TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from It is what it is but better than other ones They were helpful and was able to connect efficiently. only issue is that not all devices are able to share screens with them. And I was a bit confused about having a tax expert do the taxes for me. you must let them know before starting taxes. not in the middle when you started answering your own questions. The robot doesnt help what so ever because it takes me to a list that has nothing to do with my questions every time. I entered the question in the most clearest way too and yet it didn't guess my questions right.
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax is again misleading on what they offer. When you offer "live" help and you only get one phone call back that didnt help you with you and your tax deductions questions, you would think charching $400+ is a little silly. Either change your pricing or "offer" bettere help.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is Fantastic Turbo Tax is user friendly. Enjoyed the step by step process.
Date published: 2023-04-19
Rated 1 out of 5 by from Not trustworthy insights Categories are more generic and less insightful, given the competition this is no longer a premium product and will not be using it in the future.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent Assistance to file taxes TurboTax has become a great tool in helping individuals file their taxes without professional assistance.
Date published: 2023-04-19
Rated 4 out of 5 by from nice guess i have to write 45 something how long is that?
Date published: 2023-04-19
Rated 3 out of 5 by from good it was fine, it was fine it was fine it was fine it was fine
Date published: 2023-04-19
Rated 3 out of 5 by from Many ads to upgrade, even when paying for premium I've been doing my own taxes since I was 16 and this is my 6th year with Turbo Tax. It was very helpful while I was self-employed but I'll likely switch services next year. It's fine, but I find it expensive for simple returns and there's a lot of repetition, especially from TurboTax directing you to pay for a more expensive version (I do premium.) For someone who lives in one state and works in another, $119 in addition to the premium package seems steep to file 2 simple state forms, when no state taxes or only minimal taxes are due.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax was very convenient to use! TurboTax was easy to use, efficient, and tried to get me the most money back possible.
Date published: 2023-04-19
Rated 1 out of 5 by from Too expensive Most expensive way to file taxes. It used to be free or at least 56$. Disgusting
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 395
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from It is what it is but better than other ones They were helpful and was able to connect efficiently. only issue is that not all devices are able to share screens with them. And I was a bit confused about having a tax expert do the taxes for me. you must let them know before starting taxes. not in the middle when you started answering your own questions. The robot doesnt help what so ever because it takes me to a list that has nothing to do with my questions every time. I entered the question in the most clearest way too and yet it didn't guess my questions right.
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax is again misleading on what they offer. When you offer "live" help and you only get one phone call back that didnt help you with you and your tax deductions questions, you would think charching $400+ is a little silly. Either change your pricing or "offer" bettere help.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is Fantastic Turbo Tax is user friendly. Enjoyed the step by step process.
Date published: 2023-04-19
Rated 1 out of 5 by from Not trustworthy insights Categories are more generic and less insightful, given the competition this is no longer a premium product and will not be using it in the future.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent Assistance to file taxes TurboTax has become a great tool in helping individuals file their taxes without professional assistance.
Date published: 2023-04-19
Rated 4 out of 5 by from nice guess i have to write 45 something how long is that?
Date published: 2023-04-19
Rated 3 out of 5 by from good it was fine, it was fine it was fine it was fine it was fine
Date published: 2023-04-19
Rated 3 out of 5 by from Many ads to upgrade, even when paying for premium I've been doing my own taxes since I was 16 and this is my 6th year with Turbo Tax. It was very helpful while I was self-employed but I'll likely switch services next year. It's fine, but I find it expensive for simple returns and there's a lot of repetition, especially from TurboTax directing you to pay for a more expensive version (I do premium.) For someone who lives in one state and works in another, $119 in addition to the premium package seems steep to file 2 simple state forms, when no state taxes or only minimal taxes are due.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax was very convenient to use! TurboTax was easy to use, efficient, and tried to get me the most money back possible.
Date published: 2023-04-19
Rated 1 out of 5 by from Too expensive Most expensive way to file taxes. It used to be free or at least 56$. Disgusting
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 395