TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is awesome. Live expert was amazing. He helps me a lot. Thanks for helping me.
Date published: 2021-05-18
Rated 5 out of 5 by from awesome ease to use good and ease best at all is free free free free free
Date published: 2021-05-18
Rated 1 out of 5 by from Enough is enough. The product gets worse each year I've been using TurboTax since the mid-1990's. Every year, the software provides less guidance and requires the user to look elsewhere for guidance. In the past, it used to ask us questions, then provide suggestions and explanations based upon our answers. Now it will ask something like: "which of the following accompanying forms do you need to file along with your return?" YOU TELL ME! Hey Turbotax-- go back and look at your software in the early 2000's. Do that! Next year we will be looking at other products. It's gotten to the point where it's worth making the jump.
Date published: 2021-05-18
Rated 5 out of 5 by from A satisfied user since 1987 Another year of not having to take my taxes to a professional. Very pleased with the product and service.
Date published: 2021-05-18
Rated 5 out of 5 by from awesome It was an easy process. Thank you for helping. Wow
Date published: 2021-05-18
Rated 5 out of 5 by from very helpfull, it is very streight very good support after all done. i will come back.
Date published: 2021-05-18
Rated 5 out of 5 by from Excellent service! I've used turbo tax for fifteen years! I appreciate the step by step guidance and quick and easy filing.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax is awesome, very fast and detailed Turbo tax is awesome, very fast and detailed, customer was fast and excellent easy to enter information.
Date published: 2021-05-18
Rated 2 out of 5 by from Turbo Tax failed me this year! I've used Turbo Tax for many, many years without a problem. But this year 2020 was so disappointing. I have had family illness problems therefore I have to admit I left my taxes until the last minute to do. Trying to complete and eFile both the Federal and State last night (5/17/21) I hit a snag and could not about 11:30pm. At the point where I was offered a purchase of "Audit Defense" I got into trouble. First I said "yes" to the offer but decided against it and cancelled. I got into this "loop" where I could go nowhere except back and forth around this offer. Around 1:00 I decided to just leave it and go to bed--it was too late to meet the deadline anyway. This morning I signed back in and it seemed to have cleared the loop enough for me to eFile my taxes even though they are late. It looks like I have purchased the Audit Defense after all at a $45 charge. Oh well, at least my taxes are filed and I am done with Turbo Tax forever.
Date published: 2021-05-18
Rated 1 out of 5 by from Its the worst for the past 3 years in a row I have been usng turbotax since 2011. It used to be th ebest and easy oen to use. now his has become the WORST one n the market. 3 years in row i couldn't efile; call tech support and they have no knowledge of the software, they have to chat with some else to give you any suggestion. spend hours on teh phone and still get rejected and you end up filing by mail at the end. ENOUGH IS ENOUGH TURBOTAX
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 394
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is awesome. Live expert was amazing. He helps me a lot. Thanks for helping me.
Date published: 2021-05-18
Rated 5 out of 5 by from awesome ease to use good and ease best at all is free free free free free
Date published: 2021-05-18
Rated 1 out of 5 by from Enough is enough. The product gets worse each year I've been using TurboTax since the mid-1990's. Every year, the software provides less guidance and requires the user to look elsewhere for guidance. In the past, it used to ask us questions, then provide suggestions and explanations based upon our answers. Now it will ask something like: "which of the following accompanying forms do you need to file along with your return?" YOU TELL ME! Hey Turbotax-- go back and look at your software in the early 2000's. Do that! Next year we will be looking at other products. It's gotten to the point where it's worth making the jump.
Date published: 2021-05-18
Rated 5 out of 5 by from A satisfied user since 1987 Another year of not having to take my taxes to a professional. Very pleased with the product and service.
Date published: 2021-05-18
Rated 5 out of 5 by from awesome It was an easy process. Thank you for helping. Wow
Date published: 2021-05-18
Rated 5 out of 5 by from very helpfull, it is very streight very good support after all done. i will come back.
Date published: 2021-05-18
Rated 5 out of 5 by from Excellent service! I've used turbo tax for fifteen years! I appreciate the step by step guidance and quick and easy filing.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax is awesome, very fast and detailed Turbo tax is awesome, very fast and detailed, customer was fast and excellent easy to enter information.
Date published: 2021-05-18
Rated 2 out of 5 by from Turbo Tax failed me this year! I've used Turbo Tax for many, many years without a problem. But this year 2020 was so disappointing. I have had family illness problems therefore I have to admit I left my taxes until the last minute to do. Trying to complete and eFile both the Federal and State last night (5/17/21) I hit a snag and could not about 11:30pm. At the point where I was offered a purchase of "Audit Defense" I got into trouble. First I said "yes" to the offer but decided against it and cancelled. I got into this "loop" where I could go nowhere except back and forth around this offer. Around 1:00 I decided to just leave it and go to bed--it was too late to meet the deadline anyway. This morning I signed back in and it seemed to have cleared the loop enough for me to eFile my taxes even though they are late. It looks like I have purchased the Audit Defense after all at a $45 charge. Oh well, at least my taxes are filed and I am done with Turbo Tax forever.
Date published: 2021-05-18
Rated 1 out of 5 by from Its the worst for the past 3 years in a row I have been usng turbotax since 2011. It used to be th ebest and easy oen to use. now his has become the WORST one n the market. 3 years in row i couldn't efile; call tech support and they have no knowledge of the software, they have to chat with some else to give you any suggestion. spend hours on teh phone and still get rejected and you end up filing by mail at the end. ENOUGH IS ENOUGH TURBOTAX
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 394