TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TURBO TAX FAST AND EASY EASY AND QUICK TO FILL OUT FORMS. EASY TO UNDERSTAND QUESTIONS.
Date published: 2023-04-08
Rated 1 out of 5 by from TurboTax is trash I will never use again. Let me start by saying I have used TurboTax for years and most of the time things went smoothly. This year though I had to jump through so many hoops to get my filing done. I was forced into buying the deluxe edition and force feed even more fees after that. In total I paid 118$ to file even though I did ALL of the filing myself. Customer support was no help and I just kept getting passed around on the phone. After this interaction I will never use TurboTax again. I was taken advantage of and treated like nothing I said mattered.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo tax is helpful It gets right to point and helps make it faster for taxes
Date published: 2023-04-08
Rated 5 out of 5 by from Loyal Turbo Tax User The Federal Turbo Tax was easy to use. The Arizona portion was more difficult to know exactly what the program was asking.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax made my filing easy and efficient. TurboTax walked me through every tax situation and provided additional help as needed.
Date published: 2023-04-08
Rated 2 out of 5 by from Used to love Turbo Tax--now not so much I used to love TT but now I find it overly confusing (with very unhelpful explanations). Also, it is annoying that it is always trying to upsell you on products. I had one tiny distribution on a 1099-B and it made me purchase TT Premium just to enter the one investment. Seems ridiculous.
Date published: 2023-04-08
Rated 2 out of 5 by from Buggy Lots of bugs, and kept trying to sell me stuff. Won't be using it next year.
Date published: 2023-04-08
Rated 5 out of 5 by from Fast and Easy It took me four hours to locate and prepare all the tax documents and investment account information. It took another four hours to complete both the federal and state returns; reviewed twice before filing. Fast and Easy; hopefully also Accurate.
Date published: 2023-04-08
Rated 2 out of 5 by from TurboTax made it easier and harder I make a little bit of money on the side doing freelance work (less than $1k in 2022) and TurboTax made it really difficult to get through all the steps. I didn't claim as many expenses as previous years, but TurboTax kept insisting that I needed to review those sections where I had no info to enter. It was a huge headache and I had to click through the same cycle many times. TurboTax helps in general, but this one section was quite annoying!
Date published: 2023-04-08
Rated 5 out of 5 by from k yes ok thank you see you next time we need your services
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3952
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX FAST AND EASY EASY AND QUICK TO FILL OUT FORMS. EASY TO UNDERSTAND QUESTIONS.
Date published: 2023-04-08
Rated 1 out of 5 by from TurboTax is trash I will never use again. Let me start by saying I have used TurboTax for years and most of the time things went smoothly. This year though I had to jump through so many hoops to get my filing done. I was forced into buying the deluxe edition and force feed even more fees after that. In total I paid 118$ to file even though I did ALL of the filing myself. Customer support was no help and I just kept getting passed around on the phone. After this interaction I will never use TurboTax again. I was taken advantage of and treated like nothing I said mattered.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo tax is helpful It gets right to point and helps make it faster for taxes
Date published: 2023-04-08
Rated 5 out of 5 by from Loyal Turbo Tax User The Federal Turbo Tax was easy to use. The Arizona portion was more difficult to know exactly what the program was asking.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax made my filing easy and efficient. TurboTax walked me through every tax situation and provided additional help as needed.
Date published: 2023-04-08
Rated 2 out of 5 by from Used to love Turbo Tax--now not so much I used to love TT but now I find it overly confusing (with very unhelpful explanations). Also, it is annoying that it is always trying to upsell you on products. I had one tiny distribution on a 1099-B and it made me purchase TT Premium just to enter the one investment. Seems ridiculous.
Date published: 2023-04-08
Rated 2 out of 5 by from Buggy Lots of bugs, and kept trying to sell me stuff. Won't be using it next year.
Date published: 2023-04-08
Rated 5 out of 5 by from Fast and Easy It took me four hours to locate and prepare all the tax documents and investment account information. It took another four hours to complete both the federal and state returns; reviewed twice before filing. Fast and Easy; hopefully also Accurate.
Date published: 2023-04-08
Rated 2 out of 5 by from TurboTax made it easier and harder I make a little bit of money on the side doing freelance work (less than $1k in 2022) and TurboTax made it really difficult to get through all the steps. I didn't claim as many expenses as previous years, but TurboTax kept insisting that I needed to review those sections where I had no info to enter. It was a huge headache and I had to click through the same cycle many times. TurboTax helps in general, but this one section was quite annoying!
Date published: 2023-04-08
Rated 5 out of 5 by from k yes ok thank you see you next time we need your services
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3952