TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Turbo Tax is effective. Good process, EXCEPT for the 3 upgrades that were not foreseen, until I reached the time to file.
Date published: 2023-04-06
Rated 4 out of 5 by from Turbo Tax review I would have liked to be able to look at last years information more easily during each step of the process. It's kind of expensive.
Date published: 2023-04-06
Rated 4 out of 5 by from TurboTax is good Everything went well until I contacted TurboTax. I waited 14 minutes in the chat, and nobody ever responded. Then I had another question and chose to call; it was worse, the person who answered was hard to understand, the static was horrible, and she refused to tell me where she was answering from. To ask tax questions, you need to have someone on the other line that you can understand and someone who gives you confidence, by refusing to say where she was answering from didn't give me a sense of trust. In addition, the communication sounded so weak, as if it was from outside the United States. Not good customer service.
Date published: 2023-04-06
Rated 5 out of 5 by from TurboTax Awesome program; have been using for 25 plus years. Never had s problem.
Date published: 2023-04-06
Rated 4 out of 5 by from Turbo tax was good but Every thing was easy and good but when getting to the pay page it gave me a different total refund that it show for my refund. After contacting CS, we figured it was the Fed + 1 ST - 1 ST. Wish I could have gotten the detail before having to contact CS
Date published: 2023-04-06
Rated 5 out of 5 by from Easy and complete. It was easy to use and did a complete job on both my federal and state taxes. I do have fairly straight forward returns, but Turbotax does a great job of walking me through the steps, electronically filing the returns and giving me pdf copies for review. I can't say I relish doing taxes, but this makes it as painless as possible.
Date published: 2023-04-06
Rated 3 out of 5 by from Easy and Understandable Have been using for years. I like that it stores my information year after year. Saves time. I like that it is easy to use and questions can by answered when needed. I don't like the rates keep increasing year after year. Deductions have mostly become standard and I don't spend weeks adding up all my deductions, yet their fees are on the rise.
Date published: 2023-04-06
Rated 5 out of 5 by from TurboTax is amazing I have been very pleased with the services so far to date.
Date published: 2023-04-06
Rated 5 out of 5 by from TurboTax was on point and accurate It was easy and convenient. I had no issues filing.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo tax was great!!!!! Turbo tax was fast and easy it’s my second time using it. I will use it every year.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4089
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is effective. Good process, EXCEPT for the 3 upgrades that were not foreseen, until I reached the time to file.
Date published: 2023-04-06
Rated 4 out of 5 by from Turbo Tax review I would have liked to be able to look at last years information more easily during each step of the process. It's kind of expensive.
Date published: 2023-04-06
Rated 4 out of 5 by from TurboTax is good Everything went well until I contacted TurboTax. I waited 14 minutes in the chat, and nobody ever responded. Then I had another question and chose to call; it was worse, the person who answered was hard to understand, the static was horrible, and she refused to tell me where she was answering from. To ask tax questions, you need to have someone on the other line that you can understand and someone who gives you confidence, by refusing to say where she was answering from didn't give me a sense of trust. In addition, the communication sounded so weak, as if it was from outside the United States. Not good customer service.
Date published: 2023-04-06
Rated 5 out of 5 by from TurboTax Awesome program; have been using for 25 plus years. Never had s problem.
Date published: 2023-04-06
Rated 4 out of 5 by from Turbo tax was good but Every thing was easy and good but when getting to the pay page it gave me a different total refund that it show for my refund. After contacting CS, we figured it was the Fed + 1 ST - 1 ST. Wish I could have gotten the detail before having to contact CS
Date published: 2023-04-06
Rated 5 out of 5 by from Easy and complete. It was easy to use and did a complete job on both my federal and state taxes. I do have fairly straight forward returns, but Turbotax does a great job of walking me through the steps, electronically filing the returns and giving me pdf copies for review. I can't say I relish doing taxes, but this makes it as painless as possible.
Date published: 2023-04-06
Rated 3 out of 5 by from Easy and Understandable Have been using for years. I like that it stores my information year after year. Saves time. I like that it is easy to use and questions can by answered when needed. I don't like the rates keep increasing year after year. Deductions have mostly become standard and I don't spend weeks adding up all my deductions, yet their fees are on the rise.
Date published: 2023-04-06
Rated 5 out of 5 by from TurboTax is amazing I have been very pleased with the services so far to date.
Date published: 2023-04-06
Rated 5 out of 5 by from TurboTax was on point and accurate It was easy and convenient. I had no issues filing.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo tax was great!!!!! Turbo tax was fast and easy it’s my second time using it. I will use it every year.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4089