TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Required me to buy a whole new computer. Turbotax required me to buy a whole new computer this year just to do my taxes. Existing computer with os was too old for them. Apple with Intuit hardly have to work at keeping Consumerism up. Think I'll be hiring a tax professional next year. Suggestion: Issue a turbotax program that can be used year after year, but with in App purchases for each tax year. So each year would be it's own purchasable module within the program itself. That might get around any requirements imposed by apple to keep computer to Apples OS spec for new apps.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax is easy and helpful Great Product! Simple steps to guide you through the entire process
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome sauce My CPA was awesome. great work!!! stayed with me the whole time until i was finished
Date published: 2023-04-19
Rated 5 out of 5 by from Excelente Atencion Atencion Excelente. CETH Gracias se porto muy amable y me ayudo
Date published: 2023-04-19
Rated 5 out of 5 by from I love it because it is very user friendly! I have used TT for years now and couldn't imagine changing my tax services.
Date published: 2023-04-19
Rated 5 out of 5 by from great service Very helpful will use again. Had a problem and the team helped me fix it!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax is quick and easy It took the stress out of taxes. I was always used this to file my taxes
Date published: 2023-04-19
Rated 4 out of 5 by from Helpful, but lengthy Questions and review after payment were exhausting.
Date published: 2023-04-19
Rated 3 out of 5 by from I liked it much better before this year This years turbo tax i found to be much more difficult to move forward and back to the exact spot i wanted it and i liked it better when it gave me a running total across the top
Date published: 2023-04-19
Rated 2 out of 5 by from Not Happy Completing the process was like pulling teeth. Getting past your advertisement for more services was jumping through hurdles. The one problem I had with the Social Security Number of a dependent being UNKNOWN there was no way to enter "UNKNOWN" in the field. There was no way to get past that. I tried to return to filing by mail, but now the option to pay via debit from a checking account was no longer valid. I tried entering my own Social Security Number, but it was detected that it was the same. So, UNFORTUNATELY for me, I had to enter a bogus number. That's going to come back to haunt me as several things depended on it. Also, K-1s were not brought up in the questioning. I had to search on how to enter them. Then I was told in order to have them imported automatically I needed to use the TurboTax for Business. Really? Also had a problem with all the information I had to agree to, in order to get the job completed. Signature verification, 2021 AIG verification, Driver's license for state. The automatic federal dipping into my account. I understand that a lot of these are not Turbo Tax's fault. But I was the recipient of this torture-obstacle course. Not Happy!!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 405
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Required me to buy a whole new computer. Turbotax required me to buy a whole new computer this year just to do my taxes. Existing computer with os was too old for them. Apple with Intuit hardly have to work at keeping Consumerism up. Think I'll be hiring a tax professional next year. Suggestion: Issue a turbotax program that can be used year after year, but with in App purchases for each tax year. So each year would be it's own purchasable module within the program itself. That might get around any requirements imposed by apple to keep computer to Apples OS spec for new apps.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax is easy and helpful Great Product! Simple steps to guide you through the entire process
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome sauce My CPA was awesome. great work!!! stayed with me the whole time until i was finished
Date published: 2023-04-19
Rated 5 out of 5 by from Excelente Atencion Atencion Excelente. CETH Gracias se porto muy amable y me ayudo
Date published: 2023-04-19
Rated 5 out of 5 by from I love it because it is very user friendly! I have used TT for years now and couldn't imagine changing my tax services.
Date published: 2023-04-19
Rated 5 out of 5 by from great service Very helpful will use again. Had a problem and the team helped me fix it!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax is quick and easy It took the stress out of taxes. I was always used this to file my taxes
Date published: 2023-04-19
Rated 4 out of 5 by from Helpful, but lengthy Questions and review after payment were exhausting.
Date published: 2023-04-19
Rated 3 out of 5 by from I liked it much better before this year This years turbo tax i found to be much more difficult to move forward and back to the exact spot i wanted it and i liked it better when it gave me a running total across the top
Date published: 2023-04-19
Rated 2 out of 5 by from Not Happy Completing the process was like pulling teeth. Getting past your advertisement for more services was jumping through hurdles. The one problem I had with the Social Security Number of a dependent being UNKNOWN there was no way to enter "UNKNOWN" in the field. There was no way to get past that. I tried to return to filing by mail, but now the option to pay via debit from a checking account was no longer valid. I tried entering my own Social Security Number, but it was detected that it was the same. So, UNFORTUNATELY for me, I had to enter a bogus number. That's going to come back to haunt me as several things depended on it. Also, K-1s were not brought up in the questioning. I had to search on how to enter them. Then I was told in order to have them imported automatically I needed to use the TurboTax for Business. Really? Also had a problem with all the information I had to agree to, in order to get the job completed. Signature verification, 2021 AIG verification, Driver's license for state. The automatic federal dipping into my account. I understand that a lot of these are not Turbo Tax's fault. But I was the recipient of this torture-obstacle course. Not Happy!!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 405