TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Clunkier to use than in prior years I do like Turbotax generally and very much appreciate it as a reliable tool that makes filing taxes ourselves much easier than trying to navigate yourself. I have been using it for many years, and found the navigation this year to be clunkier than in prior years. I like to manually type in my info, and the software tried to push me toward downloading from the payers - too many clicks to get to my preferred option. I also liked the overall navigation tools that used to be offered at the top of each page; and the ability to look at the actual IRS forms as they are being put together - options that I was not able to find with this year's product.
Date published: 2023-04-07
Rated 4 out of 5 by from always used but this is the first year ... We have always used TT, but this is the first year we had a W2 that had an entry blank and TT would not allow to file without putting in a value into an entry from the employer. As such i just entered blank so it would file
Date published: 2023-04-07
Rated 5 out of 5 by from Awesome and easy to use! Took about 45 minutes to do both state and fed. Multiple jobs, stocks, and all my other info was super easy to add and get everything figures out. I use it every year!
Date published: 2023-04-07
Rated 4 out of 5 by from Easy and efficient Quick, understandable and customer service reps are available at any time.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbotax Love our experience with turbotax. It makes filing our taxes so much easier for us!
Date published: 2023-04-07
Rated 1 out of 5 by from very inconvenient ,difficult to download don't care about the customers at all!!!!!you cannot complain if you didn’t print enough
Date published: 2023-04-07
Rated 5 out of 5 by from User Friendly, good guidance Year 15 of using TurboTax. Started after my accountant died. Returns still looked as if they were prepared by a pro.
Date published: 2023-04-07
Rated 5 out of 5 by from turbo tax rocks the program is simple to understand and use. I worked with Hansel who was very knowledgeable and helpful
Date published: 2023-04-07
Rated 1 out of 5 by from Love to Charge All is good until the very end. I keep clicking that I do not want to add in any other services/packages, but you will be charged an arm and a leg anyways. I have been using TurboTax since I was 18, and this will be my last year.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax Rocks!!! I had no issues using this product. Everything was easy to understand
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4044
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Clunkier to use than in prior years I do like Turbotax generally and very much appreciate it as a reliable tool that makes filing taxes ourselves much easier than trying to navigate yourself. I have been using it for many years, and found the navigation this year to be clunkier than in prior years. I like to manually type in my info, and the software tried to push me toward downloading from the payers - too many clicks to get to my preferred option. I also liked the overall navigation tools that used to be offered at the top of each page; and the ability to look at the actual IRS forms as they are being put together - options that I was not able to find with this year's product.
Date published: 2023-04-07
Rated 4 out of 5 by from always used but this is the first year ... We have always used TT, but this is the first year we had a W2 that had an entry blank and TT would not allow to file without putting in a value into an entry from the employer. As such i just entered blank so it would file
Date published: 2023-04-07
Rated 5 out of 5 by from Awesome and easy to use! Took about 45 minutes to do both state and fed. Multiple jobs, stocks, and all my other info was super easy to add and get everything figures out. I use it every year!
Date published: 2023-04-07
Rated 4 out of 5 by from Easy and efficient Quick, understandable and customer service reps are available at any time.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbotax Love our experience with turbotax. It makes filing our taxes so much easier for us!
Date published: 2023-04-07
Rated 1 out of 5 by from very inconvenient ,difficult to download don't care about the customers at all!!!!!you cannot complain if you didn’t print enough
Date published: 2023-04-07
Rated 5 out of 5 by from User Friendly, good guidance Year 15 of using TurboTax. Started after my accountant died. Returns still looked as if they were prepared by a pro.
Date published: 2023-04-07
Rated 5 out of 5 by from turbo tax rocks the program is simple to understand and use. I worked with Hansel who was very knowledgeable and helpful
Date published: 2023-04-07
Rated 1 out of 5 by from Love to Charge All is good until the very end. I keep clicking that I do not want to add in any other services/packages, but you will be charged an arm and a leg anyways. I have been using TurboTax since I was 18, and this will be my last year.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax Rocks!!! I had no issues using this product. Everything was easy to understand
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4044