TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Excellent Turbotax is number one, I am using last 20 years!!!
Date published: 2023-04-06
Rated 2 out of 5 by from All good things must come to an end! i've been a TurboTaxer since day one of my business and it's been great until this year. 1. all my business 1099's didn't get saved from last year onto my business. It split my business information into 2 profiles, 1 with my 1099's and the other with the business info. 2. after declining the "Max" it offered (tried to force) it to me. It made me repeat certain steps at the end when i was trying to finalize and file the returns. Just wasting my time. I have a wife, kids, a business and don't appreciate something being rammed down my throat after i declined it. 3. When it checked for errors it found some items that needed correction. But, it's in a different format that doesn't help or explain anything, why wasn't this asked during the inputing phase? 4. COVID is over, why are the reps still at home? When i asked for help all i could hear was the Turbotax reps kids and a conversation that she was having with her husband/partner. I felt that i didn't have the full attention of the rep and i politely told her i was ok and didn't need the help. But i did need the help. 5. When you log off it doesn't save your spot that you were working on. The system makes you start from 2 to 5 steps back. Just alot of wasted time for me. I have better things to do with my life than taxes, and you guys drag it out which makes it worse.
Date published: 2023-04-06
Rated 5 out of 5 by from Awesome You make taxes so easy! Thanks for all the tutorials!
Date published: 2023-04-06
Rated 5 out of 5 by from Visually Pleasing & Transparent I used Turbo Tax last year and was impressed how each component was explained and how transparent they were about deductions, concerns, etc. I like that help is offered but not forced. The pages are designed well, practical, and effeciently. I also like that the interface changes to keep up with the current events. Glad to be apart of the Turbo Tax community now for 2 years! Will file again next year.
Date published: 2023-04-06
Rated 1 out of 5 by from overpriced Not as great as they make it appear. Overpriced. A lot of small micro transactions. Online help is not useful and have to go to other forums to help work through more complex issues.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax is amazing! It's so easy and quick. I used to have to go to a person my parents knew, that was so dumb.
Date published: 2023-04-06
Rated 4 out of 5 by from TurboTax review A little slow, and too many options to try to upgrade to Max.
Date published: 2023-04-06
Rated 5 out of 5 by from Makes my life simpler Turbo Tax walks me step by step through my tax return information. I love that it imports automatically from last year, and that I am able to download tax information directly into Turbo Tax.
Date published: 2023-04-06
Rated 3 out of 5 by from Easy to use but always another fee Well, using the tools is very simple, but when it comes time to check out, you might just notice an added boost to your package price even though you clicked Do Not add any additional packages. So if you are prepared to pay the fees then there are no issues.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax Very easy to click through and they found me the best option to get what i need. Thank you turbo tax.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4162
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent Turbotax is number one, I am using last 20 years!!!
Date published: 2023-04-06
Rated 2 out of 5 by from All good things must come to an end! i've been a TurboTaxer since day one of my business and it's been great until this year. 1. all my business 1099's didn't get saved from last year onto my business. It split my business information into 2 profiles, 1 with my 1099's and the other with the business info. 2. after declining the "Max" it offered (tried to force) it to me. It made me repeat certain steps at the end when i was trying to finalize and file the returns. Just wasting my time. I have a wife, kids, a business and don't appreciate something being rammed down my throat after i declined it. 3. When it checked for errors it found some items that needed correction. But, it's in a different format that doesn't help or explain anything, why wasn't this asked during the inputing phase? 4. COVID is over, why are the reps still at home? When i asked for help all i could hear was the Turbotax reps kids and a conversation that she was having with her husband/partner. I felt that i didn't have the full attention of the rep and i politely told her i was ok and didn't need the help. But i did need the help. 5. When you log off it doesn't save your spot that you were working on. The system makes you start from 2 to 5 steps back. Just alot of wasted time for me. I have better things to do with my life than taxes, and you guys drag it out which makes it worse.
Date published: 2023-04-06
Rated 5 out of 5 by from Awesome You make taxes so easy! Thanks for all the tutorials!
Date published: 2023-04-06
Rated 5 out of 5 by from Visually Pleasing & Transparent I used Turbo Tax last year and was impressed how each component was explained and how transparent they were about deductions, concerns, etc. I like that help is offered but not forced. The pages are designed well, practical, and effeciently. I also like that the interface changes to keep up with the current events. Glad to be apart of the Turbo Tax community now for 2 years! Will file again next year.
Date published: 2023-04-06
Rated 1 out of 5 by from overpriced Not as great as they make it appear. Overpriced. A lot of small micro transactions. Online help is not useful and have to go to other forums to help work through more complex issues.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax is amazing! It's so easy and quick. I used to have to go to a person my parents knew, that was so dumb.
Date published: 2023-04-06
Rated 4 out of 5 by from TurboTax review A little slow, and too many options to try to upgrade to Max.
Date published: 2023-04-06
Rated 5 out of 5 by from Makes my life simpler Turbo Tax walks me step by step through my tax return information. I love that it imports automatically from last year, and that I am able to download tax information directly into Turbo Tax.
Date published: 2023-04-06
Rated 3 out of 5 by from Easy to use but always another fee Well, using the tools is very simple, but when it comes time to check out, you might just notice an added boost to your package price even though you clicked Do Not add any additional packages. So if you are prepared to pay the fees then there are no issues.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax Very easy to click through and they found me the best option to get what i need. Thank you turbo tax.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4162