TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Relatively Easy It was the first time I submitted by myself and turbo made it easy and straight forward.
Date published: 2023-04-06
Rated 4 out of 5 by from Turbo tax works ! Still takes me too long ,but this makes my life easier !
Date published: 2023-04-06
Rated 3 out of 5 by from Turbo tax is far too expensive The actual application is great, but there's far too much advertising baked into it and the cost to file taxes this way is just overly expensive, especially given how much easier filing taxes is with the changes to the standard deduction. This may be the last year I do it this way. The $39 processing fee to pull the cost out of the return was just <chef's kiss>. Perfect. I hope you gave the marketing dude a raise for that idea.
Date published: 2023-04-06
Rated 3 out of 5 by from A great simple program BUT....... I would suggest CLOSELY reading everything that "pops up". I was paying for the program out of my refund and just happened to expand additional charges to see that TT charges $ 39.00 to pay FROM your refund. I changed payment to credit card and saved $ 39.00. I'm OK with paying the $ 39.00 but I object to TT not being UPFRONT with the total expenses without having to expand items. Kinda like a resort fee that hotels charge that are hidden ! Help section is IMO purposely sparse in its answers so that you almost need to engage the LIVE person to ask question. Overall a good product and have used for 5 years now.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo is the way to go! Easy to use, step-by-step instructions as well as, explanations. Highly recommend!
Date published: 2023-04-06
Rated 1 out of 5 by from Turbo Tax is terrible Turbo Tax took 5x longer than it should have. - I had to go back and update some deductions and it kept taking me through the same thing over and over again, without being able to go directly to the item I wanted to adjust. - I had 2 1099s from the same broker, and it kept updating the first without allowing me to work on the second. Took exactly 6 tries to figure it out. - I initially chose to e-file, but IRS did not accept AGI entered. So I changed to file by mail. It took me 7 iterations to change both federal and state return to file by mail, and along the way it dropped my direct-deposit bank account (had to re-enter). I understand that you can't just provide a tax return to review along the way (because you are afraid someone will just print and finish), but there really should be a way to pay first so that you can see the return as it is getting filled out, and go to specific lines to adjust as needed. The socratic, 'tell it to a friend" narrative way may be good for idiots, but it is really tough if you are attempting to enter even a simple return.
Date published: 2023-04-06
Rated 5 out of 5 by from Very Easy To Use Turbo Tax has made filing my taxes a breeze and is self explanatory.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbotax is awesome!. Turbotax is easy to use! Better than filling out all that paperwork. Love e-filing!
Date published: 2023-04-06
Rated 5 out of 5 by from Free Turbo Tax is quiet good I found most aspects of the free Turbotax very easy to navigate, easy to input data and all around user friendly. The one thing I found annoying was I could not see the actual form during the process. It only provided that option right before transmitting the returns.
Date published: 2023-04-06
Rated 5 out of 5 by from Easy to use The software is easy to use and makes the not so fun job of filing your taxes easier to swallow.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4134
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Relatively Easy It was the first time I submitted by myself and turbo made it easy and straight forward.
Date published: 2023-04-06
Rated 4 out of 5 by from Turbo tax works ! Still takes me too long ,but this makes my life easier !
Date published: 2023-04-06
Rated 3 out of 5 by from Turbo tax is far too expensive The actual application is great, but there's far too much advertising baked into it and the cost to file taxes this way is just overly expensive, especially given how much easier filing taxes is with the changes to the standard deduction. This may be the last year I do it this way. The $39 processing fee to pull the cost out of the return was just <chef's kiss>. Perfect. I hope you gave the marketing dude a raise for that idea.
Date published: 2023-04-06
Rated 3 out of 5 by from A great simple program BUT....... I would suggest CLOSELY reading everything that "pops up". I was paying for the program out of my refund and just happened to expand additional charges to see that TT charges $ 39.00 to pay FROM your refund. I changed payment to credit card and saved $ 39.00. I'm OK with paying the $ 39.00 but I object to TT not being UPFRONT with the total expenses without having to expand items. Kinda like a resort fee that hotels charge that are hidden ! Help section is IMO purposely sparse in its answers so that you almost need to engage the LIVE person to ask question. Overall a good product and have used for 5 years now.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo is the way to go! Easy to use, step-by-step instructions as well as, explanations. Highly recommend!
Date published: 2023-04-06
Rated 1 out of 5 by from Turbo Tax is terrible Turbo Tax took 5x longer than it should have. - I had to go back and update some deductions and it kept taking me through the same thing over and over again, without being able to go directly to the item I wanted to adjust. - I had 2 1099s from the same broker, and it kept updating the first without allowing me to work on the second. Took exactly 6 tries to figure it out. - I initially chose to e-file, but IRS did not accept AGI entered. So I changed to file by mail. It took me 7 iterations to change both federal and state return to file by mail, and along the way it dropped my direct-deposit bank account (had to re-enter). I understand that you can't just provide a tax return to review along the way (because you are afraid someone will just print and finish), but there really should be a way to pay first so that you can see the return as it is getting filled out, and go to specific lines to adjust as needed. The socratic, 'tell it to a friend" narrative way may be good for idiots, but it is really tough if you are attempting to enter even a simple return.
Date published: 2023-04-06
Rated 5 out of 5 by from Very Easy To Use Turbo Tax has made filing my taxes a breeze and is self explanatory.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbotax is awesome!. Turbotax is easy to use! Better than filling out all that paperwork. Love e-filing!
Date published: 2023-04-06
Rated 5 out of 5 by from Free Turbo Tax is quiet good I found most aspects of the free Turbotax very easy to navigate, easy to input data and all around user friendly. The one thing I found annoying was I could not see the actual form during the process. It only provided that option right before transmitting the returns.
Date published: 2023-04-06
Rated 5 out of 5 by from Easy to use The software is easy to use and makes the not so fun job of filing your taxes easier to swallow.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4134