TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Solved Errors I could not find where a piece of Info was suppose to go. But the great help that I got solved my problem. Thanks so much
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome! Quick easy and to the point very simple to understand!
Date published: 2021-05-18
Rated 5 out of 5 by from I love this software! I have been doing our taxes for more than 40 years with Turbo Tax. This year we refinanced our home and wasn't sure if I should do it myself or not. As I put the paperwork together for an accountant, I realized everything he wanted was just what I had prepared for entering into TurboTax ... so I did it myself!
Date published: 2021-05-18
Rated 4 out of 5 by from Some confusion this year TurboTax generally works well and we haven't had major issues. This year I had to file a return on behalf of my mother who passed away. The instructions for filing for a deceased person were not clear - I finally figured out I had to file by mail, and I didn't need an extra form that TurboTax told me I needed. It also didn't tell me to include Letters Testamentary from the court that name me as executor of her will. I found out about that on the IRS filing instructions.
Date published: 2021-05-18
Rated 5 out of 5 by from Love Turbo Tax Been using Turbo Tax for over 20 years and love it
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is convenient and easy! Always so easy to use, thorough, and so convenient.
Date published: 2021-05-18
Rated 5 out of 5 by from 2020 Taxes Fantastic agent, He went above and beyond to answer my questions. Great program. Will certainly use again.
Date published: 2021-05-18
Rated 5 out of 5 by from I love Turbo Tax It was easy to navigate. I liked the way it went step by step to insure I did not miss anything.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is a great way to do your taxes! We have used TurboTax for years now It has been easy to use with lots of careful options for getting the maximum refund We are filing Personal and Business taxes for both federal and state and it has been reliably straightforward and successful
Date published: 2021-05-18
Rated 4 out of 5 by from TurboTax USED to be awesome. I am a 20+ year user, believer, and advocate. I have never had a problem until this year. There are some language changes that seem less clear and straightforward than past programs. The big issue though is the IRS rejecting returns because "this year's AGI or the self select PIN you entered for yourself last year doesn't match the numbers in the IRS' database," even when the numbers were accurate. Then there is the difficulty of locating/connecting with any "help" at TurboTax. Want to speak with a person---good luck. E-mail, good luck. TurboTax Online instructions for E-file reject IND-031-04; forgetaboutit. I never found the "Fix my return button." I finally gave up and mailed the return. Other than those two issues the program worked very well and is easy to use, even for an "old guy" with dated computer skills. I would have still given it 5 stars, except for the apparent total absence of technical assistance. I will buy it again next year; but I sincerely hope some attention will be paid to instructional language and TurboTax MUST fix the support/help issue.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 389
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Solved Errors I could not find where a piece of Info was suppose to go. But the great help that I got solved my problem. Thanks so much
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome! Quick easy and to the point very simple to understand!
Date published: 2021-05-18
Rated 5 out of 5 by from I love this software! I have been doing our taxes for more than 40 years with Turbo Tax. This year we refinanced our home and wasn't sure if I should do it myself or not. As I put the paperwork together for an accountant, I realized everything he wanted was just what I had prepared for entering into TurboTax ... so I did it myself!
Date published: 2021-05-18
Rated 4 out of 5 by from Some confusion this year TurboTax generally works well and we haven't had major issues. This year I had to file a return on behalf of my mother who passed away. The instructions for filing for a deceased person were not clear - I finally figured out I had to file by mail, and I didn't need an extra form that TurboTax told me I needed. It also didn't tell me to include Letters Testamentary from the court that name me as executor of her will. I found out about that on the IRS filing instructions.
Date published: 2021-05-18
Rated 5 out of 5 by from Love Turbo Tax Been using Turbo Tax for over 20 years and love it
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is convenient and easy! Always so easy to use, thorough, and so convenient.
Date published: 2021-05-18
Rated 5 out of 5 by from 2020 Taxes Fantastic agent, He went above and beyond to answer my questions. Great program. Will certainly use again.
Date published: 2021-05-18
Rated 5 out of 5 by from I love Turbo Tax It was easy to navigate. I liked the way it went step by step to insure I did not miss anything.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is a great way to do your taxes! We have used TurboTax for years now It has been easy to use with lots of careful options for getting the maximum refund We are filing Personal and Business taxes for both federal and state and it has been reliably straightforward and successful
Date published: 2021-05-18
Rated 4 out of 5 by from TurboTax USED to be awesome. I am a 20+ year user, believer, and advocate. I have never had a problem until this year. There are some language changes that seem less clear and straightforward than past programs. The big issue though is the IRS rejecting returns because "this year's AGI or the self select PIN you entered for yourself last year doesn't match the numbers in the IRS' database," even when the numbers were accurate. Then there is the difficulty of locating/connecting with any "help" at TurboTax. Want to speak with a person---good luck. E-mail, good luck. TurboTax Online instructions for E-file reject IND-031-04; forgetaboutit. I never found the "Fix my return button." I finally gave up and mailed the return. Other than those two issues the program worked very well and is easy to use, even for an "old guy" with dated computer skills. I would have still given it 5 stars, except for the apparent total absence of technical assistance. I will buy it again next year; but I sincerely hope some attention will be paid to instructional language and TurboTax MUST fix the support/help issue.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 389