TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Good but feels greedy Way to much upselling and I feel that TurboTax, and others have a conflict of interest with tax laws and the services they provide.
Date published: 2023-04-09
Rated 5 out of 5 by from Have Used TurboTax for over 20 years! I am very familiar with the procedures used in TurboTax, and love the fact that TT carries over any credits/payments/carryover benefits from one tax year to the next automatically.
Date published: 2023-04-09
Rated 5 out of 5 by from Awesome Experience Very user friendly application. Highly recommend this application.
Date published: 2023-04-09
Rated 1 out of 5 by from Turbo Tax is getting worse and worse for Mac users Each year the so called "improvements" make using Turbo Tax more and more frustrating and difficult. This year was the worst ever. Hours were spent with help advisors who were unable to solve the problem that my Mac crashed repeatedly when we tried to import last year's data. Evertually we gave up, and retyped the data. Suggestions such as 1. "take your computer to a computer shop for repair", 2. find a child in the family between ages 6 & 10 to solve the problem, and 3. "perhaps it would work to remove Turbo Tax 2022 from your computer and redownload it" were not helpful. The specialist indicated that she was not familiar with Macs. Having an option to post the return online rather than on ones computer adds an extra complication.This is the 2d year that importing from the prior year was unavailable. The turbo tax helper could not explain what the problem is. She could not explain terms that came up in the error messages, such as: "Turbo Tax needs your keychain password", but could not explain what a "keycchain password" is, or how to locate it. There problems are very disappointing to a 40 year user of Turbo Tax.
Date published: 2023-04-09
Rated 4 out of 5 by from I like turbo tax My experience was good ..I did chat with an expert..she was very helpful
Date published: 2023-04-09
Rated 2 out of 5 by from Does what you need but many flaws Was able to file but ran into way too many problems then expected. One problem notably was not being able to uncheck a selection I mistakenly checked. This mistake didn't allow me to file electronically. It was the withdrawal from 401k do to natural disaster section. Even after selecting no the second time around I would still get the message saying I could not file without reviewing this section. Also, it seemed like every few steps I'd get pushed back a few and have to redo my entries. Not sure if it was deliberate for review but it sure didn't feel like it. Probably won't be coming back next year. The service definitely helps don't get me wrong, but I'm for sure just going to prepare my tax forms myself next year after walking through it. I should mention I'm pretty young and this was the first time doing my taxes.
Date published: 2023-04-09
Rated 3 out of 5 by from too expensive too expensive. a bit too lousy. will ask many prior year questions
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax makes taxes easy! It's so easy to use and walks me through all the possible credits for my situation
Date published: 2023-04-09
Rated 4 out of 5 by from In general, easy to use I have been using TurboTax for years. My tax condition is simple (only one source of income, etc.) so I haven't had issues in using it. Their notes are clear and if you pay you can get help from an expert.
Date published: 2023-04-09
Rated 5 out of 5 by from Easy Peasy Always easy and quick. Also priced well and easy to review!
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3790
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Good but feels greedy Way to much upselling and I feel that TurboTax, and others have a conflict of interest with tax laws and the services they provide.
Date published: 2023-04-09
Rated 5 out of 5 by from Have Used TurboTax for over 20 years! I am very familiar with the procedures used in TurboTax, and love the fact that TT carries over any credits/payments/carryover benefits from one tax year to the next automatically.
Date published: 2023-04-09
Rated 5 out of 5 by from Awesome Experience Very user friendly application. Highly recommend this application.
Date published: 2023-04-09
Rated 1 out of 5 by from Turbo Tax is getting worse and worse for Mac users Each year the so called "improvements" make using Turbo Tax more and more frustrating and difficult. This year was the worst ever. Hours were spent with help advisors who were unable to solve the problem that my Mac crashed repeatedly when we tried to import last year's data. Evertually we gave up, and retyped the data. Suggestions such as 1. "take your computer to a computer shop for repair", 2. find a child in the family between ages 6 & 10 to solve the problem, and 3. "perhaps it would work to remove Turbo Tax 2022 from your computer and redownload it" were not helpful. The specialist indicated that she was not familiar with Macs. Having an option to post the return online rather than on ones computer adds an extra complication.This is the 2d year that importing from the prior year was unavailable. The turbo tax helper could not explain what the problem is. She could not explain terms that came up in the error messages, such as: "Turbo Tax needs your keychain password", but could not explain what a "keycchain password" is, or how to locate it. There problems are very disappointing to a 40 year user of Turbo Tax.
Date published: 2023-04-09
Rated 4 out of 5 by from I like turbo tax My experience was good ..I did chat with an expert..she was very helpful
Date published: 2023-04-09
Rated 2 out of 5 by from Does what you need but many flaws Was able to file but ran into way too many problems then expected. One problem notably was not being able to uncheck a selection I mistakenly checked. This mistake didn't allow me to file electronically. It was the withdrawal from 401k do to natural disaster section. Even after selecting no the second time around I would still get the message saying I could not file without reviewing this section. Also, it seemed like every few steps I'd get pushed back a few and have to redo my entries. Not sure if it was deliberate for review but it sure didn't feel like it. Probably won't be coming back next year. The service definitely helps don't get me wrong, but I'm for sure just going to prepare my tax forms myself next year after walking through it. I should mention I'm pretty young and this was the first time doing my taxes.
Date published: 2023-04-09
Rated 3 out of 5 by from too expensive too expensive. a bit too lousy. will ask many prior year questions
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax makes taxes easy! It's so easy to use and walks me through all the possible credits for my situation
Date published: 2023-04-09
Rated 4 out of 5 by from In general, easy to use I have been using TurboTax for years. My tax condition is simple (only one source of income, etc.) so I haven't had issues in using it. Their notes are clear and if you pay you can get help from an expert.
Date published: 2023-04-09
Rated 5 out of 5 by from Easy Peasy Always easy and quick. Also priced well and easy to review!
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3790