TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Makes it easy Thanks to Turbo Tax, I am able to complete my family taxes in under a couple of hours with a lot less cost than a professional.
Date published: 2023-04-08
Rated 3 out of 5 by from NEEDS SOME FINE TUNING It would be appreciated if customers were given a list of documents, items or information that will typically be needed BEFORE sitting down to do our own taxes! Also, when doing joint tax returns - need an option to put head of household in first box even if wife is tax preparer.
Date published: 2023-04-08
Rated 4 out of 5 by from Some parts are clunky. I had some real difficulties paying turbo tax with a charge card and in filing my return. Seemed like the system was REAL slow.
Date published: 2023-04-08
Rated 5 out of 5 by from User Friendly I have used Turbo Tax for years but this year was exceptionally easy to use. Great changes.
Date published: 2023-04-08
Rated 5 out of 5 by from Excellent!! Super easy to use. Easy and simple instructions. I've used Turbo Tax for several years now. I still dislike doing taxes but this program makes it a lot less painful.
Date published: 2023-04-08
Rated 5 out of 5 by from Easy TurboTax Great Experience. Pretty fast, great information, price was right!
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax Premier 2022 Review Quite a bit of change for 2022 TurboTax, not all of it positive (but mostly positive;). Hiccups I'm not used to seeing from Intuit (whom I studied ion college due their unique approach to making processes 'fool proof'...something I readily test every year of the past 30 years! Two biggest hiccups were 1) Online version is double the price and twice as buggy dropping me repeatedly during logging data...never happened in 30 years until this year; 2) It's Deductible charity accounting has always been a blessing in assessing the value of contributions, but this year lost my data (to my view) near the end of a lengthy proceass, forced me to override the detail which lickily I wrote down, and forced me to into the personal valuation process of which it wanted to know which process I used for a dozen charitble contributions; 3) Option to pay my taxes due via credit card to another state, unlinked me from my filing, but I have no idea about whether that payment is known to be a 2022 state tax payment from me or just some credit card payment to Utah that they have no idea what it's associated with...plus, because TurboTax must be new to making tax-due payments via VISA, TT told me my amount, I selected paying with VISA, then it asked how much I wanted to pay (without giving me a clue)...I had to guess how much my 2022 State Tax to Utah was which is due in a few days.
Date published: 2023-04-08
Rated 2 out of 5 by from not a free product It is a good product and I would have liked to know in advance that I was going to have to pay for federal and state tax filings before the end of the process.
Date published: 2023-04-08
Rated 5 out of 5 by from Easy and Clean This is first time I'm doing it in Turbo. It's easy and clearly mentioned and even the customer support is fast and secure
Date published: 2023-04-08
Rated 1 out of 5 by from Too expensive. Too expensive for a bot program, every time is more difficult to use.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3936
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Makes it easy Thanks to Turbo Tax, I am able to complete my family taxes in under a couple of hours with a lot less cost than a professional.
Date published: 2023-04-08
Rated 3 out of 5 by from NEEDS SOME FINE TUNING It would be appreciated if customers were given a list of documents, items or information that will typically be needed BEFORE sitting down to do our own taxes! Also, when doing joint tax returns - need an option to put head of household in first box even if wife is tax preparer.
Date published: 2023-04-08
Rated 4 out of 5 by from Some parts are clunky. I had some real difficulties paying turbo tax with a charge card and in filing my return. Seemed like the system was REAL slow.
Date published: 2023-04-08
Rated 5 out of 5 by from User Friendly I have used Turbo Tax for years but this year was exceptionally easy to use. Great changes.
Date published: 2023-04-08
Rated 5 out of 5 by from Excellent!! Super easy to use. Easy and simple instructions. I've used Turbo Tax for several years now. I still dislike doing taxes but this program makes it a lot less painful.
Date published: 2023-04-08
Rated 5 out of 5 by from Easy TurboTax Great Experience. Pretty fast, great information, price was right!
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax Premier 2022 Review Quite a bit of change for 2022 TurboTax, not all of it positive (but mostly positive;). Hiccups I'm not used to seeing from Intuit (whom I studied ion college due their unique approach to making processes 'fool proof'...something I readily test every year of the past 30 years! Two biggest hiccups were 1) Online version is double the price and twice as buggy dropping me repeatedly during logging data...never happened in 30 years until this year; 2) It's Deductible charity accounting has always been a blessing in assessing the value of contributions, but this year lost my data (to my view) near the end of a lengthy proceass, forced me to override the detail which lickily I wrote down, and forced me to into the personal valuation process of which it wanted to know which process I used for a dozen charitble contributions; 3) Option to pay my taxes due via credit card to another state, unlinked me from my filing, but I have no idea about whether that payment is known to be a 2022 state tax payment from me or just some credit card payment to Utah that they have no idea what it's associated with...plus, because TurboTax must be new to making tax-due payments via VISA, TT told me my amount, I selected paying with VISA, then it asked how much I wanted to pay (without giving me a clue)...I had to guess how much my 2022 State Tax to Utah was which is due in a few days.
Date published: 2023-04-08
Rated 2 out of 5 by from not a free product It is a good product and I would have liked to know in advance that I was going to have to pay for federal and state tax filings before the end of the process.
Date published: 2023-04-08
Rated 5 out of 5 by from Easy and Clean This is first time I'm doing it in Turbo. It's easy and clearly mentioned and even the customer support is fast and secure
Date published: 2023-04-08
Rated 1 out of 5 by from Too expensive. Too expensive for a bot program, every time is more difficult to use.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3936