TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Use It Every Year I have been using Turbo Tax for at least 5 yrs and LOVE IT!!!
Date published: 2021-05-17
Rated 3 out of 5 by from Trouble Processing Payments This year has been the only year we have not had our payment for a state return deducted from our federal and it took 1hr on the phone and trying to pay online for 2 hours before the payment went thru the system, never got a support person on the phone. Need more support for processing payments.
Date published: 2021-05-17
Rated 5 out of 5 by from GREAT TAX PREP APP reliable, friendly, worth the money HAPPY, HAPPY,HAPPY
Date published: 2021-05-17
Rated 5 out of 5 by from BEST TAX PROGRAM!!! TURBOTAX WALKS YOU THROUGH EACH STEP. IT IS SO EASY TO USE AND UNDERSTAND. AND IT ALWAYS MAKES SURE YOU GET THE DEDUCTIONS AND CREDITS YOU QUALIFY FOR.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax is a good system The program is comfortable to use and have helpful components.
Date published: 2021-05-17
Rated 5 out of 5 by from Want it fast choose TurboTax Thank for the HELP, y'all made it easy just be upfront with the fees.
Date published: 2021-05-17
Rated 3 out of 5 by from Part Year Resident w/ NY & NH This is the first year, I'd say Turbo Tax was pretty clunky (I've used it for several years). Minimal guidance on some of the part year residence deduction calculations, particularly "taxes" no idea if they're referring to income or property. For part-year resident charitable donations, is the guidance I use the same cut off date calculation I used previously even if I made a sizable donation in December? I ended up keeping it consistent with other calculations, I hope I don't get in trouble. Also, for some reason my 1099-DIV address state kept reverting to ID, I've never lived in ID. I had to delete and start all over again.
Date published: 2021-05-17
Rated 5 out of 5 by from Step by step I have been using Turbo Tax Deluxe for many years. It is constantly being updated and keeps up with all the latest changes. Easy to understand and walks you through each phase- Step by step.
Date published: 2021-05-17
Rated 5 out of 5 by from worked very smoothly and easy I did not engage with an assistant. everything was self explanatory
Date published: 2021-05-17
Rated 1 out of 5 by from So much worse Filled with advertisements, bombarded with distractions and offers and so many things. I dont think i will ever use this service again
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 423
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Use It Every Year I have been using Turbo Tax for at least 5 yrs and LOVE IT!!!
Date published: 2021-05-17
Rated 3 out of 5 by from Trouble Processing Payments This year has been the only year we have not had our payment for a state return deducted from our federal and it took 1hr on the phone and trying to pay online for 2 hours before the payment went thru the system, never got a support person on the phone. Need more support for processing payments.
Date published: 2021-05-17
Rated 5 out of 5 by from GREAT TAX PREP APP reliable, friendly, worth the money HAPPY, HAPPY,HAPPY
Date published: 2021-05-17
Rated 5 out of 5 by from BEST TAX PROGRAM!!! TURBOTAX WALKS YOU THROUGH EACH STEP. IT IS SO EASY TO USE AND UNDERSTAND. AND IT ALWAYS MAKES SURE YOU GET THE DEDUCTIONS AND CREDITS YOU QUALIFY FOR.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax is a good system The program is comfortable to use and have helpful components.
Date published: 2021-05-17
Rated 5 out of 5 by from Want it fast choose TurboTax Thank for the HELP, y'all made it easy just be upfront with the fees.
Date published: 2021-05-17
Rated 3 out of 5 by from Part Year Resident w/ NY & NH This is the first year, I'd say Turbo Tax was pretty clunky (I've used it for several years). Minimal guidance on some of the part year residence deduction calculations, particularly "taxes" no idea if they're referring to income or property. For part-year resident charitable donations, is the guidance I use the same cut off date calculation I used previously even if I made a sizable donation in December? I ended up keeping it consistent with other calculations, I hope I don't get in trouble. Also, for some reason my 1099-DIV address state kept reverting to ID, I've never lived in ID. I had to delete and start all over again.
Date published: 2021-05-17
Rated 5 out of 5 by from Step by step I have been using Turbo Tax Deluxe for many years. It is constantly being updated and keeps up with all the latest changes. Easy to understand and walks you through each phase- Step by step.
Date published: 2021-05-17
Rated 5 out of 5 by from worked very smoothly and easy I did not engage with an assistant. everything was self explanatory
Date published: 2021-05-17
Rated 1 out of 5 by from So much worse Filled with advertisements, bombarded with distractions and offers and so many things. I dont think i will ever use this service again
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 423