TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is pretty good, has room for improvement. TurboTax does most things very well. Year after year I find the same annoyances. - When reviewing, I need to page through and review or re-confirm too many things. There should be more summary pages where it would be easier to skip some pages. - Most tax issues are explained well. Some are not. When I try to search on that page for more information, I sometimes don't find it. It would be great to be able to send a comment at that point saying the page could use clarification. - At some point, I am asked to give my spouse's state adjusted gross income. I don't know it then, and later when I do, I could not find where to enter it, searching didn't help, the final review didn't flag it, and even a live agent couldn't help me. - I am asked too often if I want to upgrade to a more expensive version of TurboTax. Maybe ask near the beginning and the end and that should be enough?
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax Is Stellar Quick, easy to follow and very cost effective! I'd recommend Turbo Tax to anyone!
Date published: 2023-04-08
Rated 5 out of 5 by from Helpful and detailed TUrbo Tax is convenient because it saves your info, explains the process, allows for interactive experience, and is clear.
Date published: 2023-04-08
Rated 5 out of 5 by from EASY RETURN PREP I HAD ALL MY INFO. INPUT THE DATA AS CLEARLY REQUESTED AND EASILY FINISHED MY RETURN.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax makes it easy! TurboTax was easy to use, directions are clear, ability to link to financial institutions and brokerage houses makes filing far less laborious.
Date published: 2023-04-08
Rated 2 out of 5 by from Not a good system for this day and age Lousy...I am stuck here. I would not recommend TurboTax to anyone. Irritated that you would tell me I am done, collect my filing fee and THEN tell me: let's review a couple of "minor" things. This is a sleazy practice. It should be left to YOU to make sure TDAmeritrade or whoever produces the information you/the government needs to complete the process to the end BEFORE you collect my money and trap me in. I need a better system without the gimmicks.
Date published: 2023-04-08
Rated 4 out of 5 by from Turbo tax is cool Very helpful live experts!!!!!!!!! Had a great experience.
Date published: 2023-04-08
Rated 4 out of 5 by from Straight forward They keep adding charges, so be careful when clicking "Next". Overall good experience, easy and straightforward. Autofill is one of the best functions.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is awesome, been using it for years. Engaged with Patrick and he guided me through some unique questions that I had.
Date published: 2023-04-08
Rated 4 out of 5 by from Good, but costly Will have to find a cheaper way to file my taxes next year. This is my 9th year with you, but the cost is too high. Have been pleased just can't afford after this year.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 4200
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is pretty good, has room for improvement. TurboTax does most things very well. Year after year I find the same annoyances. - When reviewing, I need to page through and review or re-confirm too many things. There should be more summary pages where it would be easier to skip some pages. - Most tax issues are explained well. Some are not. When I try to search on that page for more information, I sometimes don't find it. It would be great to be able to send a comment at that point saying the page could use clarification. - At some point, I am asked to give my spouse's state adjusted gross income. I don't know it then, and later when I do, I could not find where to enter it, searching didn't help, the final review didn't flag it, and even a live agent couldn't help me. - I am asked too often if I want to upgrade to a more expensive version of TurboTax. Maybe ask near the beginning and the end and that should be enough?
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax Is Stellar Quick, easy to follow and very cost effective! I'd recommend Turbo Tax to anyone!
Date published: 2023-04-08
Rated 5 out of 5 by from Helpful and detailed TUrbo Tax is convenient because it saves your info, explains the process, allows for interactive experience, and is clear.
Date published: 2023-04-08
Rated 5 out of 5 by from EASY RETURN PREP I HAD ALL MY INFO. INPUT THE DATA AS CLEARLY REQUESTED AND EASILY FINISHED MY RETURN.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax makes it easy! TurboTax was easy to use, directions are clear, ability to link to financial institutions and brokerage houses makes filing far less laborious.
Date published: 2023-04-08
Rated 2 out of 5 by from Not a good system for this day and age Lousy...I am stuck here. I would not recommend TurboTax to anyone. Irritated that you would tell me I am done, collect my filing fee and THEN tell me: let's review a couple of "minor" things. This is a sleazy practice. It should be left to YOU to make sure TDAmeritrade or whoever produces the information you/the government needs to complete the process to the end BEFORE you collect my money and trap me in. I need a better system without the gimmicks.
Date published: 2023-04-08
Rated 4 out of 5 by from Turbo tax is cool Very helpful live experts!!!!!!!!! Had a great experience.
Date published: 2023-04-08
Rated 4 out of 5 by from Straight forward They keep adding charges, so be careful when clicking "Next". Overall good experience, easy and straightforward. Autofill is one of the best functions.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is awesome, been using it for years. Engaged with Patrick and he guided me through some unique questions that I had.
Date published: 2023-04-08
Rated 4 out of 5 by from Good, but costly Will have to find a cheaper way to file my taxes next year. This is my 9th year with you, but the cost is too high. Have been pleased just can't afford after this year.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 4200