TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Perfect Turbo Tax It was very easy to use and was really quick! Did not take me very long to complete and I filed using E-Filing
Date published: 2023-04-07
Rated 3 out of 5 by from TurboTax could be better It's well done, but very pushy about adding more services; not only that, it's already $120 (for basic) just to file when the filer did all the work filling out the data. The extra fee, if you wanted us to deduct it from the fed return, was very sketchy considering we're already paying major $ for what's considered a 2-3 hour of self-service. Seriously? On top of $120, you wanted to charge us another $40 to use the quick return service and hide the alternative options in a link (such as paying yourself). It reeks of desperation and lack of confidence in your product that you have to exploit the people in order to use it. I'm going to rethink using this service for 2023 filing year, I've been a customer for over a decade. . .
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax is wonderful Easy to use - double checking gives such peace of mind!
Date published: 2023-04-07
Rated 1 out of 5 by from payment You say it is free and in the end unless I pay $98.00 you hold it hostage! I can get it done locally for less. I had to pay $59.00 and so did my husband. Total ransom paid $98.00
Date published: 2023-04-07
Rated 5 out of 5 by from Easy to use. I have been using Turbo tax for the past few years and it's easy.
Date published: 2023-04-07
Rated 5 out of 5 by from Excellent Service Was wonderful experience working with Engrid and the full service Turbo Tax.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax is Awesome I have used Turbo Tax for more than 5 years now and it just gets simpler every year. Thank you for such a wonderful product to get my taxes done.
Date published: 2023-04-07
Rated 5 out of 5 by from Easier than doing it on paper The process was time consuming but It would have taken me twice as long to do it on my own. I appreciate the feature of using some information from past filings for someone who has been working for the same company for a long period of time.
Date published: 2023-04-07
Rated 4 out of 5 by from Turbo Tax instructions need work Turbo Tax instructions can be difficult to follow -- not because the concepts are difficult, but because it often uses phrases that are open to contradictory interpretations. As a former teacher of English composition, I see many opportunities for Turbo Tax to improve the clarity of its prose style.
Date published: 2023-04-07
Rated 5 out of 5 by from SO EASY Very simple and safe. Easy to navigate from one page to another. You would be very surprised.
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 3988
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Perfect Turbo Tax It was very easy to use and was really quick! Did not take me very long to complete and I filed using E-Filing
Date published: 2023-04-07
Rated 3 out of 5 by from TurboTax could be better It's well done, but very pushy about adding more services; not only that, it's already $120 (for basic) just to file when the filer did all the work filling out the data. The extra fee, if you wanted us to deduct it from the fed return, was very sketchy considering we're already paying major $ for what's considered a 2-3 hour of self-service. Seriously? On top of $120, you wanted to charge us another $40 to use the quick return service and hide the alternative options in a link (such as paying yourself). It reeks of desperation and lack of confidence in your product that you have to exploit the people in order to use it. I'm going to rethink using this service for 2023 filing year, I've been a customer for over a decade. . .
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax is wonderful Easy to use - double checking gives such peace of mind!
Date published: 2023-04-07
Rated 1 out of 5 by from payment You say it is free and in the end unless I pay $98.00 you hold it hostage! I can get it done locally for less. I had to pay $59.00 and so did my husband. Total ransom paid $98.00
Date published: 2023-04-07
Rated 5 out of 5 by from Easy to use. I have been using Turbo tax for the past few years and it's easy.
Date published: 2023-04-07
Rated 5 out of 5 by from Excellent Service Was wonderful experience working with Engrid and the full service Turbo Tax.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax is Awesome I have used Turbo Tax for more than 5 years now and it just gets simpler every year. Thank you for such a wonderful product to get my taxes done.
Date published: 2023-04-07
Rated 5 out of 5 by from Easier than doing it on paper The process was time consuming but It would have taken me twice as long to do it on my own. I appreciate the feature of using some information from past filings for someone who has been working for the same company for a long period of time.
Date published: 2023-04-07
Rated 4 out of 5 by from Turbo Tax instructions need work Turbo Tax instructions can be difficult to follow -- not because the concepts are difficult, but because it often uses phrases that are open to contradictory interpretations. As a former teacher of English composition, I see many opportunities for Turbo Tax to improve the clarity of its prose style.
Date published: 2023-04-07
Rated 5 out of 5 by from SO EASY Very simple and safe. Easy to navigate from one page to another. You would be very surprised.
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 3988