TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Too Much With The Graphics & Asking To Upgrade I've used Turbo Tax for years but this year I was taken aback with all of the graphics and dancing figurines. I preferred the simpler graphics in pervious years. Also this year I was so inundated on almost every step to upgrade. Can you take it down a notch? Not sure what changed this year but I paid for my taxes and thought I was all done until I logged back on the next day to check my status and saw that I actually wasn't done and had to complete like 5 more steps to submit. That was very confusing.
Date published: 2023-04-08
Rated 5 out of 5 by from Great Great great great great great great great great great
Date published: 2023-04-08
Rated 5 out of 5 by from 2022 Turbo Tax was great. Help was useful and efficient, was completed in a timely fashion.
Date published: 2023-04-08
Rated 5 out of 5 by from Very easy to do I've used other tax programs. For the last two years I've used TurboTax for their simplicity and their easy-to-follow instructions.
Date published: 2023-04-08
Rated 4 out of 5 by from Easy Liked how easy it was. A little heavy on the sales push and doesn't work well with my preferred browser. Or I'd give it a 5 star
Date published: 2023-04-08
Rated 4 out of 5 by from Tax prep is great! Ads not so much!! The prep directions are great although being able to review a form or schedule during the process would be helpful. The ads for different services that keep popping up are distractive!
Date published: 2023-04-08
Rated 4 out of 5 by from Its my go to It's always good to use for me, I can understand what I'm doing and when I don't I just the other services to make sure I'm good.
Date published: 2023-04-08
Rated 4 out of 5 by from Your Engineers Are Not Your Customers TurboTax is providing a better user experience, but it still feels like the software engineers who produce it have no idea what ordinary people experience. Too often we are left wondering what to do next.
Date published: 2023-04-08
Rated 2 out of 5 by from Easy to Use, but they gouge you. The app is easy to use. So that's the nice part is you don't have to go to a place to do it. But that's about it. At every possible opportunity, turboTax will charge you more for their service, constantly throwing upgrades in your face. They force you to upgrade even if you had losses on investments to report those. That's very frustrating. They also charge $40 to pay from the refund. So they like to bait people saying it's "free" to file, but with very common situations they force ou to upgrade. It was $119 forced to upgrade, $59 for state taxes, and then $40 to use our refund to pay for the things they forced. They took half of our refund. Enjoy our money, Turbo. We won't be using you again.
Date published: 2023-04-08
Rated 5 out of 5 by from Never Going to Stray! I love that it walks me through the steps and makes sure I don't miss anything! I've been using Turbo Tax for years - tried another software once - ended up back with Turbo Tax that same year. Ease of use and attention to detail is phenomenal!
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3923
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Too Much With The Graphics & Asking To Upgrade I've used Turbo Tax for years but this year I was taken aback with all of the graphics and dancing figurines. I preferred the simpler graphics in pervious years. Also this year I was so inundated on almost every step to upgrade. Can you take it down a notch? Not sure what changed this year but I paid for my taxes and thought I was all done until I logged back on the next day to check my status and saw that I actually wasn't done and had to complete like 5 more steps to submit. That was very confusing.
Date published: 2023-04-08
Rated 5 out of 5 by from Great Great great great great great great great great great
Date published: 2023-04-08
Rated 5 out of 5 by from 2022 Turbo Tax was great. Help was useful and efficient, was completed in a timely fashion.
Date published: 2023-04-08
Rated 5 out of 5 by from Very easy to do I've used other tax programs. For the last two years I've used TurboTax for their simplicity and their easy-to-follow instructions.
Date published: 2023-04-08
Rated 4 out of 5 by from Easy Liked how easy it was. A little heavy on the sales push and doesn't work well with my preferred browser. Or I'd give it a 5 star
Date published: 2023-04-08
Rated 4 out of 5 by from Tax prep is great! Ads not so much!! The prep directions are great although being able to review a form or schedule during the process would be helpful. The ads for different services that keep popping up are distractive!
Date published: 2023-04-08
Rated 4 out of 5 by from Its my go to It's always good to use for me, I can understand what I'm doing and when I don't I just the other services to make sure I'm good.
Date published: 2023-04-08
Rated 4 out of 5 by from Your Engineers Are Not Your Customers TurboTax is providing a better user experience, but it still feels like the software engineers who produce it have no idea what ordinary people experience. Too often we are left wondering what to do next.
Date published: 2023-04-08
Rated 2 out of 5 by from Easy to Use, but they gouge you. The app is easy to use. So that's the nice part is you don't have to go to a place to do it. But that's about it. At every possible opportunity, turboTax will charge you more for their service, constantly throwing upgrades in your face. They force you to upgrade even if you had losses on investments to report those. That's very frustrating. They also charge $40 to pay from the refund. So they like to bait people saying it's "free" to file, but with very common situations they force ou to upgrade. It was $119 forced to upgrade, $59 for state taxes, and then $40 to use our refund to pay for the things they forced. They took half of our refund. Enjoy our money, Turbo. We won't be using you again.
Date published: 2023-04-08
Rated 5 out of 5 by from Never Going to Stray! I love that it walks me through the steps and makes sure I don't miss anything! I've been using Turbo Tax for years - tried another software once - ended up back with Turbo Tax that same year. Ease of use and attention to detail is phenomenal!
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3923