TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Love it!! I love how easy it is to navigate- makes me feel really smart!!
Date published: 2021-05-18
Rated 5 out of 5 by from TURBO TAX IS AWESOME! EASY TO USE LIKE BEING ABLE TO SWITCH FROM FORM TO STEP BY STEP CUSTOMER SERVICE ON THE PHONE IS GREAT!
Date published: 2021-05-18
Rated 5 out of 5 by from Gets better every year! Gets better and easier to use each year. Will continue using TT!
Date published: 2021-05-18
Rated 3 out of 5 by from TurboTax ads are misleading. All the ads on TV say it's free to file using TurboTax. It's not!!
Date published: 2021-05-18
Rated 5 out of 5 by from First Timer says 'Yay! I found the whole experience to be thorough, a bit challenging at times, yet I have complete confidence in the software. That being said, I did purchase the 'Audit' insurance! LOL
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome! Great experience! This was efficient way to file taxes and did not take long at all! I am very amazed!
Date published: 2021-05-18
Rated 5 out of 5 by from very nice to work with Once I start I find it moves well. Can get just about all questions answered.
Date published: 2021-05-18
Rated 1 out of 5 by from E-file fees need refund if IRS rejects rejects Taxes were prepared with Turbotax last year and this year. It is a simple return and 100% correct, yet the IRS keeps rejecting it with a false TurboTax statement that the AGI is incorrect. After six rejections and a lot of wasted time, now the return is late. Turbotax offers no human to talk to. There is no way to get help nor a refund for the state e-file fee.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is Awesome! It was easy to use and gave me good result on my refund.
Date published: 2021-05-18
Rated 1 out of 5 by from Glitchy experience, poor interface. I product I purchased was supposed to come with one free state filing, and it asked me if I wanted to use my one free state filing and then still charged me $25 to file with the state. I was also unable to submit the return because of a section that is required to leave blank if I live in Baltimore City, so I had to choose a different county in order to bypass and will have to amend. Transitioning between sections is also arduous, the website version is much easier to navigate.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 408
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Love it!! I love how easy it is to navigate- makes me feel really smart!!
Date published: 2021-05-18
Rated 5 out of 5 by from TURBO TAX IS AWESOME! EASY TO USE LIKE BEING ABLE TO SWITCH FROM FORM TO STEP BY STEP CUSTOMER SERVICE ON THE PHONE IS GREAT!
Date published: 2021-05-18
Rated 5 out of 5 by from Gets better every year! Gets better and easier to use each year. Will continue using TT!
Date published: 2021-05-18
Rated 3 out of 5 by from TurboTax ads are misleading. All the ads on TV say it's free to file using TurboTax. It's not!!
Date published: 2021-05-18
Rated 5 out of 5 by from First Timer says 'Yay! I found the whole experience to be thorough, a bit challenging at times, yet I have complete confidence in the software. That being said, I did purchase the 'Audit' insurance! LOL
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome! Great experience! This was efficient way to file taxes and did not take long at all! I am very amazed!
Date published: 2021-05-18
Rated 5 out of 5 by from very nice to work with Once I start I find it moves well. Can get just about all questions answered.
Date published: 2021-05-18
Rated 1 out of 5 by from E-file fees need refund if IRS rejects rejects Taxes were prepared with Turbotax last year and this year. It is a simple return and 100% correct, yet the IRS keeps rejecting it with a false TurboTax statement that the AGI is incorrect. After six rejections and a lot of wasted time, now the return is late. Turbotax offers no human to talk to. There is no way to get help nor a refund for the state e-file fee.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is Awesome! It was easy to use and gave me good result on my refund.
Date published: 2021-05-18
Rated 1 out of 5 by from Glitchy experience, poor interface. I product I purchased was supposed to come with one free state filing, and it asked me if I wanted to use my one free state filing and then still charged me $25 to file with the state. I was also unable to submit the return because of a section that is required to leave blank if I live in Baltimore City, so I had to choose a different county in order to bypass and will have to amend. Transitioning between sections is also arduous, the website version is much easier to navigate.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 408