TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Great minus HIDDEN FEES EVERYWHERE Amazing and so helpful but so many hidden fees everywhere
Date published: 2023-04-07
Rated 5 out of 5 by from Taxes Made Easy We had a different return this year and needed support, we go that. Great product to use from the privacy of your home. A big fan!
Date published: 2023-04-07
Rated 5 out of 5 by from Super easy tax filing Had my taxes done over a phone call. Super easy. Very friendly and intelligent tax experts
Date published: 2023-04-07
Rated 1 out of 5 by from Couldn't figure out online/major flow issues First we could NOT figure out how to get the online version to work without paying AGAIN. We were SO frustrated and just gave up. Used our external CD drive and just did it the old fashioned way. Then we pulled in the files from the previous year, like we always do and then went through step by step to find that we were WAY off and it appeared that we were going to owe thousands in our federal taxes. We have very simple taxes. SO I went through everything again TWICE - making sure I didn't select something incorrectly or missed something. I was so frustrated because each time the numbers were WAY off. I gave up and went back another day, starting ALL over without pulling in the previous taxes. It would ask me if I owned a home and then not go to the mortgage section to file the form, or ask if we have someone was attending school but then not go to the portion where you enter all the data. Eventually I gave up and went through every single section. This took hours. And, now I'm paranoid that I did something wrong but can't be sure. Every single time I worked it it ended up with a different end result. This has NEVER happened to me before and I've used this program for years. Super disappointed.
Date published: 2023-04-07
Rated 5 out of 5 by from great and easy easy steps to follow and they answer any questions
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax Was Awesome!!! Working with the experts was a great experience. They helped me ever step of filing my taxes.
Date published: 2023-04-07
Rated 5 out of 5 by from WOW I moved this year and changed jobs. Turbo tax was great.
Date published: 2023-04-07
Rated 1 out of 5 by from Too expensive As with everything, paying more for DIY. Also the download version wouldn't work with my OS so I had to buy it twice.
Date published: 2023-04-07
Rated 2 out of 5 by from Misleading Advertisement My return was straight forward, I am single, no property, no children/dependents. I did not need any assistance filing or expert tax help. Turbo tax advertised free filing yet I was charged $129 plus $64 for state return. Was not worth the money I paid. They need to be transparent with their advertising and prices upfront instead of waiting until the end of completing the hour and half time it took to prepare my taxes to spring the $$$$$ on me. The only reason I paid was, I just wanted to get my taxes filed. Terrible way to run a business. Next year, I will be taking my business else where.
Date published: 2023-04-07
Rated 3 out of 5 by from Desktop experience feels dated The online experience really shines but if you have to do last year's filing, expect a clunky flow and less polish. Functionally, no difference. Just feels worse.
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4069
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great minus HIDDEN FEES EVERYWHERE Amazing and so helpful but so many hidden fees everywhere
Date published: 2023-04-07
Rated 5 out of 5 by from Taxes Made Easy We had a different return this year and needed support, we go that. Great product to use from the privacy of your home. A big fan!
Date published: 2023-04-07
Rated 5 out of 5 by from Super easy tax filing Had my taxes done over a phone call. Super easy. Very friendly and intelligent tax experts
Date published: 2023-04-07
Rated 1 out of 5 by from Couldn't figure out online/major flow issues First we could NOT figure out how to get the online version to work without paying AGAIN. We were SO frustrated and just gave up. Used our external CD drive and just did it the old fashioned way. Then we pulled in the files from the previous year, like we always do and then went through step by step to find that we were WAY off and it appeared that we were going to owe thousands in our federal taxes. We have very simple taxes. SO I went through everything again TWICE - making sure I didn't select something incorrectly or missed something. I was so frustrated because each time the numbers were WAY off. I gave up and went back another day, starting ALL over without pulling in the previous taxes. It would ask me if I owned a home and then not go to the mortgage section to file the form, or ask if we have someone was attending school but then not go to the portion where you enter all the data. Eventually I gave up and went through every single section. This took hours. And, now I'm paranoid that I did something wrong but can't be sure. Every single time I worked it it ended up with a different end result. This has NEVER happened to me before and I've used this program for years. Super disappointed.
Date published: 2023-04-07
Rated 5 out of 5 by from great and easy easy steps to follow and they answer any questions
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax Was Awesome!!! Working with the experts was a great experience. They helped me ever step of filing my taxes.
Date published: 2023-04-07
Rated 5 out of 5 by from WOW I moved this year and changed jobs. Turbo tax was great.
Date published: 2023-04-07
Rated 1 out of 5 by from Too expensive As with everything, paying more for DIY. Also the download version wouldn't work with my OS so I had to buy it twice.
Date published: 2023-04-07
Rated 2 out of 5 by from Misleading Advertisement My return was straight forward, I am single, no property, no children/dependents. I did not need any assistance filing or expert tax help. Turbo tax advertised free filing yet I was charged $129 plus $64 for state return. Was not worth the money I paid. They need to be transparent with their advertising and prices upfront instead of waiting until the end of completing the hour and half time it took to prepare my taxes to spring the $$$$$ on me. The only reason I paid was, I just wanted to get my taxes filed. Terrible way to run a business. Next year, I will be taking my business else where.
Date published: 2023-04-07
Rated 3 out of 5 by from Desktop experience feels dated The online experience really shines but if you have to do last year's filing, expect a clunky flow and less polish. Functionally, no difference. Just feels worse.
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4069