TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Turbo Tax is Falling Apart This year was incredibly frustrating. Filing a K-1 never worked because I didn't happen to be in the right screen when I searched for K-1 in the search box.
Date published: 2023-04-10
Rated 5 out of 5 by from This is the tax software you want Process is simple, quick and painless. Took me a bout 10 minutes for the free edition.
Date published: 2023-04-10
Rated 4 out of 5 by from Good but Buggy Thought it has very useful and helpful tips, the software itself is quite buggy. Errors would be on submissions with no explanation other than it is wrong. When trying to submit there was a "missing email" error, but going to the "Info" sections did not include an email box. Then when actually filing, while confirming identify with personal info, the system froze and then restarted the confirmation process.
Date published: 2023-04-10
Rated 5 out of 5 by from Great Wonderful experience always while doing my taxes through Turbo
Date published: 2023-04-10
Rated 5 out of 5 by from Easy Peazy simple as always - great hints and information to assist with filing
Date published: 2023-04-10
Rated 2 out of 5 by from Expensive Expensive. Expensive. Expensive. Expensive. Expensive. Expensive. Expensive.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax is GREAT I really appreciate the ease of Turbo Tax. They take the stress out.
Date published: 2023-04-10
Rated 5 out of 5 by from Excellent Lisa was awesome. She stayed on the phone with me one hour and 48 mins!
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax - The Way To Go!! This program is so easy to use. First time I did it all on my own. Made it very understandable.
Date published: 2023-04-10
Rated 2 out of 5 by from Can't get anyone to help me The product is fine and I have used it for years. But please tell me why you are able to get someone to call you back if you are using the ON LINE version (which is FREE) vs. the downloaded software version. It is so unfair. I truly felt that there was an error and I wanted someone to just explain it to me. But I couldn't get anyone unless I paid ANOTHER $75. No WAY. If this is the way Turbo Tax treats their customers I'd prefer not to use them in the future.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3855
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo Tax is Falling Apart This year was incredibly frustrating. Filing a K-1 never worked because I didn't happen to be in the right screen when I searched for K-1 in the search box.
Date published: 2023-04-10
Rated 5 out of 5 by from This is the tax software you want Process is simple, quick and painless. Took me a bout 10 minutes for the free edition.
Date published: 2023-04-10
Rated 4 out of 5 by from Good but Buggy Thought it has very useful and helpful tips, the software itself is quite buggy. Errors would be on submissions with no explanation other than it is wrong. When trying to submit there was a "missing email" error, but going to the "Info" sections did not include an email box. Then when actually filing, while confirming identify with personal info, the system froze and then restarted the confirmation process.
Date published: 2023-04-10
Rated 5 out of 5 by from Great Wonderful experience always while doing my taxes through Turbo
Date published: 2023-04-10
Rated 5 out of 5 by from Easy Peazy simple as always - great hints and information to assist with filing
Date published: 2023-04-10
Rated 2 out of 5 by from Expensive Expensive. Expensive. Expensive. Expensive. Expensive. Expensive. Expensive.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax is GREAT I really appreciate the ease of Turbo Tax. They take the stress out.
Date published: 2023-04-10
Rated 5 out of 5 by from Excellent Lisa was awesome. She stayed on the phone with me one hour and 48 mins!
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax - The Way To Go!! This program is so easy to use. First time I did it all on my own. Made it very understandable.
Date published: 2023-04-10
Rated 2 out of 5 by from Can't get anyone to help me The product is fine and I have used it for years. But please tell me why you are able to get someone to call you back if you are using the ON LINE version (which is FREE) vs. the downloaded software version. It is so unfair. I truly felt that there was an error and I wanted someone to just explain it to me. But I couldn't get anyone unless I paid ANOTHER $75. No WAY. If this is the way Turbo Tax treats their customers I'd prefer not to use them in the future.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3855