TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from awesome and helpful pretty easy especially once you have all your info together in advance,.
Date published: 2023-04-19
Rated 5 out of 5 by from very easy to use, definitely a great product I really enjoy using this tool, its really a good way to do your taxes when don't have alot of items to deal with. quick and easy for sure
Date published: 2023-04-19
Rated 2 out of 5 by from Difficult to return to pages/ Unclear errors Difficult to navigate to specific pages, search bar navigates to information but not previous sections. When an error happens during review it does not redirect you at the time, very frustrating with business tax information and business code
Date published: 2023-04-19
Rated 1 out of 5 by from every year its feels more like a scam Every year it feels like the prices of this program continue to increase. There are so many add on options it tries to have you add on that essentially all sound that they are providing the same thing. At checkout I owed almost $300, does not make sense when I did not receive any extra help or anything.
Date published: 2023-04-19
Rated 1 out of 5 by from Paywall Everything is stuck behind a paywall. This used to be good. But now it makes it difficult. I’m paying more for the service than I am getting back on my refund. I keep getting rejected too
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is the BEST Turbo tax is so easy and quick to use. I am a very satisfied customer
Date published: 2023-04-19
Rated 2 out of 5 by from Technical Errors & Not Customer-Friendly Took me almost 3 hours to file due to a technical error on Turbotax's end. They accepted my payment no problem, but the service gave me an error and temporarily wiped my return when it came time to file. After starting over from scratch to no avail, it took a solid 15 minutes to even navigate to a spot where I could get a tech on the phone, and then it took the tech 20 minutes to resolve the issue. And then I had to refresh at least 10 more times after that to get anything to go through. I did check my internet connection, and it was not the issue. Furthermore, while you have the option to upgrade your services during the process, you don't have the option to downgrade. I used Premium in the past, but upon filing my taxes this year, I realized I didn't need anything itemized (i.e. I deleted all of my itemized deductions from my return), but there was no option in the menu panel to downgrade. I either had to start everything over or eat the $120 bucks.
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax was easy and helpful Thank you for the ease of this program! It was very fast and simple to use.
Date published: 2023-04-19
Rated 3 out of 5 by from PAINFUL WHEN IT COMES TO RENTAL PROPERTIES Most straightforward things were straightforward. However, I own a rental property in another state and the Turbotax just would not let me check that it was located outside Hawaii, and it kept recycling to require a Hawaii Business ID (for rental income). I tried several times and it just kept erroring out. This is two years I have had to file Hawaii taxes by mail, because it kept erroring out. Please fix this. Also, son is a student, choices below do not account for his status (dependent college age).
Date published: 2023-04-19
Rated 5 out of 5 by from only 2 more years I'm so not ready to even touch on the universal energy that I felt all day, down to pushing this last button for our taxes. The guilt for not having the money to pay for my choices at a substantial higher bracket that we couldn't sustain this year. It's okay I can tighten my belt for 2 more years. Love, Middle Classy Powers
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 406
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from awesome and helpful pretty easy especially once you have all your info together in advance,.
Date published: 2023-04-19
Rated 5 out of 5 by from very easy to use, definitely a great product I really enjoy using this tool, its really a good way to do your taxes when don't have alot of items to deal with. quick and easy for sure
Date published: 2023-04-19
Rated 2 out of 5 by from Difficult to return to pages/ Unclear errors Difficult to navigate to specific pages, search bar navigates to information but not previous sections. When an error happens during review it does not redirect you at the time, very frustrating with business tax information and business code
Date published: 2023-04-19
Rated 1 out of 5 by from every year its feels more like a scam Every year it feels like the prices of this program continue to increase. There are so many add on options it tries to have you add on that essentially all sound that they are providing the same thing. At checkout I owed almost $300, does not make sense when I did not receive any extra help or anything.
Date published: 2023-04-19
Rated 1 out of 5 by from Paywall Everything is stuck behind a paywall. This used to be good. But now it makes it difficult. I’m paying more for the service than I am getting back on my refund. I keep getting rejected too
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is the BEST Turbo tax is so easy and quick to use. I am a very satisfied customer
Date published: 2023-04-19
Rated 2 out of 5 by from Technical Errors & Not Customer-Friendly Took me almost 3 hours to file due to a technical error on Turbotax's end. They accepted my payment no problem, but the service gave me an error and temporarily wiped my return when it came time to file. After starting over from scratch to no avail, it took a solid 15 minutes to even navigate to a spot where I could get a tech on the phone, and then it took the tech 20 minutes to resolve the issue. And then I had to refresh at least 10 more times after that to get anything to go through. I did check my internet connection, and it was not the issue. Furthermore, while you have the option to upgrade your services during the process, you don't have the option to downgrade. I used Premium in the past, but upon filing my taxes this year, I realized I didn't need anything itemized (i.e. I deleted all of my itemized deductions from my return), but there was no option in the menu panel to downgrade. I either had to start everything over or eat the $120 bucks.
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax was easy and helpful Thank you for the ease of this program! It was very fast and simple to use.
Date published: 2023-04-19
Rated 3 out of 5 by from PAINFUL WHEN IT COMES TO RENTAL PROPERTIES Most straightforward things were straightforward. However, I own a rental property in another state and the Turbotax just would not let me check that it was located outside Hawaii, and it kept recycling to require a Hawaii Business ID (for rental income). I tried several times and it just kept erroring out. This is two years I have had to file Hawaii taxes by mail, because it kept erroring out. Please fix this. Also, son is a student, choices below do not account for his status (dependent college age).
Date published: 2023-04-19
Rated 5 out of 5 by from only 2 more years I'm so not ready to even touch on the universal energy that I felt all day, down to pushing this last button for our taxes. The guilt for not having the money to pay for my choices at a substantial higher bracket that we couldn't sustain this year. It's okay I can tighten my belt for 2 more years. Love, Middle Classy Powers
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 406