TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from great i had to keep doing my taxes over because it was rejected
Date published: 2021-05-19
Rated 1 out of 5 by from Terrible You pay for the service and you’re still required to run through opportunities for them to upsell you.
Date published: 2021-05-19
Rated 4 out of 5 by from Awesome but many gaps When completing Form 1116, prior year info was not available. And that can be very firstrating. This is the case with some other forms also. It would be good if you go thru each and every form and section and display prior year information alongside. Filling out Form 8938 was similarly very hard and non-intuitive with General and Passive catrgories etc. I also did not find an easy and correct way to enter Foreign taxes paid on Foreign salary income. Lastly, I could not find a way to change from IRS Free Filing to a paid TurboTax product. I had to search on the Internet and find a work around. Why can't you make that easy? I am aghast that you are not paying enough attention to making TurboTax product seamless, easy, and without any such glaring shortcoming. Turbotax has been around for so many years, and yet it has these glaring issues. Very disappointed.
Date published: 2021-05-19
Rated 5 out of 5 by from TURBO TAX IS THE BEST MY TAKE ON TURBOTAX IS THAT IT GETS BETTER AND EASIER EVERY YEAR! THANKS TO THE CREATORS AND INNOVATORS!
Date published: 2021-05-19
Rated 5 out of 5 by from Been using TurboTax since 2009, it's awesome! There's always a link nearby to fill me in on any info that I have in question. It makes the entire process go smoothly and I don't feel incompetent as a tax amatuer.
Date published: 2021-05-19
Rated 5 out of 5 by from Turbo Tax is amazing It took some time but the overall experience was worth it.
Date published: 2021-05-19
Rated 5 out of 5 by from TURBO TAX IS AMAZING!!! THIS IS SUPER EASY, THIS IS MY 6TH YR DOING MY OWN TAXES WITH TURBO TAX, FREE
Date published: 2021-05-19
Rated 5 out of 5 by from Turbo Tax is awesome! Always great working with Turbo Tax for many years.
Date published: 2021-05-19
Rated 5 out of 5 by from TURBO TAX GETS IT HANDLED -- NOW!!! Are you Kidding me? Why not add a couple of stars in the ratings because they are ALL STARS and there is space for at least a total of 10 fit in the ratings space for them. They are professional and well prepared absolutely & without exceptions. I'm telling you. The world has seen and felt the mayhem & chaos of last year 2020.and here it is TAX day 2021 and here comes panic time. So many tax head spinning confusing tax filing rules... we all are overwhelmed to say the least.. LOOK NO FURTHER my fellow Americans! TURBO TAX is EVERYTHING YOU NEED. They are a class act. They have answers and they stay calm and they will stop and reassure you that there's nothing to worry about because from the top to bottom -- that already know how to take care of your situation. They have done ALL the footwork and are true experts for US, the customers. I guarantee you they will treat you like an important person and will listen to you, encourage you and it's done. I must applaud EVERYONE in EVERY part of their organizations.. Thank you to the software development department. WOW!! They covered it.... Nicely done. I have written procedural manuals step by step. It's real detailed, time consuming & requires serious slot of focus. Just like what the software developers and the writers that worked side-by-side with the software developers - many thanks as well. As you can see, I was able to think about how much I appreciated time to chill and appreciate people that do good things in this world and it is my hope that EVERYBODY will come to TURBO TAX... There is NOWHERE else you will go for all things related to tax help. They are THE BEST period!
Date published: 2021-05-19
Rated 4 out of 5 by from Gets the job done I have been using this site for 5 years, it works all right and its best to just get the $120 version because there will always be something you can't figure out and you'll need it anyway. But it works and gets the job done quickly.
Date published: 2021-05-19
All TurboTax® Offerings Reviews - Page 386
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from great i had to keep doing my taxes over because it was rejected
Date published: 2021-05-19
Rated 1 out of 5 by from Terrible You pay for the service and you’re still required to run through opportunities for them to upsell you.
Date published: 2021-05-19
Rated 4 out of 5 by from Awesome but many gaps When completing Form 1116, prior year info was not available. And that can be very firstrating. This is the case with some other forms also. It would be good if you go thru each and every form and section and display prior year information alongside. Filling out Form 8938 was similarly very hard and non-intuitive with General and Passive catrgories etc. I also did not find an easy and correct way to enter Foreign taxes paid on Foreign salary income. Lastly, I could not find a way to change from IRS Free Filing to a paid TurboTax product. I had to search on the Internet and find a work around. Why can't you make that easy? I am aghast that you are not paying enough attention to making TurboTax product seamless, easy, and without any such glaring shortcoming. Turbotax has been around for so many years, and yet it has these glaring issues. Very disappointed.
Date published: 2021-05-19
Rated 5 out of 5 by from TURBO TAX IS THE BEST MY TAKE ON TURBOTAX IS THAT IT GETS BETTER AND EASIER EVERY YEAR! THANKS TO THE CREATORS AND INNOVATORS!
Date published: 2021-05-19
Rated 5 out of 5 by from Been using TurboTax since 2009, it's awesome! There's always a link nearby to fill me in on any info that I have in question. It makes the entire process go smoothly and I don't feel incompetent as a tax amatuer.
Date published: 2021-05-19
Rated 5 out of 5 by from Turbo Tax is amazing It took some time but the overall experience was worth it.
Date published: 2021-05-19
Rated 5 out of 5 by from TURBO TAX IS AMAZING!!! THIS IS SUPER EASY, THIS IS MY 6TH YR DOING MY OWN TAXES WITH TURBO TAX, FREE
Date published: 2021-05-19
Rated 5 out of 5 by from Turbo Tax is awesome! Always great working with Turbo Tax for many years.
Date published: 2021-05-19
Rated 5 out of 5 by from TURBO TAX GETS IT HANDLED -- NOW!!! Are you Kidding me? Why not add a couple of stars in the ratings because they are ALL STARS and there is space for at least a total of 10 fit in the ratings space for them. They are professional and well prepared absolutely & without exceptions. I'm telling you. The world has seen and felt the mayhem & chaos of last year 2020.and here it is TAX day 2021 and here comes panic time. So many tax head spinning confusing tax filing rules... we all are overwhelmed to say the least.. LOOK NO FURTHER my fellow Americans! TURBO TAX is EVERYTHING YOU NEED. They are a class act. They have answers and they stay calm and they will stop and reassure you that there's nothing to worry about because from the top to bottom -- that already know how to take care of your situation. They have done ALL the footwork and are true experts for US, the customers. I guarantee you they will treat you like an important person and will listen to you, encourage you and it's done. I must applaud EVERYONE in EVERY part of their organizations.. Thank you to the software development department. WOW!! They covered it.... Nicely done. I have written procedural manuals step by step. It's real detailed, time consuming & requires serious slot of focus. Just like what the software developers and the writers that worked side-by-side with the software developers - many thanks as well. As you can see, I was able to think about how much I appreciated time to chill and appreciate people that do good things in this world and it is my hope that EVERYBODY will come to TURBO TAX... There is NOWHERE else you will go for all things related to tax help. They are THE BEST period!
Date published: 2021-05-19
Rated 4 out of 5 by from Gets the job done I have been using this site for 5 years, it works all right and its best to just get the $120 version because there will always be something you can't figure out and you'll need it anyway. But it works and gets the job done quickly.
Date published: 2021-05-19
All TurboTax® Offerings Reviews - Page 386