TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from NO FREE STATE FILING FOR ME This is the second year that as I try to efile my State taxes TurboTax charges me $25.00. Needless to say I am mailing my State tax again this year.
Date published: 2023-04-05
Rated 4 out of 5 by from Overall Turbo Tax delivered as expected.. I have used this tool for several years now and overall like the experience. This year's tool seemed little more difficult than I remember, especially for any differences in the pre-loaded tax forms such as the 1098-R and my hard copies. To complete the returns I had to open 3 different chat sessions. The wait times for their techs to respond ran from 5min to around 12mins which was excellent!. The advice received was correct in two instances and incorrect in another, which cost me hours of lost time trying to find a way to fix something that did not need to be fixed. After I opened a second chat, this time received the correct answer and wonderful support. This tech was a huge help!. They remotely connected to my computer and walked me through how to correct things. Once this was done the rest was very easy. I deducted one star for the incorrect tech support answer, otherwise Turbo Tax got the job done and helped us save a little money preparing and filing both Federal and State taxes at the same time.
Date published: 2023-04-05
Rated 5 out of 5 by from Excellent service I have been using Turbo tax as a tax preparer for many years, and they never let me down, I love the easy directions and how they walk you through every step of the way, they give you a chance to view your answers for any errors or changes you may need to make, and most of all %100 accuracy. I always recommend Turbo Tax to my friends and family.
Date published: 2023-04-05
Rated 5 out of 5 by from TurboTax keeps getting easier and easier! Would like to see a checklist of ALL documents needed to complete at the beginning of the process. I had to go fetch driver's licenses.
Date published: 2023-04-05
Rated 5 out of 5 by from Turbo Tax is the way to go to file accurately I have been using turbo tax for a while now and is fantastic. There are enhancements every year to make filing easier. You get plenty of help throughout the process. For the first time this year I have live help that call me when I need help.
Date published: 2023-04-05
Rated 5 out of 5 by from Easy Peasy with Turbo Tax! Turbo Tax makes it easy! I would recommend turbo tax to anyone I know!
Date published: 2023-04-05
Rated 3 out of 5 by from Not the best. Too many other businesses vying for Customer Service was the worst ever. The 2 occasions I had Malika gave me anxiety and caused high blood pressure.
Date published: 2023-04-05
Rated 5 out of 5 by from Makes filing your taxes so much easier! Filing taxes is a pain. It can be so stressful. Turbo Tax makes it so much easier. I have used it for the past 5 years, and I can't believe how simple it is. Any question you have, the answer is right at your fingertips. They provide all the information you need. Thank you Turbo Tax for making tax time a little easier.
Date published: 2023-04-05
Rated 4 out of 5 by from fairly easy some areas were confusing, but it is my first time
Date published: 2023-04-05
Rated 5 out of 5 by from TurboTax is fast and easy Super fast and easy. Walks you through entire process with questions to guide you through step by step.
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4218
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from NO FREE STATE FILING FOR ME This is the second year that as I try to efile my State taxes TurboTax charges me $25.00. Needless to say I am mailing my State tax again this year.
Date published: 2023-04-05
Rated 4 out of 5 by from Overall Turbo Tax delivered as expected.. I have used this tool for several years now and overall like the experience. This year's tool seemed little more difficult than I remember, especially for any differences in the pre-loaded tax forms such as the 1098-R and my hard copies. To complete the returns I had to open 3 different chat sessions. The wait times for their techs to respond ran from 5min to around 12mins which was excellent!. The advice received was correct in two instances and incorrect in another, which cost me hours of lost time trying to find a way to fix something that did not need to be fixed. After I opened a second chat, this time received the correct answer and wonderful support. This tech was a huge help!. They remotely connected to my computer and walked me through how to correct things. Once this was done the rest was very easy. I deducted one star for the incorrect tech support answer, otherwise Turbo Tax got the job done and helped us save a little money preparing and filing both Federal and State taxes at the same time.
Date published: 2023-04-05
Rated 5 out of 5 by from Excellent service I have been using Turbo tax as a tax preparer for many years, and they never let me down, I love the easy directions and how they walk you through every step of the way, they give you a chance to view your answers for any errors or changes you may need to make, and most of all %100 accuracy. I always recommend Turbo Tax to my friends and family.
Date published: 2023-04-05
Rated 5 out of 5 by from TurboTax keeps getting easier and easier! Would like to see a checklist of ALL documents needed to complete at the beginning of the process. I had to go fetch driver's licenses.
Date published: 2023-04-05
Rated 5 out of 5 by from Turbo Tax is the way to go to file accurately I have been using turbo tax for a while now and is fantastic. There are enhancements every year to make filing easier. You get plenty of help throughout the process. For the first time this year I have live help that call me when I need help.
Date published: 2023-04-05
Rated 5 out of 5 by from Easy Peasy with Turbo Tax! Turbo Tax makes it easy! I would recommend turbo tax to anyone I know!
Date published: 2023-04-05
Rated 3 out of 5 by from Not the best. Too many other businesses vying for Customer Service was the worst ever. The 2 occasions I had Malika gave me anxiety and caused high blood pressure.
Date published: 2023-04-05
Rated 5 out of 5 by from Makes filing your taxes so much easier! Filing taxes is a pain. It can be so stressful. Turbo Tax makes it so much easier. I have used it for the past 5 years, and I can't believe how simple it is. Any question you have, the answer is right at your fingertips. They provide all the information you need. Thank you Turbo Tax for making tax time a little easier.
Date published: 2023-04-05
Rated 4 out of 5 by from fairly easy some areas were confusing, but it is my first time
Date published: 2023-04-05
Rated 5 out of 5 by from TurboTax is fast and easy Super fast and easy. Walks you through entire process with questions to guide you through step by step.
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4218