TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
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Rated 2 out of 5 by
SteveOhUnhappy from
uNABLE TO PRINT FORMS
popup claimed TurboTax could not print forms. no details, no download, no nothing
Date published: 2023-04-19
Rated 4 out of 5 by
Bertmanlou from
Turbo Tax Review
Every year each version of Turbo Tax improves considerably. There was some minor things I wasn't sure of, but it worked out with some reading it over via the side bars.
Date published: 2023-04-19
Rated 4 out of 5 by
BearJenkins from
Turbo Tax Saved Me Time and stress from the normal
Great experience and I will continue to use Turbo Tax from now on!
Date published: 2023-04-19
Rated 4 out of 5 by
Chris95959 from
Really does get better every year.
What I like most about TurboTax is that you can really tell that they try to make incremental improvements to the User Experience every year. The designers are very good at anticipating questions that a user would have and answering them right there at the spot your eye is already drawn to. I would subtract a half-star for the following several shortcomings that get irritating: They keep making you log into your Intuit Account (at least 4 times in my case) even though you already logged in, and the Remember Me button is ignored, and they will not use the keychain info you have already stored for their site, so you have to go find your password in the keychain and keep pasting it in over and over again (becuase it's a strong password, right?). Additionally, the payment info is not saved even in your current working session, so you have to keep re-answering the same questions about USPS address standardization, and you have to keep re-entering the CVV code. Should be totally unnecessary. As you are e-filing (I have to do federal plus 2 US states), I think I had to re-enter the bank account and routing number at least 5 times each. And exactly the same numbers I have been using for years including my prior return. Why don't these default to the numbers already entered? Finally, it is archaic to be charged extra for e-filing (again, I have 2 states), when we are already paying for the software itself, and extra again for the extra state software. It is at best a misleading business practice to say you're going to charge $25 for the extra state, and then also charge another fee to e-file that state. For a user who is already e-filing federal + 1 state, surely the cost of that additional state is negligible and can be folded into the cost of purchasing the extra state software.
Date published: 2023-04-19
Rated 4 out of 5 by
BritneyMc from
Seems easy until it’s not
When returns were rejected the email gave instructions which did not match the website. Very confusing!
Date published: 2023-04-19
Rated 2 out of 5 by
KitKat_408 from
Just as expensive as paying someone to do my taxes
I used to love turbo tax, but now its just as expensive as paying someone to do my taxes for me to do them myself... Not sure if I will continue to use this platform if the prices keep increasing. Bummer :(
Date published: 2023-04-19
Rated 5 out of 5 by
DRGL from
easy to use
its easy to use, its easy to use, its easy to use.
Date published: 2023-04-19
Rated 3 out of 5 by
Lotta74gcg from
Support needs improvement.
The software is good until you run into problems and the live assistant (AI) doesn't understand the question. My recommendations is to do more searches with a variety of key words until you get different suggestions otherwise you may get stuck in a vicious circle. After 3 failed return calls from AI, I finally managed to get a ticket generated through the webpage and found different answers when I expanded my searches and found user responses as to how they solved the same problem. Then I had immediate success. What frustrates me is that this product knows there is a massive increase in traffic at crunch time and still they don't staff appropriately. When I finally got a human to call back, then the response was massively improved and thorough. Employ more humans at crunch time and rely less on AI in my opinion.
Date published: 2023-04-19
Rated 5 out of 5 by
BillyBob009 from
Learn as you go.
Last year the 1099-NEC made things confusing. This year the new updates made it easy to add them to my existing business income. Turbo tax makes to complete as many schedule c's as you need if you own small businesses. Its also easy to transfer the information from Quickbooks.
Date published: 2023-04-19
Rated 3 out of 5 by
AMB206 from
Great but sneaky fees
This is a great, clear service, but I can't stand that they throw the price at you at the end. I would be willing to pay more if you would just tell me up front.
All TurboTax® Offerings Reviews - Page 420
Date published: 2023-04-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
SteveOhUnhappy from
uNABLE TO PRINT FORMS
popup claimed TurboTax could not print forms. no details, no download, no nothing
Date published: 2023-04-19
Rated 4 out of 5 by
Bertmanlou from
Turbo Tax Review
Every year each version of Turbo Tax improves considerably. There was some minor things I wasn't sure of, but it worked out with some reading it over via the side bars.
Date published: 2023-04-19
Rated 4 out of 5 by
BearJenkins from
Turbo Tax Saved Me Time and stress from the normal
Great experience and I will continue to use Turbo Tax from now on!
Date published: 2023-04-19
Rated 4 out of 5 by
Chris95959 from
Really does get better every year.
What I like most about TurboTax is that you can really tell that they try to make incremental improvements to the User Experience every year. The designers are very good at anticipating questions that a user would have and answering them right there at the spot your eye is already drawn to. I would subtract a half-star for the following several shortcomings that get irritating: They keep making you log into your Intuit Account (at least 4 times in my case) even though you already logged in, and the Remember Me button is ignored, and they will not use the keychain info you have already stored for their site, so you have to go find your password in the keychain and keep pasting it in over and over again (becuase it's a strong password, right?). Additionally, the payment info is not saved even in your current working session, so you have to keep re-answering the same questions about USPS address standardization, and you have to keep re-entering the CVV code. Should be totally unnecessary. As you are e-filing (I have to do federal plus 2 US states), I think I had to re-enter the bank account and routing number at least 5 times each. And exactly the same numbers I have been using for years including my prior return. Why don't these default to the numbers already entered? Finally, it is archaic to be charged extra for e-filing (again, I have 2 states), when we are already paying for the software itself, and extra again for the extra state software. It is at best a misleading business practice to say you're going to charge $25 for the extra state, and then also charge another fee to e-file that state. For a user who is already e-filing federal + 1 state, surely the cost of that additional state is negligible and can be folded into the cost of purchasing the extra state software.
Date published: 2023-04-19
Rated 4 out of 5 by
BritneyMc from
Seems easy until it’s not
When returns were rejected the email gave instructions which did not match the website. Very confusing!
Date published: 2023-04-19
Rated 2 out of 5 by
KitKat_408 from
Just as expensive as paying someone to do my taxes
I used to love turbo tax, but now its just as expensive as paying someone to do my taxes for me to do them myself... Not sure if I will continue to use this platform if the prices keep increasing. Bummer :(
Date published: 2023-04-19
Rated 5 out of 5 by
DRGL from
easy to use
its easy to use, its easy to use, its easy to use.
Date published: 2023-04-19
Rated 3 out of 5 by
Lotta74gcg from
Support needs improvement.
The software is good until you run into problems and the live assistant (AI) doesn't understand the question. My recommendations is to do more searches with a variety of key words until you get different suggestions otherwise you may get stuck in a vicious circle. After 3 failed return calls from AI, I finally managed to get a ticket generated through the webpage and found different answers when I expanded my searches and found user responses as to how they solved the same problem. Then I had immediate success. What frustrates me is that this product knows there is a massive increase in traffic at crunch time and still they don't staff appropriately. When I finally got a human to call back, then the response was massively improved and thorough. Employ more humans at crunch time and rely less on AI in my opinion.
Date published: 2023-04-19
Rated 5 out of 5 by
BillyBob009 from
Learn as you go.
Last year the 1099-NEC made things confusing. This year the new updates made it easy to add them to my existing business income. Turbo tax makes to complete as many schedule c's as you need if you own small businesses. Its also easy to transfer the information from Quickbooks.
Date published: 2023-04-19
Rated 3 out of 5 by
AMB206 from
Great but sneaky fees
This is a great, clear service, but I can't stand that they throw the price at you at the end. I would be willing to pay more if you would just tell me up front.
All TurboTax® Offerings Reviews - Page 420
Date published: 2023-04-19