TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Constant upsells and frustration Fast but a very frustrating experience. Get caught in loops. Info needed not available and the constant upselling is infuriating.
Date published: 2023-04-08
Rated 2 out of 5 by from loosing faith in turbo tax Long-time user loosing faith in this product. Specific concerns: broken logic (i.e. 1099Q is taxable when it should be), annoying prompts (saying I have an "error" of not entering info when I was never prompted for that info during the earlier screens) and prompts at the end asking for permission to share all my data w/Intuit and giving me no opt-out option.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is amazing!! Turbo Tax, helps make a scary process easy. The Live support is extremely helpful and easy to speak with.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is awesome! The Turbo Tax Live expert was extremely helpful. He helped troubleshoot an issue I had with such ease and professionalism.
Date published: 2023-04-08
Rated 4 out of 5 by from Turbo tax works well Turbo tax makes filing very easy. They do offer to upgrade for a fee which they mislead you into believing is lower than what they actually charge. That was an annoyance. You said $89.00 and it cost me $150 something. Annoying
Date published: 2023-04-08
Rated 5 out of 5 by from awsome easy to follow great directions simple method great understanding and quick
Date published: 2023-04-08
Rated 4 out of 5 by from Turbo Tax is Very Good I think Turbotax is a very good product in most aspects. The one place it needs work is when it runs a review. It often provides an issue related to a particular background tax form that the user has never seen before, and then expects them to provide a response without providing context to enable the user to understand. The help site could also be approved via AI.
Date published: 2023-04-08
Rated 3 out of 5 by from Its okay I ended up having to pay money. It was easy but I do not know if I would recommend.
Date published: 2023-04-08
Rated 5 out of 5 by from My TENTH Year with TurboTax For ten years now TurboTax has served me faithfully and I have had no cause for disappointment. (Can't say that about much else!) It makes filing taxes more certain (less chance for error) and easier. Who couldn't want that?
Date published: 2023-04-08
Rated 2 out of 5 by from Not what it used to be! Fees and "partnership" deals are just getting to be to much
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3877
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Constant upsells and frustration Fast but a very frustrating experience. Get caught in loops. Info needed not available and the constant upselling is infuriating.
Date published: 2023-04-08
Rated 2 out of 5 by from loosing faith in turbo tax Long-time user loosing faith in this product. Specific concerns: broken logic (i.e. 1099Q is taxable when it should be), annoying prompts (saying I have an "error" of not entering info when I was never prompted for that info during the earlier screens) and prompts at the end asking for permission to share all my data w/Intuit and giving me no opt-out option.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is amazing!! Turbo Tax, helps make a scary process easy. The Live support is extremely helpful and easy to speak with.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is awesome! The Turbo Tax Live expert was extremely helpful. He helped troubleshoot an issue I had with such ease and professionalism.
Date published: 2023-04-08
Rated 4 out of 5 by from Turbo tax works well Turbo tax makes filing very easy. They do offer to upgrade for a fee which they mislead you into believing is lower than what they actually charge. That was an annoyance. You said $89.00 and it cost me $150 something. Annoying
Date published: 2023-04-08
Rated 5 out of 5 by from awsome easy to follow great directions simple method great understanding and quick
Date published: 2023-04-08
Rated 4 out of 5 by from Turbo Tax is Very Good I think Turbotax is a very good product in most aspects. The one place it needs work is when it runs a review. It often provides an issue related to a particular background tax form that the user has never seen before, and then expects them to provide a response without providing context to enable the user to understand. The help site could also be approved via AI.
Date published: 2023-04-08
Rated 3 out of 5 by from Its okay I ended up having to pay money. It was easy but I do not know if I would recommend.
Date published: 2023-04-08
Rated 5 out of 5 by from My TENTH Year with TurboTax For ten years now TurboTax has served me faithfully and I have had no cause for disappointment. (Can't say that about much else!) It makes filing taxes more certain (less chance for error) and easier. Who couldn't want that?
Date published: 2023-04-08
Rated 2 out of 5 by from Not what it used to be! Fees and "partnership" deals are just getting to be to much
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3877