TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbotax is good and live agents are helpful Michael was very helpful in my review and made it easier to understand
Date published: 2023-04-09
Rated 4 out of 5 by from Bring back the old layout for W2 The new layout of the W2 entry form is terrible; the fields do not match the actual layout like it used to be about 3 years ago. This is a classic case of making a change for change sake when the existing layout was fine.
Date published: 2023-04-09
Rated 5 out of 5 by from I love turbotax Awesome!!!!!?!!!!!!!!!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo tax is great It was detailed and very helpful. I enjoyed the process.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax is good, a little more complicated Turbo Tax Liver Expert was very professional/helpful and down to earth.
Date published: 2023-04-09
Rated 5 out of 5 by from Love Turbo Tax Nearly 20 years using TT and I have never had an issue, my refunds normally arrive quickly. The interface is very user friendly.
Date published: 2023-04-09
Rated 2 out of 5 by from Turbo Tax Crypto the last agent that worked with me was great, very polite and stuck with me even during frustrating times. TurboTax on the other hand with crypto FAQ, Assistance, and Guides on formatting and required information was sub par at best. I won't ever use TurboTax again after this, if you say you can import csv transactions then make sure it is showing correctly.
Date published: 2023-04-09
Rated 3 out of 5 by from Last Time for Turbo Tax It took over two hours and kept trying to get me to add more expensive services. I later learned that a local CPA will do everything for less than $200. I'm going with her next year. All I have to do is drop everything off and then pick it when it's done.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax proves itself again! As usual, Turbo Tax allows me to submit an accurate return in a very timely manner.
Date published: 2023-04-09
Rated 5 out of 5 by from Finally got it over! I was a little frustrated at first but thanks to the expert reps I was able get thru it. Thanks Turbo Tax.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 4120
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax is good and live agents are helpful Michael was very helpful in my review and made it easier to understand
Date published: 2023-04-09
Rated 4 out of 5 by from Bring back the old layout for W2 The new layout of the W2 entry form is terrible; the fields do not match the actual layout like it used to be about 3 years ago. This is a classic case of making a change for change sake when the existing layout was fine.
Date published: 2023-04-09
Rated 5 out of 5 by from I love turbotax Awesome!!!!!?!!!!!!!!!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo tax is great It was detailed and very helpful. I enjoyed the process.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax is good, a little more complicated Turbo Tax Liver Expert was very professional/helpful and down to earth.
Date published: 2023-04-09
Rated 5 out of 5 by from Love Turbo Tax Nearly 20 years using TT and I have never had an issue, my refunds normally arrive quickly. The interface is very user friendly.
Date published: 2023-04-09
Rated 2 out of 5 by from Turbo Tax Crypto the last agent that worked with me was great, very polite and stuck with me even during frustrating times. TurboTax on the other hand with crypto FAQ, Assistance, and Guides on formatting and required information was sub par at best. I won't ever use TurboTax again after this, if you say you can import csv transactions then make sure it is showing correctly.
Date published: 2023-04-09
Rated 3 out of 5 by from Last Time for Turbo Tax It took over two hours and kept trying to get me to add more expensive services. I later learned that a local CPA will do everything for less than $200. I'm going with her next year. All I have to do is drop everything off and then pick it when it's done.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax proves itself again! As usual, Turbo Tax allows me to submit an accurate return in a very timely manner.
Date published: 2023-04-09
Rated 5 out of 5 by from Finally got it over! I was a little frustrated at first but thanks to the expert reps I was able get thru it. Thanks Turbo Tax.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 4120