TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from LOVE TurboTax! So easy to navigate! Came in at 7:00 p.m. on deadline date and finished by 9:30 p.m.!
Date published: 2023-04-19
Rated 5 out of 5 by from Great Tax Preparer The Best Tax Electronic Preparer, Great experience and any level of user.
Date published: 2023-04-19
Rated 1 out of 5 by from TurboTax is the WORST!!!@@!! Printing not working. Says we need to print and mail in paperwork even though it was efiled and then it does not show paperwork needed to print. My son should have qualified for free filing and they charged him $220!!!!! Time consuming! Says 45 min and took 3 hours and 45 min!!!
Date published: 2023-04-19
Rated 5 out of 5 by from Amazingly Easy Easy and fast. Even without having Live assistance, it is still full of easy to understand guidance. Kudos.
Date published: 2023-04-19
Rated 2 out of 5 by from Fees, fees, fees... Too many fees, when I started using Turbotax I could file for free & it was REALLY free, not free to strart. Processing fee, state fee, preparation fee over $100 is starting to get ridiculous.
Date published: 2023-04-19
Rated 1 out of 5 by from I wish I never started using it 3 years ago. I was moving fairly quickly through the return and it still took me 5 - 1/2 hours. I don't like the way you have to continuously page through some of the categories repetitively. The price is outrageous for the awful support the search and help guide gives you. I really want to like it but it needs improvement. It was fun until it became stupid.
Date published: 2023-04-19
Rated 5 out of 5 by from Pretty Easy to Use I've used TurboTax several times and its always an easy process. They explain things and help you get through the process of filing your taxes.
Date published: 2023-04-19
Rated 5 out of 5 by from yes , turbo tax is awesome easy to use turbo tax is excellent . very easy to use.It saves ne tone of money.
Date published: 2023-04-19
Rated 5 out of 5 by from turbo for home I like it, been using it for years. It was a little lengthier time wise this year and some things were not understandable
Date published: 2023-04-19
Rated 2 out of 5 by from It took a lot longer this year, more confusing It was longer to do this year and more confusing. I don't feel confident in the software and it costs far too much money. I am using all of my refund to pay for my tax preparation. And you try to get someone to upgrade far too often. I am not using Turbo Tax any longer.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 424
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from LOVE TurboTax! So easy to navigate! Came in at 7:00 p.m. on deadline date and finished by 9:30 p.m.!
Date published: 2023-04-19
Rated 5 out of 5 by from Great Tax Preparer The Best Tax Electronic Preparer, Great experience and any level of user.
Date published: 2023-04-19
Rated 1 out of 5 by from TurboTax is the WORST!!!@@!! Printing not working. Says we need to print and mail in paperwork even though it was efiled and then it does not show paperwork needed to print. My son should have qualified for free filing and they charged him $220!!!!! Time consuming! Says 45 min and took 3 hours and 45 min!!!
Date published: 2023-04-19
Rated 5 out of 5 by from Amazingly Easy Easy and fast. Even without having Live assistance, it is still full of easy to understand guidance. Kudos.
Date published: 2023-04-19
Rated 2 out of 5 by from Fees, fees, fees... Too many fees, when I started using Turbotax I could file for free & it was REALLY free, not free to strart. Processing fee, state fee, preparation fee over $100 is starting to get ridiculous.
Date published: 2023-04-19
Rated 1 out of 5 by from I wish I never started using it 3 years ago. I was moving fairly quickly through the return and it still took me 5 - 1/2 hours. I don't like the way you have to continuously page through some of the categories repetitively. The price is outrageous for the awful support the search and help guide gives you. I really want to like it but it needs improvement. It was fun until it became stupid.
Date published: 2023-04-19
Rated 5 out of 5 by from Pretty Easy to Use I've used TurboTax several times and its always an easy process. They explain things and help you get through the process of filing your taxes.
Date published: 2023-04-19
Rated 5 out of 5 by from yes , turbo tax is awesome easy to use turbo tax is excellent . very easy to use.It saves ne tone of money.
Date published: 2023-04-19
Rated 5 out of 5 by from turbo for home I like it, been using it for years. It was a little lengthier time wise this year and some things were not understandable
Date published: 2023-04-19
Rated 2 out of 5 by from It took a lot longer this year, more confusing It was longer to do this year and more confusing. I don't feel confident in the software and it costs far too much money. I am using all of my refund to pay for my tax preparation. And you try to get someone to upgrade far too often. I am not using Turbo Tax any longer.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 424