TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Okay experience with several glitches We were able to do our taxes but there are many obscure paths in Turbo tax where the directions are not clear. That chatbot help boxes are not very useful. And, the system had a glitch in that even though we had paid already, it asked us to pay again when we went back a week later to click the button to file. It was extremely difficult to get help on the phone, although fortunately when we finally did, the agent was very nice and helpful--and resolved the problem
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is phenomenal Made my filing super seamless and easy! Definitely a lot easier than I could’ve imagined.
Date published: 2023-04-08
Rated 4 out of 5 by from Impossible to do taxes without software like turbo Easy to follow. Can't see anyone being able to complete taxes without software like turbo tax. I have used it for 10+ years.
Date published: 2023-04-08
Rated 5 out of 5 by from easy to navigate I've used Turbo Tax for years and with the exception of two years ago when it failed to pick up that I did not enter social security wages I have had excellent results using it. I needed to speak to an agent and Julie was most helpful and courteous
Date published: 2023-04-08
Rated 5 out of 5 by from excellent I have no tax knowledge, but answering questions I can do. I gather my tax documents, and answer the prompt questions, and then Its done.
Date published: 2023-04-08
Rated 3 out of 5 by from TURBOTAX IS GOOD IF YOU READ FINE PRINT. Turbo tax core software is good because it connects with banks and brokers. It charges a fee for this service. But if you want your refund fast it wants you to create a new bank account with Credit Karma. Why do this when I've already paid for your service. I may use it next year.
Date published: 2023-04-08
Rated 5 out of 5 by from 6 Years in a row Really like using turbo tax, it completely covers all my needs (rental home, home ownership, cross-state income reporting etc etc. Some improvements: If customer service can answer calls for online vs download questions, Intuit should also provide very basic form assistance, it was frustrating to type into the help chat questions about certain forms only to never be driven to a customer service call. Another improvement, is someone who uses turbotax exclusively every year should get a free state here and there! Just a suggestion.
Date published: 2023-04-08
Rated 5 out of 5 by from Excellent Service! Military Benefits and easy-to-understand assistance makes filing a breeze!
Date published: 2023-04-08
Rated 5 out of 5 by from Easy to use and fast! My tax assistant was helpful and easy and Linda my tax preparer was excellent. Being friendly is a big thing I look for as a business owner and Linda was. Patient and answered all my questions.
Date published: 2023-04-08
Rated 5 out of 5 by from Simple, Fast, auto or self navigable Used Turbotax for years, and have had no problems with a basic return with light investment items.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3862
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Okay experience with several glitches We were able to do our taxes but there are many obscure paths in Turbo tax where the directions are not clear. That chatbot help boxes are not very useful. And, the system had a glitch in that even though we had paid already, it asked us to pay again when we went back a week later to click the button to file. It was extremely difficult to get help on the phone, although fortunately when we finally did, the agent was very nice and helpful--and resolved the problem
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is phenomenal Made my filing super seamless and easy! Definitely a lot easier than I could’ve imagined.
Date published: 2023-04-08
Rated 4 out of 5 by from Impossible to do taxes without software like turbo Easy to follow. Can't see anyone being able to complete taxes without software like turbo tax. I have used it for 10+ years.
Date published: 2023-04-08
Rated 5 out of 5 by from easy to navigate I've used Turbo Tax for years and with the exception of two years ago when it failed to pick up that I did not enter social security wages I have had excellent results using it. I needed to speak to an agent and Julie was most helpful and courteous
Date published: 2023-04-08
Rated 5 out of 5 by from excellent I have no tax knowledge, but answering questions I can do. I gather my tax documents, and answer the prompt questions, and then Its done.
Date published: 2023-04-08
Rated 3 out of 5 by from TURBOTAX IS GOOD IF YOU READ FINE PRINT. Turbo tax core software is good because it connects with banks and brokers. It charges a fee for this service. But if you want your refund fast it wants you to create a new bank account with Credit Karma. Why do this when I've already paid for your service. I may use it next year.
Date published: 2023-04-08
Rated 5 out of 5 by from 6 Years in a row Really like using turbo tax, it completely covers all my needs (rental home, home ownership, cross-state income reporting etc etc. Some improvements: If customer service can answer calls for online vs download questions, Intuit should also provide very basic form assistance, it was frustrating to type into the help chat questions about certain forms only to never be driven to a customer service call. Another improvement, is someone who uses turbotax exclusively every year should get a free state here and there! Just a suggestion.
Date published: 2023-04-08
Rated 5 out of 5 by from Excellent Service! Military Benefits and easy-to-understand assistance makes filing a breeze!
Date published: 2023-04-08
Rated 5 out of 5 by from Easy to use and fast! My tax assistant was helpful and easy and Linda my tax preparer was excellent. Being friendly is a big thing I look for as a business owner and Linda was. Patient and answered all my questions.
Date published: 2023-04-08
Rated 5 out of 5 by from Simple, Fast, auto or self navigable Used Turbotax for years, and have had no problems with a basic return with light investment items.
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3862