TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Love it!! I love how easy it is to navigate- makes me feel really smart!!
Date published: 2021-05-18
Rated 5 out of 5 by from TURBO TAX IS AWESOME! EASY TO USE LIKE BEING ABLE TO SWITCH FROM FORM TO STEP BY STEP CUSTOMER SERVICE ON THE PHONE IS GREAT!
Date published: 2021-05-18
Rated 5 out of 5 by from Gets better every year! Gets better and easier to use each year. Will continue using TT!
Date published: 2021-05-18
Rated 3 out of 5 by from TurboTax ads are misleading. All the ads on TV say it's free to file using TurboTax. It's not!!
Date published: 2021-05-18
Rated 5 out of 5 by from First Timer says 'Yay! I found the whole experience to be thorough, a bit challenging at times, yet I have complete confidence in the software. That being said, I did purchase the 'Audit' insurance! LOL
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome! Great experience! This was efficient way to file taxes and did not take long at all! I am very amazed!
Date published: 2021-05-18
Rated 5 out of 5 by from very nice to work with Once I start I find it moves well. Can get just about all questions answered.
Date published: 2021-05-18
Rated 1 out of 5 by from E-file fees need refund if IRS rejects rejects Taxes were prepared with Turbotax last year and this year. It is a simple return and 100% correct, yet the IRS keeps rejecting it with a false TurboTax statement that the AGI is incorrect. After six rejections and a lot of wasted time, now the return is late. Turbotax offers no human to talk to. There is no way to get help nor a refund for the state e-file fee.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is Awesome! It was easy to use and gave me good result on my refund.
Date published: 2021-05-18
Rated 1 out of 5 by from Glitchy experience, poor interface. I product I purchased was supposed to come with one free state filing, and it asked me if I wanted to use my one free state filing and then still charged me $25 to file with the state. I was also unable to submit the return because of a section that is required to leave blank if I live in Baltimore City, so I had to choose a different county in order to bypass and will have to amend. Transitioning between sections is also arduous, the website version is much easier to navigate.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 406
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Love it!! I love how easy it is to navigate- makes me feel really smart!!
Date published: 2021-05-18
Rated 5 out of 5 by from TURBO TAX IS AWESOME! EASY TO USE LIKE BEING ABLE TO SWITCH FROM FORM TO STEP BY STEP CUSTOMER SERVICE ON THE PHONE IS GREAT!
Date published: 2021-05-18
Rated 5 out of 5 by from Gets better every year! Gets better and easier to use each year. Will continue using TT!
Date published: 2021-05-18
Rated 3 out of 5 by from TurboTax ads are misleading. All the ads on TV say it's free to file using TurboTax. It's not!!
Date published: 2021-05-18
Rated 5 out of 5 by from First Timer says 'Yay! I found the whole experience to be thorough, a bit challenging at times, yet I have complete confidence in the software. That being said, I did purchase the 'Audit' insurance! LOL
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome! Great experience! This was efficient way to file taxes and did not take long at all! I am very amazed!
Date published: 2021-05-18
Rated 5 out of 5 by from very nice to work with Once I start I find it moves well. Can get just about all questions answered.
Date published: 2021-05-18
Rated 1 out of 5 by from E-file fees need refund if IRS rejects rejects Taxes were prepared with Turbotax last year and this year. It is a simple return and 100% correct, yet the IRS keeps rejecting it with a false TurboTax statement that the AGI is incorrect. After six rejections and a lot of wasted time, now the return is late. Turbotax offers no human to talk to. There is no way to get help nor a refund for the state e-file fee.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is Awesome! It was easy to use and gave me good result on my refund.
Date published: 2021-05-18
Rated 1 out of 5 by from Glitchy experience, poor interface. I product I purchased was supposed to come with one free state filing, and it asked me if I wanted to use my one free state filing and then still charged me $25 to file with the state. I was also unable to submit the return because of a section that is required to leave blank if I live in Baltimore City, so I had to choose a different county in order to bypass and will have to amend. Transitioning between sections is also arduous, the website version is much easier to navigate.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 406