TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from turbo tax is terrible I purchased turbo tax at office depot tiried to download it had problems. Called internet security to download it they did but evidently they downloaded the online version which when it came time to print my tax return I HAD TO PAY YOU ANOTHER $ 118.00 for turbo tax and to file state taxes so I spent an additional $ 118.00 that I should not have had to pay. Have used it for years but this year it did not work properly. This version is a scam taking peoples hard earned money 2 times or redo my entire tax return. I want a refund of $ 118.00
Date published: 2023-04-07
Rated 5 out of 5 by from Good experience. Ease to understand and follow. I have used this software for many years.
Date published: 2023-04-07
Rated 4 out of 5 by from Turbo Tax is very good and easy to understand. They are very thorough with everything. The only thing is that their pricing is a bit steep.
Date published: 2023-04-07
Rated 5 out of 5 by from Simple and Easy quick and simple. really like the service and how easy filing is in a short amount of time.
Date published: 2023-04-07
Rated 5 out of 5 by from Love Turbo Tax Have been using Turbo Tax for several years and it has done a very good job.
Date published: 2023-04-07
Rated 5 out of 5 by from Simple Process TurboTax provided step by step instructions making it really easy.
Date published: 2023-04-07
Rated 4 out of 5 by from Would be nice to have a spot for RV interest list Everything was smooth for the most part, though it would be nice to have a spot specifically for RV interest deductions versus searching through copious amounts of publics and random searches to figure out how to complete this part of the filing process.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax is great especially the support I had a very complicated tax return and the support has been fantastic
Date published: 2023-04-07
Rated 1 out of 5 by from TERRIBLE! I have been doing my own taxes with turbotax for as long as I can remember. It's always a process b/c I have my own business and there are lots of forms. This year was TERRIBLE! There were several instances where I was asked to enter information but there was no explanation about what I was enterring. When I checked the 'community' it seemed that people had issues with these same sections. Some sections were regarding health care and I forget the others, but the community seemed to think these were bugs in the software. Next year I am going with something else. Besides the glitches, every time I went to a new page, TurboTax tried to upsell me. ZERO respect for my time.
Date published: 2023-04-07
Rated 4 out of 5 by from Turbo Tax 2nd year using it easy to navigate, simplifies our ridiculously complex tax codes. I'm sure they lobby congress to keep things complicated so we have to keep using their software. Least it's cheaper than going to a live professional.
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 3992
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from turbo tax is terrible I purchased turbo tax at office depot tiried to download it had problems. Called internet security to download it they did but evidently they downloaded the online version which when it came time to print my tax return I HAD TO PAY YOU ANOTHER $ 118.00 for turbo tax and to file state taxes so I spent an additional $ 118.00 that I should not have had to pay. Have used it for years but this year it did not work properly. This version is a scam taking peoples hard earned money 2 times or redo my entire tax return. I want a refund of $ 118.00
Date published: 2023-04-07
Rated 5 out of 5 by from Good experience. Ease to understand and follow. I have used this software for many years.
Date published: 2023-04-07
Rated 4 out of 5 by from Turbo Tax is very good and easy to understand. They are very thorough with everything. The only thing is that their pricing is a bit steep.
Date published: 2023-04-07
Rated 5 out of 5 by from Simple and Easy quick and simple. really like the service and how easy filing is in a short amount of time.
Date published: 2023-04-07
Rated 5 out of 5 by from Love Turbo Tax Have been using Turbo Tax for several years and it has done a very good job.
Date published: 2023-04-07
Rated 5 out of 5 by from Simple Process TurboTax provided step by step instructions making it really easy.
Date published: 2023-04-07
Rated 4 out of 5 by from Would be nice to have a spot for RV interest list Everything was smooth for the most part, though it would be nice to have a spot specifically for RV interest deductions versus searching through copious amounts of publics and random searches to figure out how to complete this part of the filing process.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax is great especially the support I had a very complicated tax return and the support has been fantastic
Date published: 2023-04-07
Rated 1 out of 5 by from TERRIBLE! I have been doing my own taxes with turbotax for as long as I can remember. It's always a process b/c I have my own business and there are lots of forms. This year was TERRIBLE! There were several instances where I was asked to enter information but there was no explanation about what I was enterring. When I checked the 'community' it seemed that people had issues with these same sections. Some sections were regarding health care and I forget the others, but the community seemed to think these were bugs in the software. Next year I am going with something else. Besides the glitches, every time I went to a new page, TurboTax tried to upsell me. ZERO respect for my time.
Date published: 2023-04-07
Rated 4 out of 5 by from Turbo Tax 2nd year using it easy to navigate, simplifies our ridiculously complex tax codes. I'm sure they lobby congress to keep things complicated so we have to keep using their software. Least it's cheaper than going to a live professional.
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 3992