TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Good It was very easy and convenient. Did it at home and it was easy.
Date published: 2023-04-05
Rated 1 out of 5 by from charged me double I was charged double and after the hassle of issuing a refund I was declined.
Date published: 2023-04-05
Rated 3 out of 5 by from helps get her done. it is bunglesome whenever Turbo Tax makes stylistic changes from year to year
Date published: 2023-04-05
Rated 4 out of 5 by from Definitely improved over the years Went well. Has improved over the years. Was able to do it on my own
Date published: 2023-04-05
Rated 3 out of 5 by from Turbo Tax return software is less intuitive I returned to doing my own taxes with Turbo Tax after two years of having them done because we had a couple complicated years. It took a bit to get going; my discount on the package I ordered was not in place when I attempted to log in again because Intuit and Turbo Tax have somewhat different URLs. But we were off and running and entering the info again (instead of it importing from the previous year) was not very hard. What's weird is that it kept jumping back to places I'd already visited and completed, wanting to Review. This made me careless because I was irritated it was pinging sections for review. The software also calculated we had spent $14,000 on medical expenses, and we had only spent about $4,000, and I could NOT find a way to see where that figure was coming from. Missing my entry of my IP Pin caused a bit of a delay - I don't remember being prompted to enter it with my information. All sorted and filing is complete, but I don't have confidence the IRS won't find something wrong with those medical expenses.
Date published: 2023-04-05
Rated 5 out of 5 by from great............................................. used for years,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Date published: 2023-04-05
Rated 5 out of 5 by from efficient & never fails I've been using turbotax for a few years now and it never fails to amaze me how simple it is. There's always explanations in case you don't understand and you can always contact them for more information to help you further if needed.
Date published: 2023-04-05
Rated 2 out of 5 by from Not sure Turbotax is worth it anymore explanation of connections is skimpy. a number of topics are not covered in step-by-step. cost keeps going up -- added charges for states is a ripoff.
Date published: 2023-04-05
Rated 4 out of 5 by from What keep me from rating it a 5 ..... I like the product and have used it for years. Been using the "Premier" version the majority of the time. For me, I experienced more back and forth in understanding some of the questions re investments. The explanations that should clarify the input of info wasn't as helpful as it has been in the past. I called the help line (first time in doing so) to get clarification I was looking for. The support was helpful.
Date published: 2023-04-05
Rated 5 out of 5 by from Awesome - so so helpful I was worried about filing taxes this year, but TurboTax really helped
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4200
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good It was very easy and convenient. Did it at home and it was easy.
Date published: 2023-04-05
Rated 1 out of 5 by from charged me double I was charged double and after the hassle of issuing a refund I was declined.
Date published: 2023-04-05
Rated 3 out of 5 by from helps get her done. it is bunglesome whenever Turbo Tax makes stylistic changes from year to year
Date published: 2023-04-05
Rated 4 out of 5 by from Definitely improved over the years Went well. Has improved over the years. Was able to do it on my own
Date published: 2023-04-05
Rated 3 out of 5 by from Turbo Tax return software is less intuitive I returned to doing my own taxes with Turbo Tax after two years of having them done because we had a couple complicated years. It took a bit to get going; my discount on the package I ordered was not in place when I attempted to log in again because Intuit and Turbo Tax have somewhat different URLs. But we were off and running and entering the info again (instead of it importing from the previous year) was not very hard. What's weird is that it kept jumping back to places I'd already visited and completed, wanting to Review. This made me careless because I was irritated it was pinging sections for review. The software also calculated we had spent $14,000 on medical expenses, and we had only spent about $4,000, and I could NOT find a way to see where that figure was coming from. Missing my entry of my IP Pin caused a bit of a delay - I don't remember being prompted to enter it with my information. All sorted and filing is complete, but I don't have confidence the IRS won't find something wrong with those medical expenses.
Date published: 2023-04-05
Rated 5 out of 5 by from great............................................. used for years,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Date published: 2023-04-05
Rated 5 out of 5 by from efficient & never fails I've been using turbotax for a few years now and it never fails to amaze me how simple it is. There's always explanations in case you don't understand and you can always contact them for more information to help you further if needed.
Date published: 2023-04-05
Rated 2 out of 5 by from Not sure Turbotax is worth it anymore explanation of connections is skimpy. a number of topics are not covered in step-by-step. cost keeps going up -- added charges for states is a ripoff.
Date published: 2023-04-05
Rated 4 out of 5 by from What keep me from rating it a 5 ..... I like the product and have used it for years. Been using the "Premier" version the majority of the time. For me, I experienced more back and forth in understanding some of the questions re investments. The explanations that should clarify the input of info wasn't as helpful as it has been in the past. I called the help line (first time in doing so) to get clarification I was looking for. The support was helpful.
Date published: 2023-04-05
Rated 5 out of 5 by from Awesome - so so helpful I was worried about filing taxes this year, but TurboTax really helped
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4200