended up being a breeze! They allow you to upload electronic copies of your W2s if you have them on file already and they remember my info for a job I have for through TurboTax in the past, making the process very seamless. I didn't have any big expenses to file for, but for relatively basic W2s and filing info, I highly recommend.
Date published: 2023-04-05
Rated 5 out of 5 by from Awesome product Easy to understand and easy to use, I would recommend this product to anyone looking to save money and be protected in case of an audit.
Date published: 2023-04-05
Rated 4 out of 5 by from Turbotax is good Very good except for entering royalities, very confusing
Date published: 2023-04-05
Rated 4 out of 5 by from Good Service Nervous about using an online filing for my taxes, but everything was straightforward and easy to use
Date published: 2023-04-05
Rated 5 out of 5 by from First Time User All went well. It was a little scary, but it seemed to go well.
Date published: 2023-04-05
Rated 5 out of 5 by from turbo was great turbo made it easy for me , i couldnt do it without using there help
Date published: 2023-04-05
Rated 5 out of 5 by from 2022 Tax Return this years tax return went extremely fast. The app pulled in all of the important data and was able to auto-fill my return.
Date published: 2023-04-05
Rated 1 out of 5 by from turbotax is disappointing highly irritated because i signed back in from last year that way my information was instantly uploaded and for some reason i was placed on premium right from the start. I did not realize that until i was completed with my taxes and waisted 1 hour and 30 minutes. so i either had to pay the fee or start over with another program.... looks like i am not using turbo tax next year when you cant trust them.
Date published: 2023-04-05
Rated 1 out of 5 by from TurboTax Online has gone way downhill I have been a TurboTax customer for 20+ years. This years online program is terrible. There are a lot of bugs in the program and it seems like it was rushed through to male in production for the 2022 tax season. I spent many hours reviewing Form 8606 for Nondeductible IRAs. TurboTax initially got this WRONG. The figures were incorrectly calculated. Something did not look correct to me so I had a professional CPA review the draft and they agreed TurboTax was wrong. Long story short, the fix for me was to delete the 1099-R forms and re-enter the data back and it made the correct calculations. I also find that if you start you taxes early around mid-Feburary that there are still updates being made to the program. I had to contact tech support because some of the menus were not showing up correctly on the display. Even today 04/05/23 when I am filing my returns, I am trying to enter my routing number and account number into the boxes. The bottom of the screen continue boxes are NOT visible and there is no scroll down vertical bar to see that. I figured out you have to hit the tab key to get there. This is terrible programming and the user interface is not user friendly to navigate.
Date published: 2023-04-05
Rated 5 out of 5 by from TT is good Good Experience . Very helpful tips. The method of showing last information was helpful
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4263