TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 5 out of 5 by from Turbo Tax is the best! I have used Turbo Tax for several years now. I have found it to get me all the money back I have coming.
Date published: 2022-04-19
Rated 3 out of 5 by from Page 2 Review of State Return is Very Confusing "Check This Entry" shows conflicting example for "Form NJ-1040 P2: Ln 38C - Owned Home County Muni Code should be blank" -- Then it shows Ln 39C (not 38C), with the number filled in. Not logical and very confusing. Finally, I took all of my info out of Lines 39A thru 39B even though the instructions say Lines 38A thru 38B. And wondering whether or not my tax form will be filed with my state because I took out all of my Property Lot and Block information, as requested. Or whether my form will be rejected. I wasted 10 minutes trying to figure this out. And I still don't have an answer.
Date published: 2022-04-19
Rated 1 out of 5 by from Very disappointed with TurboTax this year I have been using TurboTax software since I filed my first tax return(a long time). The user interface hasn't changed in a decade at least, which might be endearing to some people, but it is clunky. My issue is not with the appearance though - this year I spent hours figuring out how to get past the "Fatal Error 1603" issue, only to fix that and contend with the "Error 190" state tax error loop. It took substantially more time to resolve the TurboTax specific errors than it did to actually complete my return. And, due to the "Error 190", I lost my free state and had to pay $45. For a program that looks like it is stuck in the Windows 95 era, I would think Intuit would have had enough time to work out the kinks so I don't have to moonlight as an IT professional to file my taxes. That, coupled with the cost to buy the program, cost for a state return, and a cost to e-file, it's starting to feel like a money grab.
Date published: 2022-04-19
Rated 5 out of 5 by from Easy to file Turbo tax makes filing my taxes simple and easy. I love being able to file my own taxes, while understanding it.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax Quick and Easy This is best Tax preparer to date. Simply easy process without added stress for Standard filing.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo taxes is great I love how easy it was to use I will be telling all my friends to use turbo tax
Date published: 2022-04-19
Rated 4 out of 5 by from Works For Me I've always used Turbo Tax. I like how it explains things all the way and I can always ask for help.
Date published: 2022-04-19
Rated 4 out of 5 by from Very helpful Turbo Tax is very helpful in providing assistance in filing tax returns and is also user friendly!
Date published: 2022-04-19
Rated 1 out of 5 by from I begrudgingly use TurboTax The only reason I use Turbo Tax is because of the automatic upload feature. I despise the fact that I have to pay for the product before I know my taxes are actually filed, I don't know how much it will actually cost until the end, that state taxes cost extra and that TurboTax constantly tries to upsell you other intuit products throughout the process. I work in User Experience and TurboTax is everything I strive for my products NOT to be. You have 1 useful feature and have cornered the market, yet continue to prioritize profit over user experience. Honestly, my experience this year was worst than last with the upselling too. Really disappointing.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo tax is user friendly! I really enjoyed step by step instructions. a lot was anticipated in regards to potential questions or concerns.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 382
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is the best! I have used Turbo Tax for several years now. I have found it to get me all the money back I have coming.
Date published: 2022-04-19
Rated 3 out of 5 by from Page 2 Review of State Return is Very Confusing "Check This Entry" shows conflicting example for "Form NJ-1040 P2: Ln 38C - Owned Home County Muni Code should be blank" -- Then it shows Ln 39C (not 38C), with the number filled in. Not logical and very confusing. Finally, I took all of my info out of Lines 39A thru 39B even though the instructions say Lines 38A thru 38B. And wondering whether or not my tax form will be filed with my state because I took out all of my Property Lot and Block information, as requested. Or whether my form will be rejected. I wasted 10 minutes trying to figure this out. And I still don't have an answer.
Date published: 2022-04-19
Rated 1 out of 5 by from Very disappointed with TurboTax this year I have been using TurboTax software since I filed my first tax return(a long time). The user interface hasn't changed in a decade at least, which might be endearing to some people, but it is clunky. My issue is not with the appearance though - this year I spent hours figuring out how to get past the "Fatal Error 1603" issue, only to fix that and contend with the "Error 190" state tax error loop. It took substantially more time to resolve the TurboTax specific errors than it did to actually complete my return. And, due to the "Error 190", I lost my free state and had to pay $45. For a program that looks like it is stuck in the Windows 95 era, I would think Intuit would have had enough time to work out the kinks so I don't have to moonlight as an IT professional to file my taxes. That, coupled with the cost to buy the program, cost for a state return, and a cost to e-file, it's starting to feel like a money grab.
Date published: 2022-04-19
Rated 5 out of 5 by from Easy to file Turbo tax makes filing my taxes simple and easy. I love being able to file my own taxes, while understanding it.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax Quick and Easy This is best Tax preparer to date. Simply easy process without added stress for Standard filing.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo taxes is great I love how easy it was to use I will be telling all my friends to use turbo tax
Date published: 2022-04-19
Rated 4 out of 5 by from Works For Me I've always used Turbo Tax. I like how it explains things all the way and I can always ask for help.
Date published: 2022-04-19
Rated 4 out of 5 by from Very helpful Turbo Tax is very helpful in providing assistance in filing tax returns and is also user friendly!
Date published: 2022-04-19
Rated 1 out of 5 by from I begrudgingly use TurboTax The only reason I use Turbo Tax is because of the automatic upload feature. I despise the fact that I have to pay for the product before I know my taxes are actually filed, I don't know how much it will actually cost until the end, that state taxes cost extra and that TurboTax constantly tries to upsell you other intuit products throughout the process. I work in User Experience and TurboTax is everything I strive for my products NOT to be. You have 1 useful feature and have cornered the market, yet continue to prioritize profit over user experience. Honestly, my experience this year was worst than last with the upselling too. Really disappointing.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo tax is user friendly! I really enjoyed step by step instructions. a lot was anticipated in regards to potential questions or concerns.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 382