TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Very good I didn't require the support. Instructions were easy to follow
Date published: 2023-04-08
Rated 4 out of 5 by from TurboTax Live Experts are the BEST!! I couldn't have done it without the TurboTax live experts. I used to use TurboTax and I didn't need experts. It was set up for tax dummies like me. It asked me Yes/No questions and if I said Yes, it opened another window. The present TurboTax has confusing language; it gives you the choice of Start or Review, without explaining that if you don't need that part of the software, you don't press either Start or Review.
Date published: 2023-04-08
Rated 3 out of 5 by from Going downhill The non-stop ads for extra services and how difficult you make it to decline the extra services is ridiculous. Entering Schedule K-1 information is annoying--have the re-enter the adjusted cost basis multiple times rather than having it transfer from one K-1 entry to the next. It also does not inspire confidence that you push me to file a Florida income tax return, saying you can maximize my deductions, when Florida does not have income tax.
Date published: 2023-04-08
Rated 4 out of 5 by from My Taxes 2022 All went smoothly this year. We were able to file electronically this year
Date published: 2023-04-08
Rated 5 out of 5 by from Easy Peasy! I have always had a tax preparer whether is was one of the big box services or a CPA. This year, I did it myself with Turbo Tax and it was so easy. Step-by-step instructions, check-ins to be sure and all.
Date published: 2023-04-08
Rated 5 out of 5 by from Great product....been using for years! Easy to navigate. Great help function. Ideal for carryforward balances to ensuing years
Date published: 2023-04-08
Rated 5 out of 5 by from I love it! We love the software. It is so easy to navigate it. I recommend it 100%.
Date published: 2023-04-08
Rated 3 out of 5 by from Not sure if I'll continue using Turbo Tax was a great product to use the first few years that I was filing my own income taxes. However, this year, we had a few slightly rare situations, and I think it genuinely might have been easier to just fill out my own paperwork, and add in additional forms as needed - sometimes Turbo Tax wouldn't take me to the forms that I needed, and the Live Expert was only somewhat helpful. Since I still had to do some Googling outside of Turbo Tax and got as many answers that way, I'm considering just doing taxes manually myself next year by printing forms off the IRS website.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is very good and helpful.. I did have help twice with my return and Both the Ladies were very nice and Helpful with all of my questions..
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax Super friendly! A lot easier to navigate the program this time, it is not complicated to follow the questions & directions. A trouble free software for me this year!
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3853
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very good I didn't require the support. Instructions were easy to follow
Date published: 2023-04-08
Rated 4 out of 5 by from TurboTax Live Experts are the BEST!! I couldn't have done it without the TurboTax live experts. I used to use TurboTax and I didn't need experts. It was set up for tax dummies like me. It asked me Yes/No questions and if I said Yes, it opened another window. The present TurboTax has confusing language; it gives you the choice of Start or Review, without explaining that if you don't need that part of the software, you don't press either Start or Review.
Date published: 2023-04-08
Rated 3 out of 5 by from Going downhill The non-stop ads for extra services and how difficult you make it to decline the extra services is ridiculous. Entering Schedule K-1 information is annoying--have the re-enter the adjusted cost basis multiple times rather than having it transfer from one K-1 entry to the next. It also does not inspire confidence that you push me to file a Florida income tax return, saying you can maximize my deductions, when Florida does not have income tax.
Date published: 2023-04-08
Rated 4 out of 5 by from My Taxes 2022 All went smoothly this year. We were able to file electronically this year
Date published: 2023-04-08
Rated 5 out of 5 by from Easy Peasy! I have always had a tax preparer whether is was one of the big box services or a CPA. This year, I did it myself with Turbo Tax and it was so easy. Step-by-step instructions, check-ins to be sure and all.
Date published: 2023-04-08
Rated 5 out of 5 by from Great product....been using for years! Easy to navigate. Great help function. Ideal for carryforward balances to ensuing years
Date published: 2023-04-08
Rated 5 out of 5 by from I love it! We love the software. It is so easy to navigate it. I recommend it 100%.
Date published: 2023-04-08
Rated 3 out of 5 by from Not sure if I'll continue using Turbo Tax was a great product to use the first few years that I was filing my own income taxes. However, this year, we had a few slightly rare situations, and I think it genuinely might have been easier to just fill out my own paperwork, and add in additional forms as needed - sometimes Turbo Tax wouldn't take me to the forms that I needed, and the Live Expert was only somewhat helpful. Since I still had to do some Googling outside of Turbo Tax and got as many answers that way, I'm considering just doing taxes manually myself next year by printing forms off the IRS website.
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax is very good and helpful.. I did have help twice with my return and Both the Ladies were very nice and Helpful with all of my questions..
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax Super friendly! A lot easier to navigate the program this time, it is not complicated to follow the questions & directions. A trouble free software for me this year!
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3853