TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Great service Easy to use fast. Hope e file worked But will use again
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is excellent very good experience. Easy filing, the best yet. I recommend turbo tax for everyone.
Date published: 2023-04-11
Rated 3 out of 5 by from Hate automatic bot answers...they do NOT work I needed to review a section and could not reach it. I believe I invertedly checked a box to use $500 in state payment for my payment and could not find the location again. Suddenly, my state refund was $500 less and I was still charged the federal tax amount. No one could help me unless I wanted to pay another amount to receive assistance.
Date published: 2023-04-11
Rated 1 out of 5 by from Turbo Tax tricked me I used the free version of TurboTax and it still charged me $175 because I had too many forms to upload since I freelance. I had no idea this was the case until I finished and it took me to the pay screen.
Date published: 2023-04-11
Rated 5 out of 5 by from turbo tax makes it simple to file correctly the process was straight forward and comprehensive as well as easy to navigate. only thing I noticed at times is that there wasn't always a convenient way to go back to a previous section .......... had to hunt for a way back at times.
Date published: 2023-04-11
Rated 4 out of 5 by from Make you pay a premium Great service but it is almost impossible to avoid paying a premium for it
Date published: 2023-04-11
Rated 3 out of 5 by from Frustrating This year's tax preparation has been the most frustrating. The software was not user friendly and was clunky. When clicking on the form that I had to enter it would take me to a different screen. Some options were not explained clearly and some did not pertain to me. e.g. there is a difference in the limit between Roth IRA and Roth 401K but there was no option for that so it kept trying to charge me a hefty penalty. The whole program was poorly written. I have been using Turbo Tax for eleven years and this year was the worst nightmare.
Date published: 2023-04-11
Rated 5 out of 5 by from 2022 Taxes The process was intuitive. I received support by phone twice during the process, once from a system support guy and once from a tax specialist. Both were very helpful, patient and pleasant. I've used TurboTax before, but this year my taxes were a little more complicated and I was a bit anxious in doing them on my own. The TurboTax team helped me put those concerns aside...nice job!
Date published: 2023-04-11
Rated 5 out of 5 by from Nice I like the way TurboTax takes care of everything..
Date published: 2023-04-11
Rated 4 out of 5 by from 2022 Turbo Tax Good product minimum issues. Work as expected to do my taxes
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3788
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great service Easy to use fast. Hope e file worked But will use again
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is excellent very good experience. Easy filing, the best yet. I recommend turbo tax for everyone.
Date published: 2023-04-11
Rated 3 out of 5 by from Hate automatic bot answers...they do NOT work I needed to review a section and could not reach it. I believe I invertedly checked a box to use $500 in state payment for my payment and could not find the location again. Suddenly, my state refund was $500 less and I was still charged the federal tax amount. No one could help me unless I wanted to pay another amount to receive assistance.
Date published: 2023-04-11
Rated 1 out of 5 by from Turbo Tax tricked me I used the free version of TurboTax and it still charged me $175 because I had too many forms to upload since I freelance. I had no idea this was the case until I finished and it took me to the pay screen.
Date published: 2023-04-11
Rated 5 out of 5 by from turbo tax makes it simple to file correctly the process was straight forward and comprehensive as well as easy to navigate. only thing I noticed at times is that there wasn't always a convenient way to go back to a previous section .......... had to hunt for a way back at times.
Date published: 2023-04-11
Rated 4 out of 5 by from Make you pay a premium Great service but it is almost impossible to avoid paying a premium for it
Date published: 2023-04-11
Rated 3 out of 5 by from Frustrating This year's tax preparation has been the most frustrating. The software was not user friendly and was clunky. When clicking on the form that I had to enter it would take me to a different screen. Some options were not explained clearly and some did not pertain to me. e.g. there is a difference in the limit between Roth IRA and Roth 401K but there was no option for that so it kept trying to charge me a hefty penalty. The whole program was poorly written. I have been using Turbo Tax for eleven years and this year was the worst nightmare.
Date published: 2023-04-11
Rated 5 out of 5 by from 2022 Taxes The process was intuitive. I received support by phone twice during the process, once from a system support guy and once from a tax specialist. Both were very helpful, patient and pleasant. I've used TurboTax before, but this year my taxes were a little more complicated and I was a bit anxious in doing them on my own. The TurboTax team helped me put those concerns aside...nice job!
Date published: 2023-04-11
Rated 5 out of 5 by from Nice I like the way TurboTax takes care of everything..
Date published: 2023-04-11
Rated 4 out of 5 by from 2022 Turbo Tax Good product minimum issues. Work as expected to do my taxes
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3788