TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Easy to use. Quick to complete. Easy to use. Quick to complete with last year's information imported to current year's form.
Date published: 2023-04-08
Rated 5 out of 5 by from The crew does great work Everyone was very helpful Charles and Anna specifically !
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo tax is awesome and easy Customer service was awesome and very easy to get around. Very user friendly
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax Review I have been using Turbo Tax for quite a few years. I like the way Turbo Tax guides me through the process and provides a review when complete. This is a great product.
Date published: 2023-04-08
Rated 5 out of 5 by from Settled my nerves This year was my first to use Turbo Tax, previously I used CPA firms. I was nervous and then quite relieved with the "learn more" and "help" access along the way. I had so many questions I had not dealt with in prior tax seasons. I like to read and understand the why supporting my answers. Thank you for the positive experience, I think you have developed a terrific product.
Date published: 2023-04-08
Rated 4 out of 5 by from complicated return I have multiple sources of income and a rental property as well as crypto.without this software it would have taken much longer to find and fill out the appropriate forms.
Date published: 2023-04-08
Rated 5 out of 5 by from This is awesome Super Easy, to work with and handle taxes by your self. Cant wait to file with turbo tax next year.
Date published: 2023-04-08
Rated 2 out of 5 by from The frustration is in the details I felt barraged by options to pay TurboTax more for "upgraded" options to provide the same tax information. I had started with an offer for "free" TurboMax, which, because I had waited a few days between beginning and finishing my returns, became a $59 charge, and then to add State taxes, $59 again (~$120). Did I get any warning that I was being charged that much? No. When I realized I was being charged and I could do all this for free, I opted to do that, and ALL of my information was erased. Then I spent another hour filling in the information to get to the end and NOT complete filing because my number was incorrect on my account and there was NOT another option for verifying my account. After 8 minutes with an automaton, I got a rep that had to re-enter ALL the information I had given to the automaton, and then I spent another 45 minutes on the phone with the agent who had incorrect information about how I could change my phone number. She sent me an address to request a change that sent me to a page for a Corporate SSO number. She told me that I should be able to change my phone number with a simply feature after getting into the Intuit account - it was not there. Finally, I ended up on the right page in the account area and after 3 additional clicks was able to change my phone number - and I only needed to transpose 2 numbers - 2! All of this made an already frustrating experience truly horrible.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is great. Quick and Easy Loaded years 2021 to amend a return and loaded 2022. 2022 updates failed kept getting error code1603. After following various fix scenarios including check for updates (Win10), I uninstalled both years, cleared cache & chrome history, ran norton smartscan and Dell's Support assist, then rebooted. Installed 2022 again and everything worked.
Date published: 2023-04-08
Rated 5 out of 5 by from AWESOME SOFTWARE TURBO TAX IS EASY TO USE AND HELPS TO ANSWER MY QUESTIONS
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3778
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use. Quick to complete. Easy to use. Quick to complete with last year's information imported to current year's form.
Date published: 2023-04-08
Rated 5 out of 5 by from The crew does great work Everyone was very helpful Charles and Anna specifically !
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo tax is awesome and easy Customer service was awesome and very easy to get around. Very user friendly
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax Review I have been using Turbo Tax for quite a few years. I like the way Turbo Tax guides me through the process and provides a review when complete. This is a great product.
Date published: 2023-04-08
Rated 5 out of 5 by from Settled my nerves This year was my first to use Turbo Tax, previously I used CPA firms. I was nervous and then quite relieved with the "learn more" and "help" access along the way. I had so many questions I had not dealt with in prior tax seasons. I like to read and understand the why supporting my answers. Thank you for the positive experience, I think you have developed a terrific product.
Date published: 2023-04-08
Rated 4 out of 5 by from complicated return I have multiple sources of income and a rental property as well as crypto.without this software it would have taken much longer to find and fill out the appropriate forms.
Date published: 2023-04-08
Rated 5 out of 5 by from This is awesome Super Easy, to work with and handle taxes by your self. Cant wait to file with turbo tax next year.
Date published: 2023-04-08
Rated 2 out of 5 by from The frustration is in the details I felt barraged by options to pay TurboTax more for "upgraded" options to provide the same tax information. I had started with an offer for "free" TurboMax, which, because I had waited a few days between beginning and finishing my returns, became a $59 charge, and then to add State taxes, $59 again (~$120). Did I get any warning that I was being charged that much? No. When I realized I was being charged and I could do all this for free, I opted to do that, and ALL of my information was erased. Then I spent another hour filling in the information to get to the end and NOT complete filing because my number was incorrect on my account and there was NOT another option for verifying my account. After 8 minutes with an automaton, I got a rep that had to re-enter ALL the information I had given to the automaton, and then I spent another 45 minutes on the phone with the agent who had incorrect information about how I could change my phone number. She sent me an address to request a change that sent me to a page for a Corporate SSO number. She told me that I should be able to change my phone number with a simply feature after getting into the Intuit account - it was not there. Finally, I ended up on the right page in the account area and after 3 additional clicks was able to change my phone number - and I only needed to transpose 2 numbers - 2! All of this made an already frustrating experience truly horrible.
Date published: 2023-04-08
Rated 5 out of 5 by from TurboTax is great. Quick and Easy Loaded years 2021 to amend a return and loaded 2022. 2022 updates failed kept getting error code1603. After following various fix scenarios including check for updates (Win10), I uninstalled both years, cleared cache & chrome history, ran norton smartscan and Dell's Support assist, then rebooted. Installed 2022 again and everything worked.
Date published: 2023-04-08
Rated 5 out of 5 by from AWESOME SOFTWARE TURBO TAX IS EASY TO USE AND HELPS TO ANSWER MY QUESTIONS
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3778