TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from I'm paying $200 for this... It covers all the bases, but it's time consuming and repetitive. At the end, it charges me nearly $200 to e-file using a standard deduction. This should be free if the IRS website were working the way it's supposed to.
Date published: 2023-04-07
Rated 5 out of 5 by from Detailed Q & A to work through it all by yourself I enjoy using Turbo Tax most of the way. Initial entries sometimes make you wonder, but once you answer the qualifying questions for any deductions or exclusions, you feel satisfied to use this software. Detail pdf file printout is great too. JP
Date published: 2023-04-07
Rated 5 out of 5 by from This is the way to file! I have used Turbo Tax for the past three years. I have had issues like forgeting my password, changed emails, and changed my phone number. When it was an issue to log into the app it made me fill out form and it had to be reviewed;. Thought it would take days but it took hours. They reviewed and found errors in my return and walked me through the areas that needed correcting. Thanks Turbo Tax!
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo is great and easy It was very easy didn't need much help I will use Turbo again.
Date published: 2023-04-07
Rated 5 out of 5 by from Very patient tax preparer Fairly easy process. Was able to get my questions answered in a timely manner. I would have liked to be able to review the completed return forms before submitting.
Date published: 2023-04-07
Rated 2 out of 5 by from turbo tax used to be awsome it was terrible this year.it took way to long, it was more confusing then in the past. i got a much smaller return and it coast much more. was actually sick to my stomach about it this year.
Date published: 2023-04-07
Rated 5 out of 5 by from Using Turbo Tax was great! Everything was self explanatory and guided. There were plenty of help boxes when I had a question. The only thing that I would change, is at the end the computer screen should ask if there’s any other forms needed to fill out and attach.
Date published: 2023-04-07
Rated 5 out of 5 by from Gotten easier every year!! I have used Turbo Tax for approximately 10 years. My taxes are still complicated but every year it seems the program has gotten easier to use. I have always liked that I get last year's number at each entry and can see what I did last year. Wonderful experience every year.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbotax is wonderful!!!! I had a simple tax return that turned into such a headache for me. But the turbox represents patiently helped me through the process of getting my taxes done. They were so professional, respectful and compassionate.
Date published: 2023-04-07
Rated 5 out of 5 by from Thanks again Turbo Tax. Long Time customer Great Job. Needed assistance on a income category and representative helped us through the correct process. Awesome job
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4049
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from I'm paying $200 for this... It covers all the bases, but it's time consuming and repetitive. At the end, it charges me nearly $200 to e-file using a standard deduction. This should be free if the IRS website were working the way it's supposed to.
Date published: 2023-04-07
Rated 5 out of 5 by from Detailed Q & A to work through it all by yourself I enjoy using Turbo Tax most of the way. Initial entries sometimes make you wonder, but once you answer the qualifying questions for any deductions or exclusions, you feel satisfied to use this software. Detail pdf file printout is great too. JP
Date published: 2023-04-07
Rated 5 out of 5 by from This is the way to file! I have used Turbo Tax for the past three years. I have had issues like forgeting my password, changed emails, and changed my phone number. When it was an issue to log into the app it made me fill out form and it had to be reviewed;. Thought it would take days but it took hours. They reviewed and found errors in my return and walked me through the areas that needed correcting. Thanks Turbo Tax!
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo is great and easy It was very easy didn't need much help I will use Turbo again.
Date published: 2023-04-07
Rated 5 out of 5 by from Very patient tax preparer Fairly easy process. Was able to get my questions answered in a timely manner. I would have liked to be able to review the completed return forms before submitting.
Date published: 2023-04-07
Rated 2 out of 5 by from turbo tax used to be awsome it was terrible this year.it took way to long, it was more confusing then in the past. i got a much smaller return and it coast much more. was actually sick to my stomach about it this year.
Date published: 2023-04-07
Rated 5 out of 5 by from Using Turbo Tax was great! Everything was self explanatory and guided. There were plenty of help boxes when I had a question. The only thing that I would change, is at the end the computer screen should ask if there’s any other forms needed to fill out and attach.
Date published: 2023-04-07
Rated 5 out of 5 by from Gotten easier every year!! I have used Turbo Tax for approximately 10 years. My taxes are still complicated but every year it seems the program has gotten easier to use. I have always liked that I get last year's number at each entry and can see what I did last year. Wonderful experience every year.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbotax is wonderful!!!! I had a simple tax return that turned into such a headache for me. But the turbox represents patiently helped me through the process of getting my taxes done. They were so professional, respectful and compassionate.
Date published: 2023-04-07
Rated 5 out of 5 by from Thanks again Turbo Tax. Long Time customer Great Job. Needed assistance on a income category and representative helped us through the correct process. Awesome job
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4049