TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from The walk through function didn't work The walk-through function didn't work at all. I had to fill out the online form and then import it to get the software to work as it should.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is a great service. I got flustered after awhile and stopped. I came back another day ready with various questions that were promptly answered by the expert Ramona She had over 10 years experience and really made it reassuring to finish my tax return.
Date published: 2023-04-11
Rated 2 out of 5 by from Confusing pricing Pricing is a bit confusing. Thought i was gonna have to pay $119, but then boom its $188. It doesn’t show you the total price before you submit all your payment info. It only shows the total after you agree to pay. Pretty crappy i think.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbotax is Awesome!!! Turbotax saved my life and made doing my taxes easy
Date published: 2023-04-11
Rated 3 out of 5 by from Ok, but one big problem It is easy to file my return with TurboTax. But I ran into a really frustrating problem. My e-file returns kept getting rejected due to a missing/wrong pin. In the file section it asks for a 5 digit pin but the IRS gives you a 6 digit pin that could not be entered. Finally I found that there is another place in the Federal section to enter a 6 digit pin. This all was very confusing and wasted me a couple of hours trying to figure it out. Please add clear instructions and IRS IP Pins in the file section.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo tax is dependable ,flexable and consistant Turbo Tax agents are patient ,friendly ,and knowleable is what they do
Date published: 2023-04-11
Rated 5 out of 5 by from Awesome Turbo Tax Deluxe is so easy to use!!! Thank you Turbo Tax
Date published: 2023-04-11
Rated 5 out of 5 by from Simple and Intuitive I love Turbotax! This was my 7th year using it and every year seems to become easier. I have confidence that I am getting the largest retun possible at the least expensive cost to file.
Date published: 2023-04-11
Rated 5 out of 5 by from quick and easy it is so easy to use. for military peronnel it will be a breaze
Date published: 2023-04-11
Rated 1 out of 5 by from Very Expensive Very expensive for a simple w2 filling. the system is not friendly to communicate with a live person.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3858
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from The walk through function didn't work The walk-through function didn't work at all. I had to fill out the online form and then import it to get the software to work as it should.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is a great service. I got flustered after awhile and stopped. I came back another day ready with various questions that were promptly answered by the expert Ramona She had over 10 years experience and really made it reassuring to finish my tax return.
Date published: 2023-04-11
Rated 2 out of 5 by from Confusing pricing Pricing is a bit confusing. Thought i was gonna have to pay $119, but then boom its $188. It doesn’t show you the total price before you submit all your payment info. It only shows the total after you agree to pay. Pretty crappy i think.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbotax is Awesome!!! Turbotax saved my life and made doing my taxes easy
Date published: 2023-04-11
Rated 3 out of 5 by from Ok, but one big problem It is easy to file my return with TurboTax. But I ran into a really frustrating problem. My e-file returns kept getting rejected due to a missing/wrong pin. In the file section it asks for a 5 digit pin but the IRS gives you a 6 digit pin that could not be entered. Finally I found that there is another place in the Federal section to enter a 6 digit pin. This all was very confusing and wasted me a couple of hours trying to figure it out. Please add clear instructions and IRS IP Pins in the file section.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo tax is dependable ,flexable and consistant Turbo Tax agents are patient ,friendly ,and knowleable is what they do
Date published: 2023-04-11
Rated 5 out of 5 by from Awesome Turbo Tax Deluxe is so easy to use!!! Thank you Turbo Tax
Date published: 2023-04-11
Rated 5 out of 5 by from Simple and Intuitive I love Turbotax! This was my 7th year using it and every year seems to become easier. I have confidence that I am getting the largest retun possible at the least expensive cost to file.
Date published: 2023-04-11
Rated 5 out of 5 by from quick and easy it is so easy to use. for military peronnel it will be a breaze
Date published: 2023-04-11
Rated 1 out of 5 by from Very Expensive Very expensive for a simple w2 filling. the system is not friendly to communicate with a live person.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3858