TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from It just keeps getting worse I have been using TurboTax for years and every year I get more frustrated with the software performance. Previous to a few years ago, the deluxe version accomplished what now requires the Premiere version. This year's version is even more frustrating to use. TurboTax used to not only prompt with questions but showed where the imformation was going to be entered on worksheets and on the tax forms, without having to constantly switch between views. In addition, there are fewer options for importing financial data. To make it more confusing, information downloaded is not accurate to what the financial institutions have on file. So you can add a few hours of extra work trying to sort through it all to make sure information is correct.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax Review My experience with Turbo Tax was excellent. It made completing my returns easy.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax is super easy It was easy to understand that take me step by step through the whole process
Date published: 2023-04-10
Rated 5 out of 5 by from Much, much cheaper than using a tax prep service I don't like doing taxes, nor paying taxes, but TurboTax makes it easier and less painful.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbotax is awesome! Great resources and useful tips and great with tax breaks
Date published: 2023-04-10
Rated 3 out of 5 by from A necessary evil Needs better explanations of what things are and whether I need them. I had to google a ton of stuff and it took forever. There needs to be a "what's this?" button on every page so people who aren't familiar can get simplified answers
Date published: 2023-04-10
Rated 2 out of 5 by from Not Great Turbo Tax kept charging me more and kept trying to upgrade me. Too much considering I did it myself and the layout of the return was not very intuitive.
Date published: 2023-04-10
Rated 1 out of 5 by from Turbo tax is misleading It says $59 to file, knowing full well that you won’t read the fine print that it’s E59 fir state and federal. It constantly tries to upswell you throughout as well which is very offputting. I just hope turbo tax is paying their fair share of taxes
Date published: 2023-04-10
Rated 5 out of 5 by from Easy! Quick & easy! Great tool for your 1099 tax filings
Date published: 2023-04-10
Rated 3 out of 5 by from Pretty good, but this year I had more problems tha The great thing is that I got some help from an online adviser. She wasn't a tax expert, but she was able to get me just that little bit forward that I was able to figure out the rest on my own. I think there was some sort of glitch in my ESPP processing, possibly related to the "Race Mode". I dislike "Race Mode", it took me over 10 hours :( and I suspect Race Mode made it worse. I turned off race mode, typed in 3922 in the query and TurboTax offered me the option to go straight to the form and fill it in. I had 7 ESPP trades for 2022, I corrected the first one (big pain - had to dig up documents and FMV from 2022) but after that, the other 6 went magically, and everything was A-OK)
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3834
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from It just keeps getting worse I have been using TurboTax for years and every year I get more frustrated with the software performance. Previous to a few years ago, the deluxe version accomplished what now requires the Premiere version. This year's version is even more frustrating to use. TurboTax used to not only prompt with questions but showed where the imformation was going to be entered on worksheets and on the tax forms, without having to constantly switch between views. In addition, there are fewer options for importing financial data. To make it more confusing, information downloaded is not accurate to what the financial institutions have on file. So you can add a few hours of extra work trying to sort through it all to make sure information is correct.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax Review My experience with Turbo Tax was excellent. It made completing my returns easy.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax is super easy It was easy to understand that take me step by step through the whole process
Date published: 2023-04-10
Rated 5 out of 5 by from Much, much cheaper than using a tax prep service I don't like doing taxes, nor paying taxes, but TurboTax makes it easier and less painful.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbotax is awesome! Great resources and useful tips and great with tax breaks
Date published: 2023-04-10
Rated 3 out of 5 by from A necessary evil Needs better explanations of what things are and whether I need them. I had to google a ton of stuff and it took forever. There needs to be a "what's this?" button on every page so people who aren't familiar can get simplified answers
Date published: 2023-04-10
Rated 2 out of 5 by from Not Great Turbo Tax kept charging me more and kept trying to upgrade me. Too much considering I did it myself and the layout of the return was not very intuitive.
Date published: 2023-04-10
Rated 1 out of 5 by from Turbo tax is misleading It says $59 to file, knowing full well that you won’t read the fine print that it’s E59 fir state and federal. It constantly tries to upswell you throughout as well which is very offputting. I just hope turbo tax is paying their fair share of taxes
Date published: 2023-04-10
Rated 5 out of 5 by from Easy! Quick & easy! Great tool for your 1099 tax filings
Date published: 2023-04-10
Rated 3 out of 5 by from Pretty good, but this year I had more problems tha The great thing is that I got some help from an online adviser. She wasn't a tax expert, but she was able to get me just that little bit forward that I was able to figure out the rest on my own. I think there was some sort of glitch in my ESPP processing, possibly related to the "Race Mode". I dislike "Race Mode", it took me over 10 hours :( and I suspect Race Mode made it worse. I turned off race mode, typed in 3922 in the query and TurboTax offered me the option to go straight to the form and fill it in. I had 7 ESPP trades for 2022, I corrected the first one (big pain - had to dig up documents and FMV from 2022) but after that, the other 6 went magically, and everything was A-OK)
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3834