TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from TURBOTAX Let me down big this year I bought the download version and could not file three returns because TT said the version needed updates but the online update option said my version was updated. After an hour and half I had to completely redo my three taxes online to file. Best part was the service code I was given worked once, when i called back in for another code (which I was told I had to do) I waited another 50 min only to be credited $15 of the $119. So i paid the $85 for the download that did not work AND paid again to file tonight. Been using since 1995 but will be switching tax software next year.
Date published: 2023-04-19
Rated 5 out of 5 by from Every Year Gets Better I love using Turbo Tax it gives me the ability to go at my own pace and fool proof guides and pop ups and reviews ensuring accuracy make Turbo Tax a great way to file every year
Date published: 2023-04-19
Rated 2 out of 5 by from Overwhelmed and Confused It is frustrating that people who cannot afford to pay to have someone do their taxes done are just kind of screwed. I was overwhelmed and didn't understand some things and was constantly worried I was completing it wrong. To file a certain form that was required for me cost $50 for an advanced plan for BOTH federal and state. $118 that I could not afford, and the upgrade didn't even do anything to help me -- I still wasn't given help/assistance for that plan. It was just an "advanced" version of TurboTax that I was required to pay for in order to submit a form. It's just not fair. I don't have people I can go to for help. It's just disheartening that this is all designed in a way that is complicated and difficult for so many.
Date published: 2023-04-19
Rated 5 out of 5 by from awesome program I like how it walks you through all of the steps and knows to ask the relevant questions.
Date published: 2023-04-19
Rated 4 out of 5 by from pretty easy and fast self filing Turbotax is my go to for my indivual tax returns. I like the different price options. They will push for more services and fees. But we can proceed with minimal fees if you choose to. Filing is very easy and convenient.
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax is horrible I will not be returning Worst way to do taxes! I did all the work and still get charged $120 I will not be returning next year.
Date published: 2023-04-19
Rated 4 out of 5 by from Great! Great info. Quick procedure. Just wish I didn't have to pay over $100 of my return, but service is worth it!
Date published: 2023-04-19
Rated 1 out of 5 by from They try to sell you something every other page Quietly left the free filling alliance and now they attempt to charge extra every other page. Charged separately for state taxes too. Never using this shady service again
Date published: 2023-04-19
Rated 5 out of 5 by from Turbotax is awesome I filed my taxes without any help. Site is intuitive and amazing.
Date published: 2023-04-19
Rated 1 out of 5 by from I refuse to use this service again. Service is TRASH! Will not be using turbotax ever again.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 416
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TURBOTAX Let me down big this year I bought the download version and could not file three returns because TT said the version needed updates but the online update option said my version was updated. After an hour and half I had to completely redo my three taxes online to file. Best part was the service code I was given worked once, when i called back in for another code (which I was told I had to do) I waited another 50 min only to be credited $15 of the $119. So i paid the $85 for the download that did not work AND paid again to file tonight. Been using since 1995 but will be switching tax software next year.
Date published: 2023-04-19
Rated 5 out of 5 by from Every Year Gets Better I love using Turbo Tax it gives me the ability to go at my own pace and fool proof guides and pop ups and reviews ensuring accuracy make Turbo Tax a great way to file every year
Date published: 2023-04-19
Rated 2 out of 5 by from Overwhelmed and Confused It is frustrating that people who cannot afford to pay to have someone do their taxes done are just kind of screwed. I was overwhelmed and didn't understand some things and was constantly worried I was completing it wrong. To file a certain form that was required for me cost $50 for an advanced plan for BOTH federal and state. $118 that I could not afford, and the upgrade didn't even do anything to help me -- I still wasn't given help/assistance for that plan. It was just an "advanced" version of TurboTax that I was required to pay for in order to submit a form. It's just not fair. I don't have people I can go to for help. It's just disheartening that this is all designed in a way that is complicated and difficult for so many.
Date published: 2023-04-19
Rated 5 out of 5 by from awesome program I like how it walks you through all of the steps and knows to ask the relevant questions.
Date published: 2023-04-19
Rated 4 out of 5 by from pretty easy and fast self filing Turbotax is my go to for my indivual tax returns. I like the different price options. They will push for more services and fees. But we can proceed with minimal fees if you choose to. Filing is very easy and convenient.
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax is horrible I will not be returning Worst way to do taxes! I did all the work and still get charged $120 I will not be returning next year.
Date published: 2023-04-19
Rated 4 out of 5 by from Great! Great info. Quick procedure. Just wish I didn't have to pay over $100 of my return, but service is worth it!
Date published: 2023-04-19
Rated 1 out of 5 by from They try to sell you something every other page Quietly left the free filling alliance and now they attempt to charge extra every other page. Charged separately for state taxes too. Never using this shady service again
Date published: 2023-04-19
Rated 5 out of 5 by from Turbotax is awesome I filed my taxes without any help. Site is intuitive and amazing.
Date published: 2023-04-19
Rated 1 out of 5 by from I refuse to use this service again. Service is TRASH! Will not be using turbotax ever again.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 416