TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from uNABLE TO PRINT FORMS popup claimed TurboTax could not print forms. no details, no download, no nothing
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax Review Every year each version of Turbo Tax improves considerably. There was some minor things I wasn't sure of, but it worked out with some reading it over via the side bars.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax Saved Me Time and stress from the normal Great experience and I will continue to use Turbo Tax from now on!
Date published: 2023-04-19
Rated 4 out of 5 by from Really does get better every year. What I like most about TurboTax is that you can really tell that they try to make incremental improvements to the User Experience every year. The designers are very good at anticipating questions that a user would have and answering them right there at the spot your eye is already drawn to. I would subtract a half-star for the following several shortcomings that get irritating: They keep making you log into your Intuit Account (at least 4 times in my case) even though you already logged in, and the Remember Me button is ignored, and they will not use the keychain info you have already stored for their site, so you have to go find your password in the keychain and keep pasting it in over and over again (becuase it's a strong password, right?). Additionally, the payment info is not saved even in your current working session, so you have to keep re-answering the same questions about USPS address standardization, and you have to keep re-entering the CVV code. Should be totally unnecessary. As you are e-filing (I have to do federal plus 2 US states), I think I had to re-enter the bank account and routing number at least 5 times each. And exactly the same numbers I have been using for years including my prior return. Why don't these default to the numbers already entered? Finally, it is archaic to be charged extra for e-filing (again, I have 2 states), when we are already paying for the software itself, and extra again for the extra state software. It is at best a misleading business practice to say you're going to charge $25 for the extra state, and then also charge another fee to e-file that state. For a user who is already e-filing federal + 1 state, surely the cost of that additional state is negligible and can be folded into the cost of purchasing the extra state software.
Date published: 2023-04-19
Rated 4 out of 5 by from Seems easy until it’s not When returns were rejected the email gave instructions which did not match the website. Very confusing!
Date published: 2023-04-19
Rated 2 out of 5 by from Just as expensive as paying someone to do my taxes I used to love turbo tax, but now its just as expensive as paying someone to do my taxes for me to do them myself... Not sure if I will continue to use this platform if the prices keep increasing. Bummer :(
Date published: 2023-04-19
Rated 5 out of 5 by from easy to use its easy to use, its easy to use, its easy to use.
Date published: 2023-04-19
Rated 3 out of 5 by from Support needs improvement. The software is good until you run into problems and the live assistant (AI) doesn't understand the question. My recommendations is to do more searches with a variety of key words until you get different suggestions otherwise you may get stuck in a vicious circle. After 3 failed return calls from AI, I finally managed to get a ticket generated through the webpage and found different answers when I expanded my searches and found user responses as to how they solved the same problem. Then I had immediate success. What frustrates me is that this product knows there is a massive increase in traffic at crunch time and still they don't staff appropriately. When I finally got a human to call back, then the response was massively improved and thorough. Employ more humans at crunch time and rely less on AI in my opinion.
Date published: 2023-04-19
Rated 5 out of 5 by from Learn as you go. Last year the 1099-NEC made things confusing. This year the new updates made it easy to add them to my existing business income. Turbo tax makes to complete as many schedule c's as you need if you own small businesses. Its also easy to transfer the information from Quickbooks.
Date published: 2023-04-19
Rated 3 out of 5 by from Great but sneaky fees This is a great, clear service, but I can't stand that they throw the price at you at the end. I would be willing to pay more if you would just tell me up front.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 420
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from uNABLE TO PRINT FORMS popup claimed TurboTax could not print forms. no details, no download, no nothing
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax Review Every year each version of Turbo Tax improves considerably. There was some minor things I wasn't sure of, but it worked out with some reading it over via the side bars.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax Saved Me Time and stress from the normal Great experience and I will continue to use Turbo Tax from now on!
Date published: 2023-04-19
Rated 4 out of 5 by from Really does get better every year. What I like most about TurboTax is that you can really tell that they try to make incremental improvements to the User Experience every year. The designers are very good at anticipating questions that a user would have and answering them right there at the spot your eye is already drawn to. I would subtract a half-star for the following several shortcomings that get irritating: They keep making you log into your Intuit Account (at least 4 times in my case) even though you already logged in, and the Remember Me button is ignored, and they will not use the keychain info you have already stored for their site, so you have to go find your password in the keychain and keep pasting it in over and over again (becuase it's a strong password, right?). Additionally, the payment info is not saved even in your current working session, so you have to keep re-answering the same questions about USPS address standardization, and you have to keep re-entering the CVV code. Should be totally unnecessary. As you are e-filing (I have to do federal plus 2 US states), I think I had to re-enter the bank account and routing number at least 5 times each. And exactly the same numbers I have been using for years including my prior return. Why don't these default to the numbers already entered? Finally, it is archaic to be charged extra for e-filing (again, I have 2 states), when we are already paying for the software itself, and extra again for the extra state software. It is at best a misleading business practice to say you're going to charge $25 for the extra state, and then also charge another fee to e-file that state. For a user who is already e-filing federal + 1 state, surely the cost of that additional state is negligible and can be folded into the cost of purchasing the extra state software.
Date published: 2023-04-19
Rated 4 out of 5 by from Seems easy until it’s not When returns were rejected the email gave instructions which did not match the website. Very confusing!
Date published: 2023-04-19
Rated 2 out of 5 by from Just as expensive as paying someone to do my taxes I used to love turbo tax, but now its just as expensive as paying someone to do my taxes for me to do them myself... Not sure if I will continue to use this platform if the prices keep increasing. Bummer :(
Date published: 2023-04-19
Rated 5 out of 5 by from easy to use its easy to use, its easy to use, its easy to use.
Date published: 2023-04-19
Rated 3 out of 5 by from Support needs improvement. The software is good until you run into problems and the live assistant (AI) doesn't understand the question. My recommendations is to do more searches with a variety of key words until you get different suggestions otherwise you may get stuck in a vicious circle. After 3 failed return calls from AI, I finally managed to get a ticket generated through the webpage and found different answers when I expanded my searches and found user responses as to how they solved the same problem. Then I had immediate success. What frustrates me is that this product knows there is a massive increase in traffic at crunch time and still they don't staff appropriately. When I finally got a human to call back, then the response was massively improved and thorough. Employ more humans at crunch time and rely less on AI in my opinion.
Date published: 2023-04-19
Rated 5 out of 5 by from Learn as you go. Last year the 1099-NEC made things confusing. This year the new updates made it easy to add them to my existing business income. Turbo tax makes to complete as many schedule c's as you need if you own small businesses. Its also easy to transfer the information from Quickbooks.
Date published: 2023-04-19
Rated 3 out of 5 by from Great but sneaky fees This is a great, clear service, but I can't stand that they throw the price at you at the end. I would be willing to pay more if you would just tell me up front.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 420