TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Easy and Fast It was a great and easy experience with lightning fast results and spot on service.
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome User friendly and easy to follow. Awesome! Thank you!
Date published: 2021-05-18
Rated 4 out of 5 by from turbo tax 2020 worked a little better than last year. not as many questions to answer so the process went a little smoother.
Date published: 2021-05-18
Rated 4 out of 5 by from It's Better than All The Rest The most features of this product are Great, however I felt the "HELP" feature lacking. I hired a contractor & I was not promoted to include the payments of over $10,000.00 made to him. I searched the HELP but that was a maze/ was unable to locate specific info. It was after 1am and the CSR was close. Leave it for another day...
Date published: 2021-05-18
Rated 1 out of 5 by from Crap system Zero explanation on certain areas with no information to derive it from
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome User Experience throughout the product As a Product Designer, I really enjoyed the experience and ease of Turbotax's UX/UI Design. It simplified doing taxes and make it actually enjoyable to do taxes and NOT a drag. Very well deserved.
Date published: 2021-05-18
Rated 2 out of 5 by from Glitchy Product I have used this product for years and its the first time I have been seriously disappointed. Following the check of my State return, I attempted to Save it and the software crashed. I had to completely redo the return. The second time it calculated the mortgage interest deduction incorrectly ($4,000 tax increase). I had to delete all mortgage information and reenter it to get it to calculate correctly. Definitely disappointed this year.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax was awesome Did my taxes for the first time. I would of never been able to without the help of turbo tax. Turbo tax made it easy thanks turbo tax.
Date published: 2021-05-18
Rated 4 out of 5 by from Easier this year! I found the Business product to be a bit easier this year. Really appreciate the extra steps Turbo Tax has taken to streamline the process. My only reason for a 4 star instead of 5 is that it is still somewhat challenging to navigate between my two businesses. Always have to back out of the program and come back in in order to see the page were both businesses are listed.
Date published: 2021-05-18
Rated 3 out of 5 by from Feels deliberately convoluted at times I have used TurboTax for 7 years in a row now. Every year, it fails to fully import my information from the previous year. The W2 imports have never worked. And it feels like the setup is deliberately difficult to import last years information if you filed online previously, but do your taxes on the PC software the next year.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 426
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy and Fast It was a great and easy experience with lightning fast results and spot on service.
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome User friendly and easy to follow. Awesome! Thank you!
Date published: 2021-05-18
Rated 4 out of 5 by from turbo tax 2020 worked a little better than last year. not as many questions to answer so the process went a little smoother.
Date published: 2021-05-18
Rated 4 out of 5 by from It's Better than All The Rest The most features of this product are Great, however I felt the "HELP" feature lacking. I hired a contractor & I was not promoted to include the payments of over $10,000.00 made to him. I searched the HELP but that was a maze/ was unable to locate specific info. It was after 1am and the CSR was close. Leave it for another day...
Date published: 2021-05-18
Rated 1 out of 5 by from Crap system Zero explanation on certain areas with no information to derive it from
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome User Experience throughout the product As a Product Designer, I really enjoyed the experience and ease of Turbotax's UX/UI Design. It simplified doing taxes and make it actually enjoyable to do taxes and NOT a drag. Very well deserved.
Date published: 2021-05-18
Rated 2 out of 5 by from Glitchy Product I have used this product for years and its the first time I have been seriously disappointed. Following the check of my State return, I attempted to Save it and the software crashed. I had to completely redo the return. The second time it calculated the mortgage interest deduction incorrectly ($4,000 tax increase). I had to delete all mortgage information and reenter it to get it to calculate correctly. Definitely disappointed this year.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax was awesome Did my taxes for the first time. I would of never been able to without the help of turbo tax. Turbo tax made it easy thanks turbo tax.
Date published: 2021-05-18
Rated 4 out of 5 by from Easier this year! I found the Business product to be a bit easier this year. Really appreciate the extra steps Turbo Tax has taken to streamline the process. My only reason for a 4 star instead of 5 is that it is still somewhat challenging to navigate between my two businesses. Always have to back out of the program and come back in in order to see the page were both businesses are listed.
Date published: 2021-05-18
Rated 3 out of 5 by from Feels deliberately convoluted at times I have used TurboTax for 7 years in a row now. Every year, it fails to fully import my information from the previous year. The W2 imports have never worked. And it feels like the setup is deliberately difficult to import last years information if you filed online previously, but do your taxes on the PC software the next year.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 426