TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from So Easy and Fast All I can say is it was easy and fast as ever. Excellent!
Date published: 2023-04-05
Rated 5 out of 5 by from Always a pleasure! TurboTax makes working your end of year taxes easy.
Date published: 2023-04-05
Rated 4 out of 5 by from COULD NOT ACCESS INTUIT WEBSITE I DO NOT HAVE A REFUND. I LEARNED I HAD TO USE MY CREDIT CARD AND PAY INTUIT $30 FOR THEIR CARD PROCESSING FEE. I TRIED 3 DIFFERENT DAYS AND COULD NOT GET TO THE INTUIT WEBSITE TO MAKE THIS PAYMENT. I FINALLY MADE PAYMENT BT ENTERING INTUIT AS A GUEST AND WAS CHARGED $25 FOR STATE RETURN INSTEAD OF $40 PROCESSING FEE BEFORE INTUIT WOULD FILE MY RETURNS.
Date published: 2023-04-05
Rated 1 out of 5 by from 2023 A great experience., I'll be back. Excellent tax preparer
Date published: 2023-04-05
Rated 5 out of 5 by from Turbo Tax is AWESOME!!!! It was and has been very easy to do my taxes, no frustration at all. Thank you
Date published: 2023-04-05
Rated 2 out of 5 by from Would not let me downgrade from Premium expensive I accidentally ungraded to premium, which I didn't need after all. I tried various ways to downgrade, but I could NOT. I went to help, NO HELP. There is no CHAT or phone number. So I paid at least $100 more than neccessary. Id'd like to hear from Turbo tax! I've been using them for YEARS< this is the worst time I've had. The program is ok.
Date published: 2023-04-05
Rated 5 out of 5 by from Turbo Tax Is The Best I like all the reviews to be sure information is complete
Date published: 2023-04-05
Rated 3 out of 5 by from Had Connectivity Issues Had constant issues with internet connectivity even when other apps were working correctly. Had to call to purchase and install my two additional states due to issues.
Date published: 2023-04-05
Rated 5 out of 5 by from Simple, Detailed and Just wanted i need I have used H&R Block for the last couple years but decided to switch back to turbo tax because it seemed the other company was over complicating things for my self-employed return. I was able to finish everything within less than a hour and half and it was step by step simple to use.
Date published: 2023-04-05
Rated 2 out of 5 by from 2022 TurboTax Had Major Program Issue Purchase 2022 TurboTax Premier CD in Dec. '22 and 1099 Download feature did not work until April '23. Tech support failed to follow through when called in March and program issue was not fixed until April. WAY TOO CLOSE TO FILING DEADLINE!
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4254
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So Easy and Fast All I can say is it was easy and fast as ever. Excellent!
Date published: 2023-04-05
Rated 5 out of 5 by from Always a pleasure! TurboTax makes working your end of year taxes easy.
Date published: 2023-04-05
Rated 4 out of 5 by from COULD NOT ACCESS INTUIT WEBSITE I DO NOT HAVE A REFUND. I LEARNED I HAD TO USE MY CREDIT CARD AND PAY INTUIT $30 FOR THEIR CARD PROCESSING FEE. I TRIED 3 DIFFERENT DAYS AND COULD NOT GET TO THE INTUIT WEBSITE TO MAKE THIS PAYMENT. I FINALLY MADE PAYMENT BT ENTERING INTUIT AS A GUEST AND WAS CHARGED $25 FOR STATE RETURN INSTEAD OF $40 PROCESSING FEE BEFORE INTUIT WOULD FILE MY RETURNS.
Date published: 2023-04-05
Rated 1 out of 5 by from 2023 A great experience., I'll be back. Excellent tax preparer
Date published: 2023-04-05
Rated 5 out of 5 by from Turbo Tax is AWESOME!!!! It was and has been very easy to do my taxes, no frustration at all. Thank you
Date published: 2023-04-05
Rated 2 out of 5 by from Would not let me downgrade from Premium expensive I accidentally ungraded to premium, which I didn't need after all. I tried various ways to downgrade, but I could NOT. I went to help, NO HELP. There is no CHAT or phone number. So I paid at least $100 more than neccessary. Id'd like to hear from Turbo tax! I've been using them for YEARS< this is the worst time I've had. The program is ok.
Date published: 2023-04-05
Rated 5 out of 5 by from Turbo Tax Is The Best I like all the reviews to be sure information is complete
Date published: 2023-04-05
Rated 3 out of 5 by from Had Connectivity Issues Had constant issues with internet connectivity even when other apps were working correctly. Had to call to purchase and install my two additional states due to issues.
Date published: 2023-04-05
Rated 5 out of 5 by from Simple, Detailed and Just wanted i need I have used H&R Block for the last couple years but decided to switch back to turbo tax because it seemed the other company was over complicating things for my self-employed return. I was able to finish everything within less than a hour and half and it was step by step simple to use.
Date published: 2023-04-05
Rated 2 out of 5 by from 2022 TurboTax Had Major Program Issue Purchase 2022 TurboTax Premier CD in Dec. '22 and 1099 Download feature did not work until April '23. Tech support failed to follow through when called in March and program issue was not fixed until April. WAY TOO CLOSE TO FILING DEADLINE!
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4254